{"id":283,"date":"2026-03-24T04:12:51","date_gmt":"2026-03-24T04:12:51","guid":{"rendered":"https:\/\/www.go-notes.com\/vn\/cio-measurable-objectives-business-motivation-model\/"},"modified":"2026-03-24T04:12:51","modified_gmt":"2026-03-24T04:12:51","slug":"cio-measurable-objectives-business-motivation-model","status":"publish","type":"post","link":"https:\/\/www.go-notes.com\/vn\/cio-measurable-objectives-business-motivation-model\/","title":{"rendered":"M\u00f4 h\u00ecnh \u0110\u1ed9ng l\u1ef1c Kinh doanh: CIOs x\u00e1c \u0111\u1ecbnh c\u00e1c M\u1ee5c ti\u00eau \u0110o l\u01b0\u1eddng \u0111\u01b0\u1ee3c nh\u01b0 th\u1ebf n\u00e0o"},"content":{"rendered":"

C\u00e1c Gi\u00e1m \u0111\u1ed1c Th\u00f4ng tin ho\u1ea1t \u0111\u1ed9ng \u1edf \u0111i\u1ec3m giao thoa gi\u1eefa c\u00f4ng ngh\u1ec7 v\u00e0 chi\u1ebfn l\u01b0\u1ee3c. \u0110\u1ed1i v\u1edbi m\u1ed9t CIO, th\u00e1ch th\u1ee9c kh\u00f4ng ch\u1ec9 n\u1eb1m \u1edf vi\u1ec7c qu\u1ea3n l\u00fd c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng m\u00e0 c\u00f2n l\u00e0 ch\u1ee9ng minh gi\u00e1 tr\u1ecb c\u1ee5 th\u1ec3 cho to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c. M\u00f4 h\u00ecnh \u0110\u1ed9ng l\u1ef1c Kinh doanh (BMM) cung c\u1ea5p m\u1ed9t khung c\u1ea5u tr\u00fac \u0111\u1ec3 l\u1ea5p \u0111\u1ea7y kho\u1ea3ng c\u00e1ch n\u00e0y. N\u00f3 cho ph\u00e9p c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o chuy\u1ec3n \u0111\u1ed5i t\u1ea7m nh\u00ecn c\u1ea5p cao th\u00e0nh c\u00e1c k\u1ebft qu\u1ea3 c\u1ee5 th\u1ec3, c\u00f3 th\u1ec3 h\u00e0nh \u0111\u1ed9ng v\u00e0 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c. H\u01b0\u1edbng d\u1eabn n\u00e0y kh\u00e1m ph\u00e1 c\u00e1c c\u01a1 ch\u1ebf x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau trong khung n\u00e0y, \u0111\u1ea3m b\u1ea3o s\u1ef1 r\u00f5 r\u00e0ng v\u00e0 tr\u00e1ch nhi\u1ec7m trong c\u00e1c \u0111\u01a1n v\u1ecb CNTT v\u00e0 kinh doanh.<\/p>\n

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\ud83e\udde9 Hi\u1ec3u b\u1ed1i c\u1ea3nh M\u00f4 h\u00ecnh \u0110\u1ed9ng l\u1ef1c Kinh doanh<\/h2>\n

M\u00f4 h\u00ecnh \u0110\u1ed9ng l\u1ef1c Kinh doanh l\u00e0 m\u1ed9t ti\u00eau chu\u1ea9n cho ki\u1ebfn tr\u00fac kinh doanh. N\u00f3 cung c\u1ea5p m\u1ed9t c\u00e1ch \u0111\u1ec3 m\u00f4 h\u00ecnh h\u00f3a c\u00e1i g\u00ec<\/strong>, t\u1ea1i sao<\/strong>, v\u00e0 l\u00e0m th\u1ebf n\u00e0o<\/strong>c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c m\u00e0 kh\u00f4ng b\u1ecb m\u1eafc k\u1eb9t v\u00e0o chi ti\u1ebft tri\u1ec3n khai k\u1ef9 thu\u1eadt. \u0110\u1ed1i v\u1edbi m\u1ed9t CIO, vi\u1ec7c \u00e1p d\u1ee5ng m\u00f4 h\u00ecnh n\u00e0y c\u00f3 ngh\u0129a l\u00e0 chuy\u1ec3n h\u01b0\u1edbng s\u1ef1 ch\u00fa \u00fd t\u1eeb vi\u1ec7c giao d\u1ef1 \u00e1n sang vi\u1ec7c th\u1ef1c hi\u1ec7n k\u1ebft qu\u1ea3.<\/p>\n

\u1ede c\u1ed1t l\u00f5i, BMM ph\u00e2n bi\u1ec7t gi\u1eefa nh\u1eefng ng\u01b0\u1eddi th\u00fac \u0111\u1ea9y thay \u0111\u1ed5i, c\u00e1c m\u1ee5c ti\u00eau h\u1ecd mong mu\u1ed1n \u0111\u1ea1t \u0111\u01b0\u1ee3c, v\u00e0 c\u00e1c c\u01a1 ch\u1ebf d\u00f9ng \u0111\u1ec3 \u0111o l\u01b0\u1eddng th\u00e0nh c\u00f4ng. S\u1ef1 ph\u00e2n bi\u1ec7t n\u00e0y r\u1ea5t quan tr\u1ecdng. Th\u01b0\u1eddng th\u00ec c\u00e1c \u0111\u1ed9i ng\u0169 CNTT t\u1eadp trung v\u00e0o \u0111\u1ea7u ra (v\u00ed d\u1ee5: \u201c\u0111\u00e3 tri\u1ec3n khai m\u00e1y ch\u1ee7\u201d) thay v\u00ec k\u1ebft qu\u1ea3 (v\u00ed d\u1ee5: \u201cgi\u1ea3m \u0111\u1ed9 tr\u1ec5 20%\u201d). BMM kh\u1eafc ph\u1ee5c s\u1ef1 l\u1ec7ch l\u1ea1c n\u00e0y b\u1eb1ng c\u00e1ch bu\u1ed9c ph\u1ea3i li\u00ean k\u1ebft n\u1ed7 l\u1ef1c v\u1edbi t\u00e1c \u0111\u1ed9ng.<\/p>\n

C\u00e1c th\u00e0nh ph\u1ea7n then ch\u1ed1t li\u00ean quan \u0111\u1ebfn CIO bao g\u1ed3m:<\/p>\n

    \n
  • Ng\u01b0\u1eddi tham gia:<\/strong> Nh\u1eefng ng\u01b0\u1eddi ho\u1eb7c t\u1ed5 ch\u1ee9c tham gia (v\u00ed d\u1ee5: CIO, \u0110\u1ed9i Ph\u00e1t tri\u1ec3n, C\u00e1c b\u00ean li\u00ean quan).<\/li>\n
  • M\u1ee5c ti\u00eau:<\/strong> Nh\u1eefng tr\u1ea1ng th\u00e1i ho\u1eb7c k\u1ebft qu\u1ea3 mong mu\u1ed1n m\u00e0 t\u1ed5 ch\u1ee9c mu\u1ed1n \u0111\u1ea1t \u0111\u01b0\u1ee3c.<\/li>\n
  • M\u1ee5c ti\u00eau c\u1ee5 th\u1ec3:<\/strong> Nh\u1eefng b\u01b0\u1edbc c\u1ee5 th\u1ec3, c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ed9t m\u1ee5c ti\u00eau.<\/li>\n
  • Ph\u01b0\u01a1ng ti\u1ec7n:<\/strong> Nh\u1eefng ngu\u1ed3n l\u1ef1c ho\u1eb7c h\u00e0nh \u0111\u1ed9ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau.<\/li>\n
  • K\u1ebft qu\u1ea3 cu\u1ed1i c\u00f9ng:<\/strong> K\u1ebft qu\u1ea3 cu\u1ed1i c\u00f9ng ho\u1eb7c gi\u00e1 tr\u1ecb \u0111\u01b0\u1ee3c cung c\u1ea5p.<\/li>\n
  • C\u00e1c y\u1ebfu t\u1ed1 th\u00fac \u0111\u1ea9y:<\/strong> Nh\u1eefng y\u1ebfu t\u1ed1 th\u00fac \u0111\u1ea9y h\u00e0nh vi (v\u00ed d\u1ee5: gi\u1ea3m chi ph\u00ed, tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh).<\/li>\n<\/ul>\n

    B\u1eb1ng c\u00e1ch l\u1eadp b\u1ea3n \u0111\u1ed3 c\u00e1c y\u1ebfu t\u1ed1 n\u00e0y, m\u1ed9t CIO t\u1ea1o ra m\u1ed9t c\u00e2u chuy\u1ec7n k\u1ebft n\u1ed1i c\u00e1c nhi\u1ec7m v\u1ee5 k\u1ef9 thu\u1eadt v\u1edbi gi\u00e1 tr\u1ecb kinh doanh. C\u00e2u chuy\u1ec7n n\u00e0y l\u00e0 thi\u1ebft y\u1ebfu cho vi\u1ec7c thuy\u1ebft ph\u1ee5c ng\u00e2n s\u00e1ch v\u00e0 l\u1eadp k\u1ebf ho\u1ea1ch chi\u1ebfn l\u01b0\u1ee3c.<\/p>\n

    \ud83d\udccf Gi\u1ea3i ph\u1eabu c\u1ee7a m\u1ed9t M\u1ee5c ti\u00eau \u0110o l\u01b0\u1eddng \u0111\u01b0\u1ee3c<\/h2>\n

    X\u00e1c \u0111\u1ecbnh m\u1ed9t m\u1ee5c ti\u00eau kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 \u0111\u1eb7t ra m\u1ed9t m\u1ee5c ti\u00eau; m\u00e0 l\u00e0 x\u00e1c \u0111\u1ecbnh ch\u1ec9 s\u1ed1 ch\u1ee9ng minh m\u1ee5c ti\u00eau \u0111\u00f3 \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u1ea1t. Trong b\u1ed1i c\u1ea3nh BMM, m\u1ed9t m\u1ee5c ti\u00eau ph\u1ea3i c\u00f3 th\u1ec3 truy xu\u1ea5t ng\u01b0\u1ee3c l\u1ea1i \u0111\u1ebfn m\u1ed9t m\u1ee5c ti\u00eau. N\u1ebfu m\u1ed9t CIO \u0111\u1eb7t m\u1ee5c ti\u00eau l\u00e0 \u201cN\u00e2ng cao \u0111\u1ed9 tin c\u1eady c\u1ee7a h\u1ec7 th\u1ed1ng\u201d, th\u00ec m\u1ee5c ti\u00eau ph\u1ea3i x\u00e1c \u0111\u1ecbnh r\u00f5 \u201c\u0111\u1ed9 tin c\u1eady\u201d \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n b\u1eb1ng con s\u1ed1 nh\u01b0 th\u1ebf n\u00e0o.<\/p>\n

    D\u01b0\u1edbi \u0111\u00e2y l\u00e0 s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa m\u1ed9t m\u1ee5c ti\u00eau v\u00e0 m\u1ed9t m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3 trong m\u00f4 h\u00ecnh n\u00e0y:<\/p>\n\n\n\n\n\n\n\n\n
    Th\u00e0nh ph\u1ea7n<\/th>\nM\u00f4 t\u1ea3<\/th>\nV\u00ed d\u1ee5 cho CIO<\/th>\n<\/tr>\n<\/thead>\n
    M\u1ee5c ti\u00eau<\/strong><\/td>\nM\u1ed9t tr\u1ea1ng th\u00e1i ho\u1eb7c \u0111\u1ecbnh h\u01b0\u1edbng mong mu\u1ed1n chung.<\/td>\nN\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00e1c n\u1ec1n t\u1ea3ng s\u1ed1.<\/td>\n<\/tr>\n
    M\u1ee5c ti\u00eau c\u1ee5 th\u1ec3<\/strong><\/td>\nM\u1ed9t m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3, c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng, \u0111\u1ea1t \u0111\u01b0\u1ee3c, li\u00ean quan v\u00e0 c\u00f3 th\u1eddi h\u1ea1n (SMART).<\/td>\nGi\u1ea3m th\u1eddi gian t\u1ea3i trang xu\u1ed1ng d\u01b0\u1edbi 2 gi\u00e2y v\u00e0o qu\u00fd 4.<\/td>\n<\/tr>\n
    Y\u1ebfu t\u1ed1 th\u00fac \u0111\u1ea9y<\/strong><\/td>\nL\u00fd do \u0111\u1eb1ng sau m\u1ee5c ti\u00eau.<\/td>\n\u00c1p l\u1ef1c c\u1ea1nh tranh \u0111\u1ec3 cung c\u1ea5p d\u1ecbch v\u1ee5 nhanh h\u01a1n.<\/td>\n<\/tr>\n
    Ch\u1ec9 s\u1ed1<\/strong><\/td>\n\u0110i\u1ec3m d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111o l\u01b0\u1eddng ti\u1ebfn \u0111\u1ed9.<\/td>\n\u0110\u1ed9 tr\u1ec5 trung b\u00ecnh t\u00ednh b\u1eb1ng mili gi\u00e2y.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    Khi c\u00e1c CIO x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau, h\u1ecd th\u01b0\u1eddng g\u1eb7p kh\u00f3 kh\u0103n v\u1edbi s\u1ef1 m\u01a1 h\u1ed3. Nh\u1eefng thu\u1eadt ng\u1eef nh\u01b0 ‘t\u1ed1i \u01b0u h\u00f3a’, ‘c\u1ea3i thi\u1ec7n’ hay ‘hi\u1ec7n \u0111\u1ea1i h\u00f3a’ l\u00e0 kh\u00e1 m\u01a1 h\u1ed3. M\u00f4 h\u00ecnh \u0111\u1ed9ng l\u1ef1c kinh doanh (BMM) \u0111\u00f2i h\u1ecfi s\u1ef1 ch\u00ednh x\u00e1c. M\u1ed9t m\u1ee5c ti\u00eau ch\u1ec9 h\u1ee3p l\u1ec7 n\u1ebfu c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c. \u0110i\u1ec1u n\u00e0y \u0111\u00f2i h\u1ecfi ph\u1ea3i thi\u1ebft l\u1eadp m\u1ed9t n\u1ec1n t\u1ea3ng ban \u0111\u1ea7u tr\u01b0\u1edbc khi \u0111\u1eb7t m\u1ee5c ti\u00eau.<\/p>\n

    \ud83e\udd1d \u0110\u1ed3ng b\u1ed9 chi\u1ebfn l\u01b0\u1ee3c CNTT v\u1edbi m\u1ee5c ti\u00eau kinh doanh<\/h2>\n

    M\u1ed9t trong nh\u1eefng ch\u1ee9c n\u0103ng ch\u00ednh c\u1ee7a CIO l\u00e0 s\u1ef1 \u0111\u1ed3ng b\u1ed9. C\u00f4ng ngh\u1ec7 t\u1ed3n t\u1ea1i \u0111\u1ec3 ph\u1ee5c v\u1ee5 doanh nghi\u1ec7p, ch\u1ee9 kh\u00f4ng ph\u1ea3i ng\u01b0\u1ee3c l\u1ea1i. M\u00f4 h\u00ecnh \u0111\u1ed9ng l\u1ef1c kinh doanh h\u1ed7 tr\u1ee3 \u0111i\u1ec1u n\u00e0y b\u1eb1ng c\u00e1ch t\u1ea1o ra b\u1ea3n \u0111\u1ed3 tr\u1ef1c quan v\u00e0 logic v\u1ec1 c\u00e1c m\u1ed1i quan h\u1ec7 ph\u1ee5 thu\u1ed9c.<\/p>\n

    1. X\u00e1c \u0111\u1ecbnh c\u00e1c y\u1ebfu t\u1ed1 th\u00fac \u0111\u1ea9y chi\u1ebfn l\u01b0\u1ee3c<\/h3>\n

    Tr\u01b0\u1edbc khi x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau, m\u1ed9t CIO c\u1ea7n hi\u1ec3u r\u00f5 c\u00e1c \u0111\u1ed9ng l\u1ef1c. C\u00e1c y\u1ebfu t\u1ed1 th\u00fac \u0111\u1ea9y c\u00f3 th\u1ec3 l\u00e0 n\u1ed9i b\u1ed9 ho\u1eb7c b\u00ean ngo\u00e0i. C\u00e1c y\u1ebfu t\u1ed1 th\u00fac \u0111\u1ea9y n\u1ed9i b\u1ed9 bao g\u1ed3m hi\u1ec7u qu\u1ea3 chi ph\u00ed ho\u1eb7c s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean. C\u00e1c y\u1ebfu t\u1ed1 th\u00fac \u0111\u1ea9y b\u00ean ngo\u00e0i bao g\u1ed3m xu h\u01b0\u1edbng th\u1ecb tr\u01b0\u1eddng ho\u1eb7c y\u00eau c\u1ea7u quy \u0111\u1ecbnh.<\/p>\n

    C\u00e1c y\u1ebfu t\u1ed1 th\u00fac \u0111\u1ea9y ph\u1ed5 bi\u1ebfn trong l\u0129nh v\u1ef1c CNTT bao g\u1ed3m:<\/p>\n

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    • Tu\u00e2n th\u1ee7:<\/strong>\u0110\u00e1p \u1ee9ng c\u00e1c lu\u1eadt b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n (v\u00ed d\u1ee5: GDPR, CCPA).<\/li>\n
    • B\u1ea3o m\u1eadt:<\/strong>Gi\u1ea3m thi\u1ec3u m\u1ee9c \u0111\u1ed9 ph\u01a1i b\u00e0y r\u1ee7i ro.<\/li>\n
    • T\u00ednh linh ho\u1ea1t:<\/strong>T\u1ed1c \u0111\u1ed9 \u0111\u01b0a t\u00ednh n\u0103ng m\u1edbi ra th\u1ecb tr\u01b0\u1eddng.<\/li>\n
    • Chi ph\u00ed:<\/strong>T\u1ed1i \u01b0u h\u00f3a chi ph\u00ed \u0111\u00e1m m\u00e2y ho\u1eb7c chi ph\u00ed v\u1eadn h\u00e0nh c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng.<\/li>\n<\/ul>\n

      2. Ph\u00e2n r\u00e3 c\u00e1c m\u1ee5c ti\u00eau c\u1ea5p cao<\/h3>\n

      M\u1ed9t m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c qu\u00e1 r\u1ed9ng \u0111\u1ec3 qu\u1ea3n l\u00fd tr\u1ef1c ti\u1ebfp. BMM h\u1ed7 tr\u1ee3 vi\u1ec7c ph\u00e2n r\u00e3. M\u1ed9t m\u1ee5c ti\u00eau c\u1ea5p cao \u0111\u01b0\u1ee3c chia nh\u1ecf th\u00e0nh c\u00e1c m\u1ee5c ti\u00eau ph\u1ee5, v\u00e0 cu\u1ed1i c\u00f9ng l\u00e0 c\u00e1c m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3. \u0110i\u1ec1u n\u00e0y \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi nhi\u1ec7m v\u1ee5 \u0111\u1ec1u g\u00f3p ph\u1ea7n v\u00e0o b\u1ee9c tranh l\u1edbn h\u01a1n.<\/p>\n

      V\u00ed d\u1ee5:<\/p>\n

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      • M\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c:<\/strong>Tr\u1edf th\u00e0nh ng\u01b0\u1eddi d\u1eabn \u0111\u1ea7u trong ki\u1ebfn tr\u00fac g\u1ed1c \u0111\u00e1m m\u00e2y.<\/li>\n
      • M\u1ee5c ti\u00eau ph\u1ee5:<\/strong>Chuy\u1ec3n \u0111\u1ed5i c\u00e1c \u1ee9ng d\u1ee5ng \u0111\u01a1n th\u1ec3 c\u0169 k\u1ef9 sang ki\u1ebfn tr\u00fac vi d\u1ecbch v\u1ee5.<\/li>\n
      • M\u1ee5c ti\u00eau:<\/strong>Ho\u00e0n th\u00e0nh vi\u1ec7c chuy\u1ec3n \u0111\u1ed5i ba h\u1ec7 th\u1ed1ng c\u1ed1t l\u00f5i tr\u01b0\u1edbc ng\u00e0y 30 th\u00e1ng 6.<\/li>\n
      • Ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh (KPI):<\/strong>S\u1ed1 l\u01b0\u1ee3ng tri\u1ec3n khai th\u00e0nh c\u00f4ng m\u1ed7i tu\u1ea7n.<\/li>\n<\/ul>\n

        \ud83d\udcca Khung \u0111o l\u01b0\u1eddng: KGI so v\u1edbi KPI<\/h2>\n

        Vi\u1ec7c \u0111o l\u01b0\u1eddng l\u00e0 n\u1ec1n t\u1ea3ng c\u1ee7a M\u00f4 h\u00ecnh \u0110\u1ed9ng l\u1ef1c Kinh doanh. C\u00e1c CIO ph\u1ea3i hi\u1ec3u r\u00f5 s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa Ch\u1ec9 s\u1ed1 M\u1ee5c ti\u00eau Ch\u00ednh (KGI) v\u00e0 Ch\u1ec9 s\u1ed1 Hi\u1ec7u su\u1ea5t Ch\u00ednh (KPI). Vi\u1ec7c nh\u1ea7m l\u1eabn gi\u1eefa ch\u00fang s\u1ebd d\u1eabn \u0111\u1ebfn c\u00e1c \u0111\u1ed9ng l\u1ef1c kh\u00f4ng \u0111\u1ed3ng b\u1ed9.<\/p>\n

        KGI (Ch\u1ec9 s\u1ed1 M\u1ee5c ti\u00eau Ch\u00ednh):<\/strong>\u0110\u00e2y l\u00e0 ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau. N\u00f3 h\u01b0\u1edbng \u0111\u1ebfn k\u1ebft qu\u1ea3. N\u1ebfu m\u1ee5c ti\u00eau l\u00e0 \u201cT\u0103ng doanh thu\u201d, th\u00ec KGI s\u1ebd l\u00e0 con s\u1ed1 doanh thu th\u1ef1c t\u1ebf.<\/p>\n

        KPI (Ch\u1ec9 s\u1ed1 Hi\u1ec7u su\u1ea5t Ch\u00ednh):<\/strong>\u0110\u00e2y l\u00e0 ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t c\u1ee7a quy tr\u00ecnh d\u1eabn \u0111\u1ebfn m\u1ee5c ti\u00eau. N\u00f3 h\u01b0\u1edbng \u0111\u1ebfn ho\u1ea1t \u0111\u1ed9ng. N\u1ebfu m\u1ee5c ti\u00eau l\u00e0 \u201cT\u0103ng doanh thu\u201d, m\u1ed9t KPI c\u00f3 th\u1ec3 l\u00e0 \u201cS\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi b\u00e1n h\u00e0ng th\u1ef1c hi\u1ec7n\u201d ho\u1eb7c \u201cL\u01b0\u1ee3ng truy c\u1eadp trang web\u201d.<\/p>\n

        Trong b\u1ed1i c\u1ea3nh c\u00e1c m\u1ee5c ti\u00eau CNTT, m\u1ed9t CIO ph\u1ea3i theo d\u00f5i c\u1ea3 hai. M\u1ed9t KPI c\u00f3 th\u1ec3 cho th\u1ea5y \u0111\u1ed9i ng\u0169 \u0111ang l\u00e0m vi\u1ec7c ch\u0103m ch\u1ec9 (ho\u1ea1t \u0111\u1ed9ng cao), nh\u01b0ng KGI l\u1ea1i cho th\u1ea5y gi\u00e1 tr\u1ecb kinh doanh ch\u01b0a \u0111\u01b0\u1ee3c t\u1ea1o ra (k\u1ebft qu\u1ea3 th\u1ea5p).<\/p>\n

        B\u1ea3ng: Ph\u00e2n bi\u1ec7t KGI v\u00e0 KPI trong l\u0129nh v\u1ef1c CNTT<\/h3>\n\n\n\n\n\n\n\n\n
        T\u00ednh n\u0103ng<\/th>\nCh\u1ec9 s\u1ed1 M\u1ee5c ti\u00eau Ch\u00ednh (KGI)<\/th>\nCh\u1ec9 s\u1ed1 Hi\u1ec7u su\u1ea5t Ch\u00ednh (KPI)<\/th>\n<\/tr>\n<\/thead>\n
        Tr\u1ecdng t\u00e2m<\/strong><\/td>\nK\u1ebft qu\u1ea3 cu\u1ed1i c\u00f9ng \/ K\u1ebft qu\u1ea3<\/td>\nQuy tr\u00ecnh \/ Ho\u1ea1t \u0111\u1ed9ng<\/td>\n<\/tr>\n
        Khung th\u1eddi gian<\/strong><\/td>\nD\u00e0i h\u1ea1n<\/td>\nNg\u1eafn h\u1ea1n \/ Th\u1eddi gian th\u1ef1c<\/td>\n<\/tr>\n
        V\u00ed d\u1ee5<\/strong><\/td>\nTh\u1eddi gian ho\u1ea1t \u0111\u1ed9ng c\u1ee7a h\u1ec7 th\u1ed1ng \u0111\u1ea1t 99,99%<\/td>\nS\u1ed1 l\u01b0\u1ee3ng v\u00e9 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft m\u1ed7i ng\u00e0y<\/td>\n<\/tr>\n
        T\u00ednh li\u00ean quan<\/strong><\/td>\n\u1ea2nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn m\u1ee5c ti\u00eau<\/td>\nH\u1ed7 tr\u1ee3 m\u1ee5c ti\u00eau m\u1ed9t c\u00e1ch gi\u00e1n ti\u1ebfp<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

        \ud83d\uddfa\ufe0f B\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh tri\u1ec3n khai cho c\u00e1c CIO<\/h2>\n

        Vi\u1ec7c tri\u1ec3n khai M\u00f4 h\u00ecnh \u0110\u1ed9ng l\u1ef1c Kinh doanh \u0111\u00f2i h\u1ecfi m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn c\u00f3 h\u1ec7 th\u1ed1ng. \u0110\u00e2y kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t b\u00e0i t\u1eadp m\u1ed9t l\u1ea7n m\u00e0 l\u00e0 m\u1ed9t chu k\u1ef3 li\u00ean t\u1ee5c g\u1ed3m l\u1eadp k\u1ebf ho\u1ea1ch, \u0111o l\u01b0\u1eddng v\u00e0 \u0111i\u1ec1u ch\u1ec9nh. C\u00e1c b\u01b0\u1edbc sau \u0111\u00e2y n\u00eau r\u00f5 c\u00e1ch m\u1ed9t CIO c\u00f3 th\u1ec3 v\u1eadn h\u00e0nh khung n\u00e0y.<\/p>\n

        B\u01b0\u1edbc 1: Tham gia c\u1ee7a c\u00e1c b\u00ean li\u00ean quan<\/h3>\n

        B\u01b0\u1edbc \u0111\u1ea7u ti\u00ean l\u00e0 thu th\u1eadp \u00fd ki\u1ebfn t\u1eeb c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o kinh doanh. C\u00e1c m\u1ee5c ti\u00eau kh\u00f4ng th\u1ec3 \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh trong kho\u1ea3ng tr\u1ed1ng. CIO ph\u1ea3i ph\u1ecfng v\u1ea5n c\u00e1c tr\u01b0\u1edfng ph\u00f2ng \u0111\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c nh\u1eefng \u0111i\u1ec3m \u0111au v\u00e0 m\u1ee5c ti\u00eau c\u1ee7a h\u1ecd. \u0110i\u1ec1u n\u00e0y \u0111\u1ea3m b\u1ea3o c\u00e1c m\u1ee5c ti\u00eau CNTT h\u1ed7 tr\u1ee3 nhu c\u1ea7u th\u1ef1c t\u1ebf c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

        B\u01b0\u1edbc 2: Danh m\u1ee5c h\u00f3a t\u00e0i s\u1ea3n v\u00e0 n\u0103ng l\u1ef1c<\/h3>\n

        Sau khi hi\u1ec3u r\u00f5 m\u1ee5c ti\u00eau, CIO ph\u1ea3i \u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c hi\u1ec7n t\u1ea1i. C\u01a1 s\u1edf h\u1ea1 t\u1ea7ng n\u00e0o \u0111ang t\u1ed3n t\u1ea1i? K\u1ef9 n\u0103ng n\u00e0o c\u00f3 s\u1eb5n trong \u0111\u1ed9i ng\u0169? Nh\u1eefng gi\u1edbi h\u1ea1n ng\u00e2n s\u00e1ch l\u00e0 g\u00ec? \u0110\u00e1nh gi\u00e1 n\u00e0y t\u1ea1o th\u00e0nh ph\u1ea7n ‘Ph\u01b0\u01a1ng ti\u1ec7n’ trong khung BMM.<\/p>\n

        B\u01b0\u1edbc 3: X\u00e1c \u0111\u1ecbnh c\u00e1c ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng<\/h3>\n

        V\u1edbi m\u1ed7i m\u1ee5c ti\u00eau, c\u1ea7n x\u00e1c \u0111\u1ecbnh ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m c\u00f4ng th\u1ee9c t\u00ednh to\u00e1n, ngu\u1ed3n d\u1eef li\u1ec7u v\u00e0 t\u1ea7n su\u1ea5t b\u00e1o c\u00e1o. S\u1ef1 m\u01a1 h\u1ed3 trong thu th\u1eadp d\u1eef li\u1ec7u l\u00e0 m\u1ed9t \u0111i\u1ec3m th\u1ea5t b\u1ea1i ph\u1ed5 bi\u1ebfn. N\u1ebfu d\u1eef li\u1ec7u kh\u00f4ng th\u1ec3 truy c\u1eadp, m\u1ee5c ti\u00eau s\u1ebd kh\u00f4ng th\u1ec3 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c.<\/p>\n

        B\u01b0\u1edbc 4: Thi\u1ebft l\u1eadp c\u00e1c v\u00f2ng ph\u1ea3n h\u1ed3i<\/h3>\n

        Vi\u1ec7c \u0111o l\u01b0\u1eddng s\u1ebd v\u00f4 \u00edch n\u1ebfu kh\u00f4ng c\u00f3 ph\u1ea3n h\u1ed3i. C\u1ea7n thi\u1ebft l\u1eadp c\u00e1c chu k\u1ef3 xem x\u00e9t \u0111\u1ecbnh k\u1ef3 (h\u00e0ng th\u00e1ng ho\u1eb7c h\u00e0ng qu\u00fd). Trong c\u00e1c cu\u1ed9c xem x\u00e9t n\u00e0y, CIO so s\u00e1nh hi\u1ec7u su\u1ea5t th\u1ef1c t\u1ebf v\u1edbi c\u00e1c m\u1ee5c ti\u00eau \u0111\u00e3 x\u00e1c \u0111\u1ecbnh. Nh\u1eefng sai l\u1ec7ch ph\u1ea3i \u0111\u01b0\u1ee3c ph\u00e2n t\u00edch \u0111\u1ec3 hi\u1ec3u r\u00f5 nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5.<\/p>\n

        B\u01b0\u1edbc 5: \u0110i\u1ec1u ch\u1ec9nh v\u00e0 l\u1eb7p l\u1ea1i<\/h3>\n

        M\u00f4i tr\u01b0\u1eddng kinh doanh thay \u0111\u1ed5i. M\u1ed9t m\u1ee5c ti\u00eau t\u1eebng ph\u00f9 h\u1ee3p n\u0103m ngo\u00e1i c\u00f3 th\u1ec3 kh\u00f4ng c\u00f2n ph\u00f9 h\u1ee3p ng\u00e0y nay. Khung BMM cho ph\u00e9p t\u00ednh linh ho\u1ea1t. N\u1ebfu m\u1ed9t y\u1ebfu t\u1ed1 th\u00fac \u0111\u1ea9y thay \u0111\u1ed5i (v\u00ed d\u1ee5: m\u1ed9t quy \u0111\u1ecbnh m\u1edbi), c\u00e1c m\u1ee5c ti\u00eau v\u00e0 m\u1ee5c ti\u00eau ph\u1ea3i \u0111\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh l\u1ea1i.<\/p>\n

        \ud83d\udea7 Nh\u1eefng sai l\u1ea7m v\u00e0 th\u00e1ch th\u1ee9c ph\u1ed5 bi\u1ebfn<\/h2>\n

        Ngay c\u1ea3 v\u1edbi m\u1ed9t khung v\u1eefng ch\u1eafc, c\u00e1c CIO v\u1eabn \u0111\u1ed1i m\u1eb7t v\u1edbi th\u00e1ch th\u1ee9c. Hi\u1ec3u r\u00f5 nh\u1eefng sai l\u1ea7m n\u00e0y gi\u00fap tr\u00e1nh \u0111\u01b0\u1ee3c nh\u1eefng b\u1eaby ph\u1ed5 bi\u1ebfn l\u00e0m l\u1ec7ch h\u01b0\u1edbng s\u1ef1 nh\u1ea5t qu\u00e1n chi\u1ebfn l\u01b0\u1ee3c.<\/p>\n

        1. \u0110o l\u01b0\u1eddng qu\u00e1 m\u1ee9c<\/h3>\n

        Vi\u1ec7c thu th\u1eadp qu\u00e1 nhi\u1ec1u d\u1eef li\u1ec7u c\u00f3 th\u1ec3 l\u00e0m m\u1edd \u0111i t\u00edn hi\u1ec7u ch\u00ednh. C\u00e1c CIO n\u00ean t\u1eadp trung v\u00e0o nh\u1eefng ch\u1ec9 s\u1ed1 quan tr\u1ecdng nh\u1ea5t th\u1ef1c s\u1ef1 t\u1ea1o ra gi\u00e1 tr\u1ecb. N\u1ebfu m\u1ed9t b\u1ea3ng \u0111i\u1ec1u khi\u1ec3n c\u1ea7n \u0111\u1ebfn 50 trang \u0111\u1ec3 hi\u1ec3u, th\u00ec c\u00f3 kh\u1ea3 n\u0103ng qu\u00e1 ph\u1ee9c t\u1ea1p.<\/p>\n

        2. M\u1ee5c ti\u00eau t\u00e1ch bi\u1ec7t<\/h3>\n

        C\u00e1c m\u1ee5c ti\u00eau CNTT th\u01b0\u1eddng m\u00e2u thu\u1eabn v\u1edbi c\u00e1c ph\u00f2ng ban kh\u00e1c. B\u00e1n h\u00e0ng c\u00f3 th\u1ec3 mu\u1ed1n t\u1ed1c \u0111\u1ed9, trong khi An ninh mu\u1ed1n th\u1eadn tr\u1ecdng. M\u00f4 h\u00ecnh BMM gi\u00fap tr\u1ef1c quan h\u00f3a nh\u1eefng m\u00e2u thu\u1eabn n\u00e0y. CIO ph\u1ea3i \u0111\u00e0m ph\u00e1n c\u00e1c th\u1ecfa hi\u1ec7p v\u00e0 \u0111\u1ea3m b\u1ea3o c\u00e1c m\u1ee5c ti\u00eau \u0111\u01b0\u1ee3c c\u00e2n b\u1eb1ng.<\/p>\n

        3. M\u1ee5c ti\u00eau t\u0129nh<\/h3>\n

        \u0110\u1eb7t ra m\u1ed9t m\u1ee5c ti\u00eau r\u1ed3i kh\u00f4ng bao gi\u1edd nh\u00ecn l\u1ea1i l\u00e0 ph\u00ed ph\u1ea1m th\u1eddi gian. C\u00f4ng ngh\u1ec7 thay \u0111\u1ed5i nhanh ch\u00f3ng. C\u00e1c m\u1ee5c ti\u00eau \u0111\u1eb7t ra cho n\u0103m t\u00e0i ch\u00ednh c\u00f3 th\u1ec3 c\u1ea7n \u0111i\u1ec1u ch\u1ec9nh gi\u1eefa n\u0103m \u0111\u1ec3 v\u1eabn gi\u1eef \u0111\u01b0\u1ee3c t\u00ednh ph\u00f9 h\u1ee3p.<\/p>\n

        4. B\u1ecf qua c\u00e1c y\u1ebfu t\u1ed1 v\u0103n h\u00f3a<\/h3>\n

        C\u00f4ng ngh\u1ec7 \u0111\u01b0\u1ee3c con ng\u01b0\u1eddi \u00e1p d\u1ee5ng. N\u1ebfu \u0111\u1ed9i ng\u0169 kh\u00f4ng hi\u1ec3u \u0111\u01b0\u1ee3c l\u00fd do \u0111\u1eb1ng sau c\u00e1c m\u1ee5c ti\u00eau, vi\u1ec7c th\u1ef1c hi\u1ec7n s\u1ebd g\u1eb7p kh\u00f3 kh\u0103n. Giao ti\u1ebfp l\u00e0 ch\u00eca kh\u00f3a. CIO ph\u1ea3i gi\u1ea3i th\u00edch r\u00f5 c\u00e1ch c\u00e1c nhi\u1ec7m v\u1ee5 c\u00e1 nh\u00e2n g\u00f3p ph\u1ea7n v\u00e0o m\u1ee5c ti\u00eau t\u1ed5 ch\u1ee9c.<\/p>\n

        \ud83d\udd0d Ph\u00e2n t\u00edch s\u00e2u: C\u00e1c lo\u1ea1i \u0111\u1ed9ng l\u1ef1c<\/h2>\n

        Hi\u1ec3u r\u00f5 lo\u1ea1i \u0111\u1ed9ng l\u1ef1c th\u00fac \u0111\u1ea9y m\u1ed9t m\u1ee5c ti\u00eau l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft \u0111\u1ec3 \u01b0u ti\u00ean. C\u00e1c \u0111\u1ed9ng l\u1ef1c th\u01b0\u1eddng \u0111\u01b0\u1ee3c chia th\u00e0nh hai lo\u1ea1i:B\u00ean trong<\/strong> v\u00e0 B\u00ean ngo\u00e0i<\/strong>.<\/p>\n

          \n
        • C\u00e1c \u0111\u1ed9ng l\u1ef1c b\u00ean trong:<\/strong> \u0110\u1ed9ng l\u1ef1c t\u1eeb ch\u00ednh ch\u00ednh s\u00e1ch v\u00e0 nhu c\u1ea7u c\u1ee7a t\u1ed5 ch\u1ee9c. C\u00e1c v\u00ed d\u1ee5 bao g\u1ed3m gi\u1ea3m chi ph\u00ed v\u1eadn h\u00e0nh ho\u1eb7c c\u1ea3i thi\u1ec7n n\u0103ng su\u1ea5t lao \u0111\u1ed9ng.<\/li>\n
        • \u0110\u1ed9ng l\u1ef1c b\u00ean ngo\u00e0i:<\/strong> \u0110\u1ed9ng l\u1ef1c t\u1eeb c\u00e1c l\u1ef1c l\u01b0\u1ee3ng th\u1ecb tr\u01b0\u1eddng ho\u1eb7c quy \u0111\u1ecbnh. C\u00e1c v\u00ed d\u1ee5 bao g\u1ed3m c\u00e1c lu\u1eadt tu\u00e2n th\u1ee7 m\u1edbi ho\u1eb7c h\u00e0nh \u0111\u1ed9ng c\u1ee7a \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh.<\/li>\n<\/ul>\n

          H\u01a1n n\u1eefa, c\u00e1c \u0111\u1ed9ng l\u1ef1c c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ph\u00e2n lo\u1ea1i th\u00e0nhT\u00edch c\u1ef1c<\/strong> (c\u01a1 h\u1ed9i) ho\u1eb7cTi\u00eau c\u1ef1c<\/strong> (nguy c\u01a1). L\u00e3nh \u0111\u1ea1o CIO c\u1ea7n c\u00e2n b\u1eb1ng gi\u1eefa c\u00e1c y\u1ebfu t\u1ed1 n\u00e0y. D\u1ef1a ho\u00e0n to\u00e0n v\u00e0o c\u00e1c \u0111\u1ed9ng l\u1ef1c ti\u00eau c\u1ef1c (n\u1ed7i s\u1ee3 th\u1ea5t b\u1ea1i) c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn v\u0103n h\u00f3a ph\u00f2ng th\u1ee7. C\u00e1c \u0111\u1ed9ng l\u1ef1c t\u00edch c\u1ef1c (ti\u1ec1m n\u0103ng ph\u00e1t tri\u1ec3n) th\u00fac \u0111\u1ea9y \u0111\u1ed5i m\u1edbi.<\/p>\n

          D\u01b0\u1edbi \u0111\u00e2y l\u00e0 ph\u00e2n t\u00edch c\u00e1ch c\u00e1c \u0111\u1ed9ng l\u1ef1c n\u00e0y \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn vi\u1ec7c \u0111\u1eb7t m\u1ee5c ti\u00eau:<\/p>\n

            \n
          • T\u00edch c\u1ef1c n\u1ed9i b\u1ed9:<\/strong> \u201cCh\u00fang t\u00f4i mu\u1ed1n t\u0103ng th\u1ecb ph\u1ea7n l\u00ean 10%.\u201d \u2192 M\u1ee5c ti\u00eau: Ra m\u1eaft b\u1ed9 t\u00ednh n\u0103ng m\u1edbi.<\/li>\n
          • Ti\u00eau c\u1ef1c n\u1ed9i b\u1ed9:<\/strong> \u201cCh\u00fang ta ph\u1ea3i gi\u1ea3m n\u1ee3 k\u1ef9 thu\u1eadt.\u201d \u2192 M\u1ee5c ti\u00eau: T\u00e1i c\u1ea5u tr\u00fac m\u00e3 ngu\u1ed3n c\u0169.<\/li>\n
          • T\u00edch c\u1ef1c b\u00ean ngo\u00e0i:<\/strong> \u201cKh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u truy c\u1eadp di \u0111\u1ed9ng.\u201d \u2192 M\u1ee5c ti\u00eau: X\u00e2y d\u1ef1ng \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng.<\/li>\n
          • Ti\u00eau c\u1ef1c b\u00ean ngo\u00e0i:<\/strong> \u201cC\u01a1 quan qu\u1ea3n l\u00fd ph\u1ea1t c\u00e1c c\u00f4ng ty kh\u00f4ng tu\u00e2n th\u1ee7.\u201d \u2192 M\u1ee5c ti\u00eau: Ki\u1ec3m to\u00e1n c\u00e1c bi\u1ec7n ph\u00e1p b\u1ea3o v\u1ec7 quy\u1ec1n ri\u00eang t\u01b0 d\u1eef li\u1ec7u.<\/li>\n<\/ul>\n

            \ud83d\udcc8 Duy tr\u00ec m\u00f4 h\u00ecnh theo th\u1eddi gian<\/h2>\n

            Vi\u1ec7c tri\u1ec3n khai M\u00f4 h\u00ecnh \u0110\u1ed9ng l\u1ef1c Kinh doanh kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t d\u1ef1 \u00e1n c\u00f3 ng\u00e0y k\u1ebft th\u00fac. \u0110\u00f3 l\u00e0 m\u1ed9t k\u1ef7 lu\u1eadt. \u0110\u1ec3 duy tr\u00ec n\u00f3, c\u00e1c CIO c\u1ea7n l\u1ed3ng gh\u00e9p n\u00f3 v\u00e0o c\u1ea5u tr\u00fac qu\u1ea3n tr\u1ecb c\u1ee7a b\u1ed9 ph\u1eadn CNTT.<\/p>\n

            C\u00e1c cu\u1ed9c h\u1ecdp qu\u1ea3n tr\u1ecb \u0111\u1ecbnh k\u1ef3 n\u00ean xem x\u00e9t b\u1ea3n \u0111\u1ed3 BMM. \u0110i\u1ec1u n\u00e0y \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c d\u1ef1 \u00e1n m\u1edbi \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 d\u1ef1a tr\u00ean c\u00e1c m\u1ee5c ti\u00eau hi\u1ec7n c\u00f3. N\u1ebfu m\u1ed9t d\u1ef1 \u00e1n m\u1edbi kh\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau \u0111\u00e3 x\u00e1c \u0111\u1ecbnh, n\u00f3 c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u1eb7t c\u00e2u h\u1ecfi. \u0110i\u1ec1u n\u00e0y ng\u0103n ng\u1eeba s\u1ef1 ph\u00e2n m\u1ea3nh ngu\u1ed3n l\u1ef1c.<\/p>\n

            H\u01a1n n\u1eefa, \u0111\u00e0o t\u1ea1o l\u00e0 \u0111i\u1ec1u thi\u1ebft y\u1ebfu. C\u00e1c qu\u1ea3n l\u00fd d\u1ef1 \u00e1n v\u00e0 ki\u1ebfn tr\u00fac s\u01b0 c\u1ea7n hi\u1ec3u \u0111\u01b0\u1ee3c ng\u00f4n ng\u1eef c\u1ee7a BMM. H\u1ecd c\u1ea7n bi\u1ebft c\u00e1ch vi\u1ebft y\u00eau c\u1ea7u li\u00ean k\u1ebft tr\u1edf l\u1ea1i v\u1edbi c\u00e1c \u0111\u1ed9ng l\u1ef1c v\u00e0 m\u1ee5c ti\u00eau. \u0110i\u1ec1u n\u00e0y t\u1ea1o ra m\u1ed9t t\u1eeb v\u1ef1ng chung trong to\u00e0n t\u1ed5 ch\u1ee9c.<\/p>\n

            \ud83d\udee0\ufe0f \u1ee8ng d\u1ee5ng th\u1ef1c t\u1ebf: M\u1ed9t t\u00ecnh hu\u1ed1ng<\/h2>\n

            H\u00e3y xem x\u00e9t m\u1ed9t t\u00ecnh hu\u1ed1ng m\u00e0 m\u1ed9t CIO c\u1ea7n c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng ph\u1ee5c h\u1ed3i sau th\u1ea3m h\u1ecda. S\u1eed d\u1ee5ng BMM, quy tr\u00ecnh nh\u01b0 sau:<\/p>\n

              \n
            1. Ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n:<\/strong> CIO v\u00e0 \u0110\u1ed9i ng\u0169 C\u01a1 s\u1edf h\u1ea1 t\u1ea7ng.<\/li>\n
            2. \u0110\u1ed9ng l\u1ef1c (Ti\u00eau c\u1ef1c b\u00ean ngo\u00e0i):<\/strong> Nguy c\u01a1 m\u1ea5t d\u1eef li\u1ec7u do c\u00e1c cu\u1ed9c t\u1ea5n c\u00f4ng m\u1ea1ng.<\/li>\n
            3. M\u1ee5c ti\u00eau:<\/strong> \u0110\u1ea3m b\u1ea3o li\u00ean t\u1ee5c ho\u1ea1t \u0111\u1ed9ng kinh doanh trong s\u1ef1 c\u1ed1 an ninh.<\/li>\n
            4. M\u1ee5c ti\u00eau:<\/strong>\u0110\u1ea1t \u0111\u01b0\u1ee3c M\u1ee5c ti\u00eau Th\u1eddi gian Kh\u00f4i ph\u1ee5c (RTO) l\u00e0 4 gi\u1edd cho c\u00e1c h\u1ec7 th\u1ed1ng quan tr\u1ecdng.<\/li>\n
            5. C\u00e1ch th\u1ee9c:<\/strong>Tri\u1ec3n khai h\u1ec7 th\u1ed1ng sao l\u01b0u t\u1ef1 \u0111\u1ed9ng v\u00e0 c\u00e1c \u0111\u1ecba \u0111i\u1ec3m d\u1ef1 ph\u00f2ng.<\/li>\n
            6. Ch\u1ec9 s\u1ed1 (KGI):<\/strong>Th\u1eddi gian c\u1ea7n \u0111\u1ec3 kh\u00f4i ph\u1ee5c d\u1ecbch v\u1ee5 trong bu\u1ed5i di\u1ec5n t\u1eadp.<\/li>\n
            7. Ch\u1ec9 s\u1ed1 (KPI):<\/strong>T\u1ef7 l\u1ec7 ph\u1ea7n tr\u0103m c\u00e1c h\u1ec7 th\u1ed1ng c\u00f3 sao l\u01b0u \u0111ang ho\u1ea1t \u0111\u1ed9ng.<\/li>\n<\/ol>\n

              C\u1ea5u tr\u00fac n\u00e0y mang l\u1ea1i s\u1ef1 r\u00f5 r\u00e0ng. \u0110\u1ed9i ng\u0169 bi\u1ebft ch\u00ednh x\u00e1c th\u00e0nh c\u00f4ng tr\u00f4ng nh\u01b0 th\u1ebf n\u00e0o. N\u00f3 chuy\u1ec3n cu\u1ed9c tr\u00f2 chuy\u1ec7n t\u1eeb \u201cch\u00fang ta c\u1ea7n sao l\u01b0u\u201d sang \u201cch\u00fang ta c\u1ea7n m\u1ed9t RTO l\u00e0 4 gi\u1edd\u201d. S\u1ef1 c\u1ee5 th\u1ec3 n\u00e0y th\u00fac \u0111\u1ea9y ra quy\u1ebft \u0111\u1ecbnh t\u1ed1t h\u01a1n v\u1ec1 ng\u00e2n s\u00e1ch v\u00e0 l\u1ef1a ch\u1ecdn c\u00f4ng ngh\u1ec7.<\/p>\n

              \ud83d\udd17 T\u00edch h\u1ee3p v\u1edbi Ki\u1ebfn tr\u00fac Doanh nghi\u1ec7p<\/h2>\n

              M\u00f4 h\u00ecnh \u0110\u1ed9ng l\u1ef1c Kinh doanh kh\u00f4ng t\u1ed3n t\u1ea1i m\u1ed9t c\u00e1ch bi\u1ec7t. N\u00f3 t\u00edch h\u1ee3p v\u1edbi Ki\u1ebfn tr\u00fac Doanh nghi\u1ec7p (EA). EA cung c\u1ea5p c\u00e1i nh\u00ecn c\u1ea5u tr\u00fac v\u1ec1 t\u1ed5 ch\u1ee9c, trong khi BMM cung c\u1ea5p c\u00e1i nh\u00ecn \u0111\u1ed9ng l\u1ef1c. C\u00f9ng nhau, ch\u00fang t\u1ea1o n\u00ean b\u1ee9c tranh to\u00e0n di\u1ec7n.<\/p>\n

              Khi x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau, c\u00e1c CIO n\u00ean tham kh\u1ea3o c\u00e1c b\u1ea3n \u0111\u1ed3 ki\u1ebfn tr\u00fac. N\u1ebfu ki\u1ebfn tr\u00fac y\u00eau c\u1ea7u chuy\u1ec3n sang \u0111\u00e1m m\u00e2y, c\u00e1c m\u1ee5c ti\u00eau c\u1ea7n ph\u1ea3n \u00e1nh kh\u1ea3 n\u0103ng nh\u1ea1y b\u00e9n v\u1edbi \u0111\u00e1m m\u00e2y. N\u1ebfu ki\u1ebfn tr\u00fac \u01b0u ti\u00ean qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u, c\u00e1c m\u1ee5c ti\u00eau c\u1ea7n t\u1eadp trung v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng d\u1eef li\u1ec7u.<\/p>\n

              S\u1ef1 t\u00edch h\u1ee3p n\u00e0y \u0111\u1ea3m b\u1ea3o r\u1eb1ng \u201cc\u00e1ch th\u1ee9c\u201d (Ki\u1ebfn tr\u00fac) h\u1ed7 tr\u1ee3 cho \u201cl\u00fd do\u201d (\u0110\u1ed9ng l\u1ef1c). Kh\u00f4ng c\u00f3 m\u1ed1i li\u00ean k\u1ebft n\u00e0y, c\u00e1c kho\u1ea3n \u0111\u1ea7u t\u01b0 c\u00f4ng ngh\u1ec7 c\u00f3 th\u1ec3 nhanh ch\u00f3ng l\u1ed7i th\u1eddi. BMM \u0111\u1ea3m b\u1ea3o c\u00e1c quy\u1ebft \u0111\u1ecbnh ki\u1ebfn tr\u00fac lu\u00f4n ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c \u0111\u00edch kinh doanh.<\/p>\n

              \ud83d\udcdd T\u00f3m t\u1eaft c\u00e1c Th\u1ef1c h\u00e0nh T\u1ed1t nh\u1ea5t<\/h2>\n

              \u0110\u1ec3 t\u1ed1i \u0111a h\u00f3a hi\u1ec7u qu\u1ea3 c\u1ee7a M\u00f4 h\u00ecnh \u0110\u1ed9ng l\u1ef1c Kinh doanh, c\u00e1c CIO n\u00ean tu\u00e2n th\u1ee7 c\u00e1c nguy\u00ean t\u1eafc sau:<\/p>\n

                \n
              • R\u00f5 r\u00e0ng:<\/strong>S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef ch\u00ednh x\u00e1c. Tr\u00e1nh d\u00f9ng thu\u1eadt ng\u1eef chuy\u00ean m\u00f4n khi c\u00f3 th\u1ec3.<\/li>\n
              • Kh\u1ea3 n\u0103ng truy xu\u1ea5t:<\/strong>\u0110\u1ea3m b\u1ea3o m\u1ecdi m\u1ee5c ti\u00eau \u0111\u1ec1u li\u00ean k\u1ebft tr\u1edf l\u1ea1i v\u1edbi m\u1ed9t m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c.<\/li>\n
              • Kh\u1ea3 n\u0103ng \u0111o l\u01b0\u1eddng:<\/strong>M\u1ecdi m\u1ee5c ti\u00eau \u0111\u1ec1u ph\u1ea3i c\u00f3 ch\u1ec9 s\u1ed1 \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng.<\/li>\n
              • T\u00ednh minh b\u1ea1ch:<\/strong>L\u00e0m cho m\u00f4 h\u00ecnh tr\u1edf n\u00ean minh b\u1ea1ch v\u1edbi c\u00e1c b\u00ean li\u00ean quan. T\u00ednh minh b\u1ea1ch t\u1ea1o d\u1ef1ng ni\u1ec1m tin.<\/li>\n
              • T\u00ednh linh ho\u1ea1t:<\/strong>S\u1eb5n s\u00e0ng \u0111i\u1ec1u ch\u1ec9nh m\u1ee5c ti\u00eau khi m\u00f4i tr\u01b0\u1eddng kinh doanh thay \u0111\u1ed5i.<\/li>\n
              • H\u1ee3p t\u00e1c:<\/strong>Tham gia c\u00e1c \u0111\u1ed1i t\u00e1c kinh doanh v\u00e0o qu\u00e1 tr\u00ecnh x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau.<\/li>\n<\/ul>\n

                \ud83c\udf1f Nh\u1eefng suy ngh\u0129 cu\u1ed1i c\u00f9ng v\u1ec1 S\u1ef1 \u0111\u1ed3ng b\u1ed9 Chi\u1ebfn l\u01b0\u1ee3c<\/h2>\n

                Vai tr\u00f2 c\u1ee7a CIO \u0111ang thay \u0111\u1ed5i. N\u00f3 kh\u00f4ng c\u00f2n ch\u1ec9 l\u00e0 duy tr\u00ec ho\u1ea1t \u0111\u1ed9ng v\u1eadn h\u00e0nh. M\u00e0 l\u00e0 th\u00fac \u0111\u1ea9y gi\u00e1 tr\u1ecb kinh doanh. M\u00f4 h\u00ecnh \u0110\u1ed9ng l\u1ef1c Kinh doanh cung c\u1ea5p con \u0111\u01b0\u1eddng \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ee9ng minh \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c \u0111i\u1ec1u \u0111\u00f3. B\u1eb1ng c\u00e1ch x\u00e1c \u0111\u1ecbnh c\u00e1c m\u1ee5c ti\u00eau c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng, c\u00e1c CIO c\u00f3 th\u1ec3 minh ch\u1ee9ng \u0111\u01b0\u1ee3c t\u00e1c \u0111\u1ed9ng c\u1ee7a c\u00f4ng ngh\u1ec7 theo c\u00e1ch m\u00e0 ban gi\u00e1m \u0111\u1ed1c v\u00e0 \u0111\u1ed9i ng\u0169 \u0111i\u1ec1u h\u00e0nh c\u00f3 th\u1ec3 hi\u1ec3u.<\/p>\n

                Khung n\u00e0y gi\u1ea3m thi\u1ec3u s\u1ef1 m\u01a1 h\u1ed3 v\u00e0 t\u0103ng c\u01b0\u1eddng tr\u00e1ch nhi\u1ec7m. N\u00f3 bi\u1ebfn IT t\u1eeb m\u1ed9t b\u1ed9 ph\u1eadn chi ph\u00ed th\u00e0nh \u0111\u1ed1i t\u00e1c chi\u1ebfn l\u01b0\u1ee3c. H\u00e0nh tr\u00ecnh n\u00e0y \u0111\u00f2i h\u1ecfi k\u1ef7 lu\u1eadt v\u00e0 n\u1ed7 l\u1ef1c nh\u1ea5t qu\u00e1n, nh\u01b0ng k\u1ebft qu\u1ea3 l\u00e0 m\u1ed9t t\u1ed5 ch\u1ee9c c\u00f4ng ngh\u1ec7 linh ho\u1ea1t, hi\u1ec7u qu\u1ea3 v\u00e0 \u0111\u1ed3ng b\u1ed9 v\u1edbi s\u1ee9 m\u1ec7nh r\u1ed9ng l\u1edbn h\u01a1n c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

                Th\u00e0nh c\u00f4ng kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a b\u1edfi c\u00f4ng ngh\u1ec7 \u0111\u01b0\u1ee3c tri\u1ec3n khai, m\u00e0 b\u1edfi gi\u00e1 tr\u1ecb th\u1ef1c s\u1ef1 \u0111\u1ea1t \u0111\u01b0\u1ee3c. M\u00f4 h\u00ecnh \u0110\u1ed9ng l\u1ef1c Kinh doanh cung c\u1ea5p g\u00f3c nh\u00ecn \u0111\u1ec3 nh\u00ecn th\u1ea5y, \u0111o l\u01b0\u1eddng v\u00e0 c\u1ea3i ti\u1ebfn gi\u00e1 tr\u1ecb \u0111\u00f3 m\u1ed9t c\u00e1ch li\u00ean t\u1ee5c.<\/p>\n","protected":false},"excerpt":{"rendered":"

                C\u00e1c Gi\u00e1m \u0111\u1ed1c Th\u00f4ng tin ho\u1ea1t \u0111\u1ed9ng \u1edf \u0111i\u1ec3m giao thoa gi\u1eefa c\u00f4ng ngh\u1ec7 v\u00e0 chi\u1ebfn l\u01b0\u1ee3c. \u0110\u1ed1i v\u1edbi m\u1ed9t CIO, th\u00e1ch th\u1ee9c kh\u00f4ng ch\u1ec9 n\u1eb1m \u1edf vi\u1ec7c qu\u1ea3n l\u00fd…<\/p>\n","protected":false},"author":1,"featured_media":284,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"H\u01b0\u1edbng d\u1eabn CIO: C\u00e1c m\u1ee5c ti\u00eau \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c v\u1edbi M\u00f4 h\u00ecnh \u0110\u1ed9ng l\u1ef1c Kinh doanh","_yoast_wpseo_metadesc":"H\u1ecdc c\u00e1ch c\u00e1c CIO x\u00e1c \u0111\u1ecbnh c\u00e1c m\u1ee5c ti\u00eau \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng M\u00f4 h\u00ecnh \u0110\u1ed9ng l\u1ef1c Kinh doanh. \u0110\u1ed3ng b\u1ed9 chi\u1ebfn l\u01b0\u1ee3c CNTT v\u1edbi c\u00e1c m\u1ee5c ti\u00eau kinh doanh th\u00f4ng qua c\u00e1c khung c\u1ea5u tr\u00fac v\u00e0 KPI.","inline_featured_image":false,"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[12],"tags":[5,11],"class_list":["post-283","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-motivation-model","tag-academic","tag-business-motivation-model"],"yoast_head":"\nH\u01b0\u1edbng d\u1eabn CIO: C\u00e1c m\u1ee5c ti\u00eau \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c v\u1edbi M\u00f4 h\u00ecnh \u0110\u1ed9ng l\u1ef1c Kinh doanh<\/title>\n<meta name=\"description\" content=\"H\u1ecdc c\u00e1ch c\u00e1c CIO x\u00e1c \u0111\u1ecbnh c\u00e1c m\u1ee5c ti\u00eau \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng M\u00f4 h\u00ecnh \u0110\u1ed9ng l\u1ef1c Kinh doanh. \u0110\u1ed3ng b\u1ed9 chi\u1ebfn l\u01b0\u1ee3c CNTT v\u1edbi c\u00e1c m\u1ee5c ti\u00eau kinh doanh th\u00f4ng qua c\u00e1c khung c\u1ea5u tr\u00fac v\u00e0 KPI.\" 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