{"id":233,"date":"2026-03-26T09:38:10","date_gmt":"2026-03-26T09:38:10","guid":{"rendered":"https:\/\/www.go-notes.com\/vn\/building-psychological-safety-agile-teams\/"},"modified":"2026-03-26T09:38:10","modified_gmt":"2026-03-26T09:38:10","slug":"building-psychological-safety-agile-teams","status":"publish","type":"post","link":"https:\/\/www.go-notes.com\/vn\/building-psychological-safety-agile-teams\/","title":{"rendered":"H\u01b0\u1edbng d\u1eabn Scrum: X\u00e2y d\u1ef1ng an to\u00e0n t\u00e2m l\u00fd trong c\u00e1c \u0111\u1ed9i Agile"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img alt=\"Charcoal sketch infographic illustrating psychological safety in Agile Scrum teams: definition by Amy Edmondson, four key characteristics (interdependence, transparency, vulnerability, constructive conflict), common barriers (blame culture, hierarchy, fear), practical strategies (model vulnerability, frame work as learning, establish norms, active listening, protect team), and measurement indicators for team health across Scrum events\" decoding=\"async\" src=\"https:\/\/www.go-notes.com\/wp-content\/uploads\/2026\/03\/psychological-safety-agile-teams-infographic-charcoal-sketch.jpg\"\/><\/figure>\n<\/div>\n<p>Trong b\u1ed1i c\u1ea3nh hi\u1ec7n \u0111\u1ea1i c\u1ee7a ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m v\u00e0 giao h\u00e0ng s\u1ea3n ph\u1ea9m, n\u0103ng l\u1ef1c k\u1ef9 thu\u1eadt ri\u00eang l\u1ebb kh\u00f4ng \u0111\u1ea3m b\u1ea3o th\u00e0nh c\u00f4ng. C\u00e1c \u0111\u1ed9i l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 chia s\u1ebb m\u1ed9t n\u1ec1n t\u1ea3ng chung th\u01b0\u1eddng b\u1ecb b\u1ecf qua: an to\u00e0n t\u00e2m l\u00fd. Kh\u00e1i ni\u1ec7m n\u00e0y kh\u00f4ng \u0111\u01a1n thu\u1ea7n l\u00e0 s\u1ef1 th\u00e2n thi\u1ec7n hay t\u1ea1o ra m\u1ed9t b\u1ea7u kh\u00f4ng kh\u00ed tho\u1ea3i m\u00e1i. N\u00f3 l\u00e0 v\u1ec1 vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t m\u00f4i tr\u01b0\u1eddng m\u00e0 c\u00e1c th\u00e0nh vi\u00ean \u0111\u1ed9i c\u1ea3m th\u1ea5y an to\u00e0n \u0111\u1ee7 \u0111\u1ec3 ch\u1ea5p nh\u1eadn r\u1ee7i ro, th\u1eeba nh\u1eadn sai l\u1ea7m v\u00e0 b\u00e0y t\u1ecf \u00fd ki\u1ebfn ph\u1ea3n \u0111\u1ed1i m\u00e0 kh\u00f4ng s\u1ee3 b\u1ecb tr\u1eebng ph\u1ea1t hay s\u1ec9 nh\u1ee5c. \u0110\u1ed1i v\u1edbi c\u00e1c \u0111\u1ed9i Agile, \u0111\u1eb7c bi\u1ec7t l\u00e0 nh\u1eefng \u0111\u1ed9i ho\u1ea1t \u0111\u1ed9ng theo khung Scrum, s\u1ef1 an to\u00e0n n\u00e0y l\u00e0 n\u1ec1n t\u1ea3ng cho c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c v\u00e0 t\u1ed1c \u0111\u1ed9 b\u1ec1n v\u1eefng.<\/p>\n<p>Khi m\u1ed9t \u0111\u1ed9i Scrum ho\u1ea1t \u0111\u1ed9ng m\u00e0 kh\u00f4ng c\u00f3 an to\u00e0n, danh s\u00e1ch c\u00f4ng vi\u1ec7c Sprint c\u00f3 th\u1ec3 tr\u00f4ng \u0111\u1ea7y \u1eafp, nh\u01b0ng t\u1ed1c \u0111\u1ed9 th\u1ef1c t\u1ebf s\u1ebd l\u00e0 gi\u1ea3 t\u1ea1o. C\u00f4ng vi\u1ec7c b\u1ecb che gi\u1ea5u, c\u00e1c r\u00e0o c\u1ea3n b\u1ecb che \u0111\u1eady, v\u00e0 qu\u00e1 tr\u00ecnh h\u1ecdc h\u1ecfi b\u1ecb k\u00ecm h\u00e3m. Ng\u01b0\u1ee3c l\u1ea1i, m\u1ed9t \u0111\u1ed9i c\u00f3 an to\u00e0n t\u00e2m l\u00fd cao s\u1ebd tham gia v\u00e0o c\u00e1c bu\u1ed5i t\u1ed5ng k\u1ebft trung th\u1ef1c, th\u00e1ch th\u1ee9c ng\u01b0\u1eddi ch\u1ee7 s\u1ea3n ph\u1ea9m khi c\u1ea7n thi\u1ebft, v\u00e0 h\u1ee3p t\u00e1c t\u00ecm gi\u1ea3i ph\u00e1p thay v\u00ec \u0111\u1ed5 l\u1ed7i cho nhau. H\u01b0\u1edbng d\u1eabn n\u00e0y kh\u00e1m ph\u00e1 c\u00e1c c\u01a1 ch\u1ebf x\u00e2y d\u1ef1ng s\u1ef1 an to\u00e0n n\u00e0y, nh\u1eefng r\u00e0o c\u1ea3n c\u1ee5 th\u1ec3 xu\u1ea5t hi\u1ec7n trong m\u00f4i tr\u01b0\u1eddng Scrum, v\u00e0 c\u00e1c chi\u1ebfn l\u01b0\u1ee3c c\u1ee5 th\u1ec3 \u0111\u1ec3 nu\u00f4i d\u01b0\u1ee1ng v\u0103n h\u00f3a tin t\u01b0\u1edfng.<\/p>\n<h2>\ud83e\udde0 \u0110\u1ecbnh ngh\u0129a an to\u00e0n t\u00e2m l\u00fd trong Scrum<\/h2>\n<p>Thu\u1eadt ng\u1eef n\u00e0y \u0111\u01b0\u1ee3c ph\u1ed5 bi\u1ebfn b\u1edfi nh\u00e0 nghi\u00ean c\u1ee9u Amy Edmondson, ng\u01b0\u1eddi \u0111\u1ecbnh ngh\u0129a an to\u00e0n t\u00e2m l\u00fd l\u00e0 ni\u1ec1m tin chung c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean trong \u0111\u1ed9i r\u1eb1ng \u0111\u1ed9i l\u00e0 n\u01a1i an to\u00e0n \u0111\u1ec3 ch\u1ea5p nh\u1eadn r\u1ee7i ro trong c\u00e1c m\u1ed1i quan h\u1ec7 c\u00e1 nh\u00e2n. Trong b\u1ed1i c\u1ea3nh Scrum, \u0111i\u1ec1u n\u00e0y \u0111\u01b0\u1ee3c d\u1ecbch tr\u1ef1c ti\u1ebfp th\u00e0nh kh\u1ea3 n\u0103ng t\u01b0\u01a1ng t\u00e1c c\u1ee7a \u0111\u1ed9i trong c\u00e1c s\u1ef1 ki\u1ec7n nh\u01b0 Daily Scrum, l\u1eadp k\u1ebf ho\u1ea1ch Sprint, xem x\u00e9t Sprint v\u00e0 t\u1ed5ng k\u1ebft Sprint.<\/p>\n<p>R\u1ea5t quan tr\u1ecdng khi ph\u00e2n bi\u1ec7t an to\u00e0n v\u1edbi s\u1ef1 tho\u1ea3i m\u00e1i. Tho\u1ea3i m\u00e1i ng\u1ee5 \u00fd thi\u1ebfu s\u1ef1 va ch\u1ea1m hay th\u00e1ch th\u1ee9c. An to\u00e0n ng\u1ee5 \u00fd c\u00f3 s\u1ef1 va ch\u1ea1m, nh\u01b0ng kh\u00f4ng \u0111i k\u00e8m m\u1ed1i \u0111e d\u1ecda h\u1eadu qu\u1ea3 ti\u00eau c\u1ef1c. M\u1ed9t \u0111\u1ed9i an to\u00e0n l\u00e0 \u0111\u1ed9i tranh lu\u1eadn v\u1ec1 ph\u01b0\u01a1ng ph\u00e1p k\u1ef9 thu\u1eadt t\u1ed1t nh\u1ea5t, \u0111\u1eb7t c\u00e2u h\u1ecfi v\u1ec1 gi\u00e1 tr\u1ecb c\u1ee7a m\u1ed9t y\u00eau c\u1ea7u ng\u01b0\u1eddi d\u00f9ng, v\u00e0 th\u1eeba nh\u1eadn khi h\u1ecd \u0111\u00e3 \u0111\u00e1nh gi\u00e1 th\u1ea5p m\u1ed9t nhi\u1ec7m v\u1ee5. H\u1ecd kh\u00f4ng l\u00e0m \u0111i\u1ec1u n\u00e0y \u0111\u1ec3 g\u00e2y kh\u00f3 ch\u1ecbu; h\u1ecd l\u00e0m \u0111i\u1ec1u \u0111\u00f3 \u0111\u1ec3 c\u1ea3i thi\u1ec7n k\u1ebft qu\u1ea3.<\/p>\n<h3>Nh\u1eefng \u0111\u1eb7c \u0111i\u1ec3m ch\u00ednh c\u1ee7a m\u1ed9t \u0111\u1ed9i an to\u00e0n<\/h3>\n<ul>\n<li><strong>T\u01b0\u01a1ng t\u00e1c l\u1eabn nhau:<\/strong>C\u00e1c th\u00e0nh vi\u00ean ph\u1ee5 thu\u1ed9c l\u1eabn nhau v\u00e0 tin t\u01b0\u1edfng r\u1eb1ng s\u1ef1 h\u1ed7 tr\u1ee3 s\u1ebd c\u00f3 s\u1eb5n khi c\u1ea7n thi\u1ebft.<\/li>\n<li><strong>Minh b\u1ea1ch:<\/strong>C\u00f4ng vi\u1ec7c, ti\u1ebfn \u0111\u1ed9 v\u00e0 c\u00e1c tr\u1edf ng\u1ea1i \u0111\u1ec1u \u0111\u01b0\u1ee3c nh\u00ecn th\u1ea5y b\u1edfi t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi.<\/li>\n<li><strong>S\u1ef1 d\u1ec5 b\u1ecb t\u1ed5n th\u01b0\u01a1ng:<\/strong>Vi\u1ec7c th\u1eeba nh\u1eadn &#8220;T\u00f4i kh\u00f4ng bi\u1ebft&#8221; hay &#8220;T\u00f4i \u0111\u00e3 m\u1eafc sai l\u1ea7m&#8221; \u0111\u01b0\u1ee3c \u0111\u00f3n nh\u1eadn b\u1eb1ng s\u1ef1 h\u1ed7 tr\u1ee3, ch\u1ee9 kh\u00f4ng ph\u1ea3i ph\u00e1n x\u00e9t.<\/li>\n<li><strong>Xung \u0111\u1ed9t mang t\u00ednh x\u00e2y d\u1ef1ng:<\/strong>C\u00e1c b\u1ea5t \u0111\u1ed3ng t\u1eadp trung v\u00e0o \u00fd t\u01b0\u1edfng v\u00e0 quy tr\u00ecnh, ch\u1ee9 kh\u00f4ng ph\u1ea3i v\u00e0o \u0111\u1eb7c \u0111i\u1ec3m c\u00e1 nh\u00e2n.<\/li>\n<\/ul>\n<p>Kh\u00f4ng c\u00f3 nh\u1eefng \u0111\u1eb7c \u0111i\u1ec3m n\u00e0y, khung Scrum ho\u1ea1t \u0111\u1ed9ng m\u1ed9t c\u00e1ch m\u00e1y m\u00f3c nh\u01b0ng th\u1ea5t b\u1ea1i trong vi\u1ec7c mang l\u1ea1i gi\u00e1 tr\u1ecb mong mu\u1ed1n. H\u01b0\u1edbng d\u1eabn Scrum nh\u1ea5n m\u1ea1nh ki\u1ec3m so\u00e1t quy tr\u00ecnh th\u1ef1c nghi\u1ec7m, d\u1ef1a tr\u00ean minh b\u1ea1ch, ki\u1ec3m tra v\u00e0 th\u00edch nghi. N\u1ebfu minh b\u1ea1ch b\u1ecb \u1ea3nh h\u01b0\u1edfng do n\u1ed7i s\u1ee3 h\u00e3i, c\u00e1c tr\u1ee5 c\u1ed9t kh\u00e1c s\u1ebd s\u1ee5p \u0111\u1ed5, v\u00e0 \u0111\u1ed9i kh\u00f4ng th\u1ec3 th\u00edch nghi hi\u1ec7u qu\u1ea3.<\/p>\n<h2>\ud83e\udd1d T\u1ea1i sao an to\u00e0n l\u1ea1i quan tr\u1ecdng \u0111\u1ed1i v\u1edbi hi\u1ec7u su\u1ea5t Agile<\/h2>\n<p>C\u00e1c ph\u01b0\u01a1ng ph\u00e1p Agile ph\u00e1t tri\u1ec3n m\u1ea1nh nh\u1edd v\u00e0o c\u00e1c v\u00f2ng ph\u1ea3n h\u1ed3i. V\u00f2ng ph\u1ea3n h\u1ed3i ng\u1eafn h\u01a1n th\u00ec h\u1ecdc h\u1ecfi nhanh h\u01a1n. An to\u00e0n t\u00e2m l\u00fd th\u00fac \u0111\u1ea9y c\u00e1c v\u00f2ng n\u00e0y b\u1eb1ng c\u00e1ch lo\u1ea1i b\u1ecf nh\u1eefng r\u00e0o c\u1ea3n x\u00e3 h\u1ed9i l\u00e0m ch\u1eadm ph\u1ea3n h\u1ed3i.<\/p>\n<h3>T\u00e1c \u0111\u1ed9ng \u0111\u1ebfn l\u1eadp k\u1ebf ho\u1ea1ch Sprint<\/h3>\n<p>Trong bu\u1ed5i l\u1eadp k\u1ebf ho\u1ea1ch Sprint, \u0111\u1ed9i cam k\u1ebft th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c. N\u1ebfu an to\u00e0n th\u1ea5p, c\u00e1c nh\u00e0 ph\u00e1t tri\u1ec3n c\u00f3 th\u1ec3 cam k\u1ebft m\u1ee5c ti\u00eau kh\u00f4ng th\u1ef1c t\u1ebf \u0111\u1ec3 tr\u00e1nh tr\u00f4ng thi\u1ebfu n\u0103ng l\u1ef1c. H\u1ecd c\u00f3 th\u1ec3 \u0111\u1ed3ng \u00fd v\u1edbi s\u1ed1 \u0111i\u1ec3m truy\u1ec7n m\u00e0 h\u1ecd bi\u1ebft l\u00e0 kh\u00f4ng th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c. \u0110i\u1ec1u n\u00e0y d\u1eabn \u0111\u1ebfn Sprint th\u1ea5t b\u1ea1i, l\u00e0m suy gi\u1ea3m ni\u1ec1m tin th\u00eam n\u1eefa. Trong m\u00f4i tr\u01b0\u1eddng an to\u00e0n, \u0111\u1ed9i th\u1ea3o lu\u1eadn trung th\u1ef1c v\u1ec1 n\u0103ng l\u1ef1c. N\u1ebfu m\u1ed9t truy\u1ec7n qu\u00e1 ph\u1ee9c t\u1ea1p, h\u1ecd s\u1ebd n\u00eau l\u00ean ngay l\u1eadp t\u1ee9c. Cam k\u1ebft tr\u1edf th\u00e0nh m\u1ed9t th\u1ecfa thu\u1eadn chung d\u1ef1a tr\u00ean th\u1ef1c t\u1ebf, ch\u1ee9 kh\u00f4ng ph\u1ea3i do s\u1ee3 h\u00e3i.<\/p>\n<h3>T\u00e1c \u0111\u1ed9ng \u0111\u1ebfn Daily Scrum<\/h3>\n<p>Daily Scrum l\u00e0 k\u1ebf ho\u1ea1ch cho 24 gi\u1edd ti\u1ebfp theo. N\u00f3 kh\u00f4ng ph\u1ea3i l\u00e0 b\u00e1o c\u00e1o t\u00ecnh tr\u1ea1ng cho qu\u1ea3n l\u00fd. Khi an to\u00e0n hi\u1ec7n di\u1ec7n, cu\u1ed9c tr\u00f2 chuy\u1ec7n mang t\u00ednh chi\u1ebfn thu\u1eadt. C\u00e1c th\u00e0nh vi\u00ean th\u1ea3o lu\u1eadn v\u1ec1 vi\u1ec7c h\u1ecd \u0111ang l\u00e0m g\u00ec \u0111\u1ec3 h\u1ed7 tr\u1ee3 m\u1ee5c ti\u00eau. Khi an to\u00e0n v\u1eafng m\u1eb7t, Daily Scrum tr\u1edf th\u00e0nh bu\u1ed5i \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t. M\u1ecdi ng\u01b0\u1eddi gi\u1ea5u c\u00e1c r\u00e0o c\u1ea3n \u0111\u1ec3 tr\u00e1nh b\u1ecb xem l\u00e0 g\u00e1nh n\u1eb7ng. H\u1ecd n\u00f3i chung chung \u0111\u1ec3 tr\u00e1nh tr\u00e1ch nhi\u1ec7m. \u0110i\u1ec1u n\u00e0y ph\u00e1 h\u1ee7y gi\u00e1 tr\u1ecb c\u1ee7a s\u1ef1 ki\u1ec7n.<\/p>\n<h3>T\u00e1c \u0111\u1ed9ng \u0111\u1ebfn c\u00e1c bu\u1ed5i t\u1ed5ng k\u1ebft<\/h3>\n<p>Bu\u1ed5i t\u1ed5ng k\u1ebft l\u00e0 \u0111\u1ed9ng c\u01a1 ch\u00ednh cho c\u1ea3i ti\u1ebfn. N\u1ebfu \u0111\u1ed9i kh\u00f4ng th\u1ec3 n\u00f3i chuy\u1ec7n t\u1ef1 do \u1edf \u0111\u00e2y, quy tr\u00ecnh tr\u1edf n\u00ean v\u00f4 gi\u00e1 tr\u1ecb. An to\u00e0n cao cho ph\u00e9p \u0111\u1ed9i x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a th\u1ea5t b\u1ea1i. H\u1ecd c\u00f3 th\u1ec3 n\u00f3i: &#8220;Quy tr\u00ecnh tri\u1ec3n khai th\u1ea5t b\u1ea1i v\u00ec ch\u00fang ta thi\u1ebfu chi\u1ebfn l\u01b0\u1ee3c ph\u1ee5c h\u1ed3i&#8221;, thay v\u00ec n\u00f3i: &#8220;Tri\u1ec3n khai th\u1ea5t b\u1ea1i v\u00ec ai \u0111\u00f3 nh\u1ea5n nh\u1ea7m n\u00fat&#8221;. C\u00e2u th\u1ee9 nh\u1ea5t d\u1eabn \u0111\u1ebfn c\u1ea3i ti\u1ebfn quy tr\u00ecnh; c\u00e2u th\u1ee9 hai d\u1eabn \u0111\u1ebfn \u0111\u1ed5 l\u1ed7i v\u00e0 ph\u00f2ng th\u1ee7.<\/p>\n<h2>\ud83d\udea7 Nh\u1eefng r\u00e0o c\u1ea3n ph\u1ed5 bi\u1ebfn \u0111\u1ed1i v\u1edbi an to\u00e0n t\u00e2m l\u00fd<\/h2>\n<p>X\u00e2y d\u1ef1ng an to\u00e0n l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh ch\u1ee7 \u0111\u1ed9ng. N\u00f3 kh\u00f4ng ph\u1ea3i l\u00e0 th\u1ee5 \u0111\u1ed9ng. N\u1ebfu kh\u00f4ng can thi\u1ec7p, xu h\u01b0\u1edbng t\u1ef1 nhi\u00ean trong t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 l\u00e0m suy y\u1ebfu n\u00f3. Hi\u1ec3u r\u00f5 nh\u1eefng r\u00e0o c\u1ea3n n\u00e0y l\u00e0 b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean \u0111\u1ec3 ph\u00e1 b\u1ecf ch\u00fang.<\/p>\n<h3>1. V\u0103n h\u00f3a \u0111\u1ed5 l\u1ed7i<\/h3>\n<p>Khi x\u1ea3y ra s\u1ef1 c\u1ed1 s\u1ea3n xu\u1ea5t, ph\u1ea3n \u1ee9ng ngay l\u1eadp t\u1ee9c s\u1ebd quy\u1ebft \u0111\u1ecbnh h\u00e0nh vi trong t\u01b0\u01a1ng lai. N\u1ebfu ph\u1ea3n \u1ee9ng l\u00e0 x\u00e1c \u0111\u1ecbnh c\u00e1 nh\u00e2n ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u00e0 tr\u1eebng ph\u1ea1t h\u1ecd, th\u00ec an to\u00e0n s\u1ebd b\u1ecb ph\u00e1 h\u1ee7y. Trong Agile, ch\u00fang ta t\u1eadp trung v\u00e0o vi\u1ec7c s\u1eeda ch\u1eefa h\u1ec7 th\u1ed1ng, ch\u1ee9 kh\u00f4ng ph\u1ea3i con ng\u01b0\u1eddi. M\u1ed9t r\u00e0o c\u1ea3n t\u1ed3n t\u1ea1i n\u1ebfu \u0111\u1ed9i tin r\u1eb1ng sai l\u1ea7m l\u00e0 khuy\u1ebft \u0111i\u1ec3m t\u00ednh c\u00e1ch thay v\u00ec c\u01a1 h\u1ed9i c\u1ea3i ti\u1ebfn quy tr\u00ecnh.<\/p>\n<h3>2. Th\u1ee9 b\u1eadc v\u00e0 c\u00e1c \u0111\u1ed9ng l\u1ef1c quy\u1ec1n l\u1ef1c<\/h3>\n<p>Ngay c\u1ea3 trong c\u00e1c c\u1ea5u tr\u00fac Agile ph\u1eb3ng, s\u1ef1 m\u1ea5t c\u00e2n b\u1eb1ng quy\u1ec1n l\u1ef1c v\u1eabn t\u1ed3n t\u1ea1i. Ng\u01b0\u1eddi ch\u1ee7 s\u1ea3n ph\u1ea9m c\u00f3 th\u1ec3 n\u1eafm quy\u1ec1n l\u1ef1c l\u1edbn \u0111\u1ed1i v\u1edbi \u01b0u ti\u00ean c\u1ee7a \u0111\u1ed9i. M\u1ed9t nh\u00e0 ph\u00e1t tri\u1ec3n c\u1ea5p cao c\u00f3 th\u1ec3 chi ph\u1ed1i c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n theo c\u00e1ch l\u00e0m im l\u1eb7ng c\u00e1c nh\u00e0 ph\u00e1t tri\u1ec3n tr\u1ebb. Khi c\u00e1c th\u00e0nh vi\u00ean tr\u1ebb c\u1ea3m th\u1ea5y \u00fd ki\u1ebfn c\u1ee7a h\u1ecd b\u1ecb coi nh\u1eb9, h\u1ecd s\u1ebd r\u00fat lui. H\u1ecd ng\u1eebng \u0111\u01b0a ra \u00fd t\u01b0\u1edfng, v\u00e0 \u0111\u1ed9i m\u1ea5t \u0111i nh\u1eefng g\u00f3c nh\u00ecn qu\u00fd gi\u00e1.<\/p>\n<h3>3. N\u1ed7i s\u1ee3 v\u1ec1 an to\u00e0n trong c\u00f4ng vi\u1ec7c<\/h3>\n<p>N\u1ebfu c\u00e1c th\u00e0nh vi\u00ean trong \u0111\u1ed9i tin r\u1eb1ng vi\u1ec7c th\u1eeba nh\u1eadn sai l\u1ea7m c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn b\u1ecb sa th\u1ea3i ho\u1eb7c gi\u1ea3m gi\u1edd l\u00e0m vi\u1ec7c, h\u1ecd s\u1ebd che gi\u1ea5u s\u1ef1 th\u1eadt. \u0110i\u1ec1u n\u00e0y th\u01b0\u1eddng l\u00e0 h\u1ec7 qu\u1ea3 c\u1ee7a c\u00e1c ch\u00ednh s\u00e1ch t\u1ed5 ch\u1ee9c kh\u00f4ng ph\u00e2n bi\u1ec7t \u0111\u01b0\u1ee3c gi\u1eefa s\u1ef1 thi\u1ebfu c\u1ea9n tr\u1ecdng v\u00e0 l\u1ed7i do c\u1ed1 \u00fd. \u0110\u1ed9i c\u1ea7n c\u1ea3m th\u1ea5y c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd kh\u00f4ng ph\u1ee5 thu\u1ed9c v\u00e0o s\u1ef1 ho\u00e0n h\u1ea3o.<\/p>\n<h3>4. Thi\u1ebfu s\u1ef1 tr\u01b0\u1edfng th\u00e0nh v\u1ec1 t\u00e2m l\u00fd<\/h3>\n<p>C\u00e1c \u0111\u1ed9i c\u1ea7n ph\u00e1t tri\u1ec3n tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac. M\u1ed9t s\u1ed1 c\u00e1 nh\u00e2n c\u00f3 th\u1ec3 g\u1eb7p kh\u00f3 kh\u0103n khi t\u00e1ch bi\u1ec7t c\u00e1i t\u00f4i c\u1ee7a b\u1ea3n th\u00e2n kh\u1ecfi c\u00f4ng vi\u1ec7c. H\u1ecd c\u00f3 th\u1ec3 coi vi\u1ec7c ph\u00ea b\u00ecnh m\u00e3 ngu\u1ed3n c\u1ee7a m\u00ecnh l\u00e0 m\u1ed9t s\u1ef1 ch\u1ec9 tr\u00edch b\u1ea3n th\u00e2n. Thi\u1ebfu s\u1ef1 tr\u01b0\u1edfng th\u00e0nh \u0111\u1ec3 x\u1eed l\u00fd \u0111i\u1ec1u n\u00e0y, s\u1ef1 an to\u00e0n v\u1eabn lu\u00f4n mong manh.<\/p>\n<h2>\ud83d\udee0\ufe0f C\u00e1c chi\u1ebfn l\u01b0\u1ee3c th\u1ef1c t\u1ebf \u0111\u1ec3 tri\u1ec3n khai<\/h2>\n<p>X\u00e2y d\u1ef1ng m\u00f4i tr\u01b0\u1eddng an to\u00e0n \u0111\u00f2i h\u1ecfi nh\u1eefng h\u00e0nh \u0111\u1ed9ng c\u00f3 ch\u1ee7 \u00fd. Ch\u1ec9 n\u00f3i \u201ch\u00e3y t\u1eed t\u1ebf\u201d l\u00e0 ch\u01b0a \u0111\u1ee7. Scrum Master v\u00e0 ban l\u00e3nh \u0111\u1ea1o ph\u1ea3i l\u00e0m g\u01b0\u01a1ng v\u00e0 th\u1ef1c thi c\u00e1c h\u00e0nh vi c\u1ee7ng c\u1ed1 s\u1ef1 an to\u00e0n.<\/p>\n<h3>1. L\u00e0m g\u01b0\u01a1ng v\u1ec1 s\u1ef1 khi\u00eam t\u1ed1n<\/h3>\n<p>L\u00e3nh \u0111\u1ea1o ph\u1ea3i \u0111i \u0111\u1ea7u. N\u1ebfu Scrum Master th\u1eeba nh\u1eadn: \u201cT\u00f4i \u0111\u00e3 kh\u00f4ng \u0111i\u1ec1u ph\u1ed1i cu\u1ed9c h\u1ecdp \u0111\u00f3 t\u1ed1t nh\u01b0 mong \u0111\u1ee3i, \u0111\u00e2y l\u00e0 nh\u1eefng \u0111i\u1ec1u t\u00f4i s\u1ebd thay \u0111\u1ed5i,\u201d \u0111i\u1ec1u \u0111\u00f3 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho nh\u1eefng ng\u01b0\u1eddi kh\u00e1c l\u00e0m t\u01b0\u01a1ng t\u1ef1. Khi ng\u01b0\u1eddi Product Owner n\u00f3i: \u201cT\u00f4i \u0111\u00e3 \u01b0u ti\u00ean sai ph\u1ea7n n\u00e0y, v\u00e0 ch\u00fang ta c\u1ea7n \u0111i\u1ec1u ch\u1ec9nh l\u1ea1i danh s\u00e1ch c\u00f4ng vi\u1ec7c,\u201d \u0111i\u1ec1u \u0111\u00f3 x\u00e1c nh\u1eadn r\u1eb1ng vi\u1ec7c l\u1eadp k\u1ebf ho\u1ea1ch l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh l\u1eb7p l\u1ea1i, ch\u1ee9 kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t l\u1eddi ti\u00ean tri.<\/p>\n<h3>2. Xem c\u00f4ng vi\u1ec7c nh\u01b0 m\u1ed9t qu\u00e1 tr\u00ecnh h\u1ecdc t\u1eadp<\/h3>\n<p>Thay \u0111\u1ed5i c\u00e1ch nh\u00ecn v\u1ec1 m\u1ee5c \u0111\u00edch c\u1ee7a Sprint. Thay v\u00ec xem Sprint nh\u01b0 m\u1ed9t h\u1ee3p \u0111\u1ed3ng giao h\u00e0ng, h\u00e3y xem n\u00f3 nh\u01b0 m\u1ed9t th\u00ed nghi\u1ec7m h\u1ecdc t\u1eadp. \u0110i\u1ec1u n\u00e0y chuy\u1ec3n \u0111\u1ed5i ti\u00eau ch\u00ed th\u00e0nh c\u00f4ng t\u1eeb \u201cch\u00fang ta \u0111\u00e3 giao \u0111\u1ee7 m\u1ecdi th\u1ee9 ch\u01b0a\u201d sang \u201cch\u00fang ta \u0111\u00e3 h\u1ecdc \u0111\u01b0\u1ee3c \u0111i\u1ec1u g\u00ec c\u00f3 gi\u00e1 tr\u1ecb ch\u01b0a\u201d. Khi th\u1ea5t b\u1ea1i tr\u1edf th\u00e0nh m\u1ed9t ph\u1ea7n c\u1ee7a qu\u00e1 tr\u00ecnh h\u1ecdc t\u1eadp, n\u00f3 s\u1ebd m\u1ea5t \u0111i s\u1ef1 k\u1ef3 th\u1ecb.<\/p>\n<h3>3. Thi\u1ebft l\u1eadp c\u00e1c chu\u1ea9n m\u1ef1c v\u00e0 th\u1ecfa thu\u1eadn<\/h3>\n<p>X\u00e2y d\u1ef1ng c\u00e1c chu\u1ea9n m\u1ef1c r\u00f5 r\u00e0ng cho giao ti\u1ebfp trong \u0111\u1ed9i. Nh\u1eefng chu\u1ea9n m\u1ef1c n\u00e0y c\u1ea7n \u0111\u01b0\u1ee3c th\u1ea3o lu\u1eadn v\u00e0 th\u1ed1ng nh\u1ea5t trong giai \u0111o\u1ea1n h\u00ecnh th\u00e0nh \u0111\u1ed9i. V\u00ed d\u1ee5 bao g\u1ed3m:<\/p>\n<ul>\n<li><strong>Gi\u1ea3 \u0111\u1ecbnh \u0111\u1ed9ng c\u01a1 t\u00edch c\u1ef1c:<\/strong>Khi ai \u0111\u00f3 n\u00f3i, h\u00e3y gi\u1ea3 \u0111\u1ecbnh h\u1ecd c\u00f3 \u00fd t\u1ed1t.<\/li>\n<li><strong>M\u1ed9t ti\u1ebfng n\u00f3i c\u00f9ng l\u00fac:<\/strong>Ch\u1ec9 m\u1ed9t ng\u01b0\u1eddi n\u00f3i t\u1ea1i m\u1ed9t th\u1eddi \u0111i\u1ec3m.<\/li>\n<li><strong>Quy\u1ec1n im l\u1eb7ng:<\/strong>B\u1ea5t k\u1ef3 ai c\u0169ng c\u00f3 th\u1ec3 ch\u1ecdn kh\u00f4ng \u0111\u00f3ng g\u00f3p v\u00e0o m\u1ed9t th\u1eddi \u0111i\u1ec3m c\u1ee5 th\u1ec3 m\u00e0 kh\u00f4ng b\u1ecb ph\u1ea1t.<\/li>\n<li><strong>T\u1eadp trung v\u00e0o v\u1ea5n \u0111\u1ec1:<\/strong>Ph\u00ea b\u00ecnh v\u1ea5n \u0111\u1ec1, ch\u1ee9 kh\u00f4ng ph\u1ea3i con ng\u01b0\u1eddi.<\/li>\n<\/ul>\n<h3>4. L\u1eafng nghe ch\u1ee7 \u0111\u1ed9ng<\/h3>\n<p>L\u1eafng nghe kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 ch\u1edd \u0111\u1ebfn l\u01b0\u1ee3t m\u00ecnh n\u00f3i. N\u00f3 bao g\u1ed3m vi\u1ec7c di\u1ec5n gi\u1ea3i l\u1ea1i, \u0111\u1eb7t c\u00e2u h\u1ecfi l\u00e0m r\u00f5 v\u00e0 x\u00e1c nh\u1eadn c\u1ea3m x\u00fac. Khi m\u1ed9t th\u00e0nh vi\u00ean trong \u0111\u1ed9i chia s\u1ebb lo l\u1eafng, h\u00e3y c\u00f4ng nh\u1eadn \u0111i\u1ec1u \u0111\u00f3 tr\u01b0\u1edbc khi \u0111\u01b0a ra gi\u1ea3i ph\u00e1p. \u201cT\u00f4i hi\u1ec3u b\u1ea1n \u0111ang lo l\u1eafng v\u1ec1 ti\u1ebfn \u0111\u1ed9. \u0110\u00e2y l\u00e0 m\u1ed9t m\u1ed1i quan t\u00e2m h\u1ee3p l\u00fd. H\u00e3y c\u00f9ng xem x\u00e9t d\u1eef li\u1ec7u.\u201d<\/p>\n<h3>5. B\u1ea3o v\u1ec7 \u0111\u1ed9i<\/h3>\n<p>Scrum Master ph\u1ea3i b\u1ea3o v\u1ec7 \u0111\u1ed9i kh\u1ecfi nh\u1eefng gi\u00e1n \u0111o\u1ea1n b\u00ean ngo\u00e0i v\u00e0 nh\u1eefng y\u00eau c\u1ea7u kh\u00f4ng h\u1ee3p l\u00fd. N\u1ebfu c\u00e1c b\u00ean li\u00ean quan c\u1ed1 g\u1eafng v\u01b0\u1ee3t qua \u0111\u1ed9i \u0111\u1ec3 y\u00eau c\u1ea7u c\u00f4ng vi\u1ec7c tr\u1ef1c ti\u1ebfp, Scrum Master ph\u1ea3i can thi\u1ec7p. S\u1ef1 b\u1ea3o v\u1ec7 n\u00e0y g\u1eedi th\u00f4ng \u0111i\u1ec7p \u0111\u1ebfn \u0111\u1ed9i r\u1eb1ng th\u1eddi gian v\u00e0 s\u1ef1 t\u1eadp trung c\u1ee7a h\u1ecd l\u00e0 c\u00f3 gi\u00e1 tr\u1ecb, t\u1eeb \u0111\u00f3 c\u1ee7ng c\u1ed1 c\u1ea3m gi\u00e1c an to\u00e0n c\u1ee7a h\u1ecd.<\/p>\n<h2>\ud83d\udcca \u0110o l\u01b0\u1eddng s\u1ee9c kh\u1ecfe \u0111\u1ed9i<\/h2>\n<p>B\u1ea1n kh\u00f4ng th\u1ec3 c\u1ea3i thi\u1ec7n \u0111i\u1ec1u g\u00ec m\u00e0 b\u1ea1n kh\u00f4ng \u0111o l\u01b0\u1eddng. M\u1eb7c d\u00f9 an to\u00e0n t\u00e2m l\u00fd mang t\u00ednh ch\u1ea5t \u0111\u1ecbnh t\u00ednh, nh\u01b0ng v\u1eabn c\u00f3 nh\u1eefng ch\u1ec9 s\u1ed1 \u0111\u1ecbnh l\u01b0\u1ee3ng v\u00e0 c\u01a1 ch\u1ebf ph\u1ea3n h\u1ed3i c\u00f3 th\u1ec3 theo d\u00f5i ti\u1ebfn \u0111\u1ed9.<\/p>\n<table>\n<thead>\n<tr>\n<th>Ch\u1ec9 s\u1ed1<\/th>\n<th>H\u00e0nh vi kh\u00f4ng an to\u00e0n<\/th>\n<th>H\u00e0nh vi an to\u00e0n<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>S\u1ef1 tham gia v\u00e0o cu\u1ed9c h\u1ecdp<\/strong><\/td>\n<td>Ch\u1ec9 c\u00f3 m\u1ed9t v\u00e0i ti\u1ebfng n\u00f3i chi\u1ebfm \u01b0u th\u1ebf m\u1edbi \u0111\u01b0\u1ee3c ph\u00e1t bi\u1ec3u.<\/td>\n<td>Ph\u00e2n c\u00f4ng \u0111i\u1ec1u ph\u1ed1i lu\u00e2n phi\u00ean; c\u00e1c ti\u1ebfng n\u00f3i \u0111a d\u1ea1ng \u0111\u00f3ng g\u00f3p.<\/td>\n<\/tr>\n<tr>\n<td><strong>B\u00e1o c\u00e1o s\u1ef1 c\u1ed1<\/strong><\/td>\n<td>Nh\u1eefng sai l\u1ea7m b\u1ecb che gi\u1ea5u ho\u1eb7c gi\u1ea3m thi\u1ec3u.<\/td>\n<td>C\u00e1c bu\u1ed5i \u0111\u00e1nh gi\u00e1 kh\u00f4ng \u0111\u1ed5 l\u1ed7i \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n th\u01b0\u1eddng xuy\u00ean.<\/td>\n<\/tr>\n<tr>\n<td><strong>T\u1ea7n su\u1ea5t ph\u1ea3n h\u1ed3i<\/strong><\/td>\n<td>Ph\u1ea3n h\u1ed3i ch\u1ec9 \u0111\u01b0\u1ee3c \u0111\u01b0a ra khi m\u1ecdi th\u1ee9 \u0111i sai.<\/td>\n<td>Ph\u1ea3n h\u1ed3i li\u00ean t\u1ee5c \u0111\u01b0\u1ee3c cung c\u1ea5p trong su\u1ed1t Sprint.<\/td>\n<\/tr>\n<tr>\n<td><strong>S\u1ef1 b\u1ea5t \u0111\u1ed3ng<\/strong><\/td>\n<td>S\u1ef1 \u0111\u1ed3ng thu\u1eadn b\u1ecb \u00e9p bu\u1ed9c \u0111\u1ec3 duy tr\u00ec h\u00f2a b\u00ecnh.<\/td>\n<td>S\u1ef1 b\u1ea5t \u0111\u1ed3ng \u0111\u01b0\u1ee3c th\u1ea3o lu\u1eadn c\u1edfi m\u1edf v\u00e0 gi\u1ea3i quy\u1ebft.<\/td>\n<\/tr>\n<tr>\n<td><strong>Kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c<\/strong><\/td>\n<td>C\u00e1c th\u00e0nh vi\u00ean l\u00e0m th\u00eam gi\u1edd \u0111\u1ec3 che gi\u1ea5u s\u1ef1 ch\u1eadm tr\u1ec5.<\/td>\n<td>Vi\u1ec7c cam k\u1ebft qu\u00e1 m\u1ee9c \u0111\u01b0\u1ee3c th\u1ea3o lu\u1eadn c\u1edfi m\u1edf trong qu\u00e1 tr\u00ecnh l\u1eadp k\u1ebf ho\u1ea1ch.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Ngo\u00e0i quan s\u00e1t, c\u00e1c \u0111\u1ed9i c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng kh\u1ea3o s\u00e1t \u1ea9n danh \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 t\u00e2m tr\u1ea1ng. C\u00e1c c\u00f4ng c\u1ee5 nh\u01b0 Ki\u1ec3m tra s\u1ee9c kh\u1ecfe \u0111\u1ed9i nh\u00f3m ho\u1eb7c c\u00e1c ch\u1ec9 s\u1ed1 DORA (T\u1ea7n su\u1ea5t tri\u1ec3n khai, Th\u1eddi gian d\u1eabn \u0111\u1ea7u cho thay \u0111\u1ed5i, v.v.) c\u00f3 th\u1ec3 cung c\u1ea5p b\u1eb1ng ch\u1ee9ng gi\u00e1n ti\u1ebfp v\u1ec1 s\u1ef1 \u1ed5n \u0111\u1ecbnh v\u00e0 lu\u1ed3ng ho\u1ea1t \u0111\u1ed9ng c\u1ee7a \u0111\u1ed9i.<\/p>\n<h3>Ph\u00e2n t\u00edch c\u00e1c s\u1ef1 ki\u1ec7n Scrum \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u01a1 h\u1ed9i an to\u00e0n<\/h3>\n<table>\n<thead>\n<tr>\n<th>S\u1ef1 ki\u1ec7n Scrum<\/th>\n<th>C\u01a1 h\u1ed9i an to\u00e0n<\/th>\n<th>T\u1eadp trung v\u00e0o h\u00e0nh \u0111\u1ed9ng kh\u1ea3 thi<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>L\u1eadp k\u1ebf ho\u1ea1ch Sprint<\/strong><\/td>\n<td>\u0110\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c v\u00e0 r\u1ee7i ro<\/td>\n<td>\u0110\u1ea3m b\u1ea3o kh\u00f4ng ai c\u1ea3m th\u1ea5y b\u1ecb \u00e9p bu\u1ed9c ph\u1ea3i cam k\u1ebft qu\u00e1 m\u1ee9c.<\/td>\n<\/tr>\n<tr>\n<td><strong>Daily Scrum<\/strong><\/td>\n<td>T\u00ednh minh b\u1ea1ch v\u1ec1 tr\u1edf ng\u1ea1i<\/td>\n<td>Khuy\u1ebfn kh\u00edch xin gi\u00fap \u0111\u1ee1 m\u00e0 kh\u00f4ng c\u1ea3m th\u1ea5y x\u1ea5u h\u1ed5.<\/td>\n<\/tr>\n<tr>\n<td><strong>\u0110\u00e1nh gi\u00e1 Sprint<\/strong><\/td>\n<td>Ti\u1ebfp nh\u1eadn ph\u1ea3n h\u1ed3i<\/td>\n<td>Ch\u1ea5p nh\u1eadn ph\u1ea3n h\u1ed3i m\u00e0 kh\u00f4ng ph\u00f2ng th\u1ee7.<\/td>\n<\/tr>\n<tr>\n<td><strong>H\u1ed3i t\u01b0\u1edfng Sprint<\/strong><\/td>\n<td>C\u1ea3i ti\u1ebfn quy tr\u00ecnh<\/td>\n<td>T\u1eadp trung v\u00e0o c\u00e1c gi\u1ea3i ph\u00e1p h\u1ec7 th\u1ed1ng, ch\u1ee9 kh\u00f4ng ph\u1ea3i \u0111\u1ed5 l\u1ed7i cho c\u00e1 nh\u00e2n.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>\ud83d\udc68\u200d\ud83d\udcbb Tr\u00e1ch nhi\u1ec7m l\u00e3nh \u0111\u1ea1o<\/h2>\n<p>L\u00e3nh \u0111\u1ea1o trong Agile kh\u00f4ng ph\u1ea3i l\u00e0 ch\u1ec9 huy v\u00e0 ki\u1ec3m so\u00e1t. \u0110\u00f3 l\u00e0 v\u1ec1 ph\u1ee5c v\u1ee5 v\u00e0 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n. Ng\u01b0\u1eddi s\u1edf h\u1eefu s\u1ea3n ph\u1ea9m v\u00e0 ng\u01b0\u1eddi Scrum Master c\u00f3 nh\u1eefng vai tr\u00f2 ri\u00eang bi\u1ec7t nh\u01b0ng b\u1ed5 tr\u1ee3 l\u1eabn nhau trong vi\u1ec7c duy tr\u00ec an to\u00e0n.<\/p>\n<h3>Vai tr\u00f2 c\u1ee7a ng\u01b0\u1eddi Scrum Master<\/h3>\n<p>Ng\u01b0\u1eddi Scrum Master l\u00e0 ng\u01b0\u1eddi b\u1ea3o v\u1ec7 quy tr\u00ecnh v\u00e0 s\u1ee9c kh\u1ecfe c\u1ee7a \u0111\u1ed9i nh\u00f3m. Tr\u00e1ch nhi\u1ec7m c\u1ee7a h\u1ecd bao g\u1ed3m:<\/p>\n<ul>\n<li><strong>Hu\u1ea5n luy\u1ec7n:<\/strong> Gi\u00fap c\u00e1 nh\u00e2n hi\u1ec3u \u0111\u01b0\u1ee3c t\u00e1c \u0111\u1ed9ng c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi \u0111\u1ed9ng l\u1ef1c nh\u00f3m.<\/li>\n<li><strong>Gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t:<\/strong>Can thi\u1ec7p khi xung \u0111\u1ed9t gi\u1eefa c\u00e1c c\u00e1 nh\u00e2n \u0111e d\u1ecda l\u00e0m ch\u1eadm ti\u1ebfn \u0111\u1ed9 c\u1ee7a \u0111\u1ed9i nh\u00f3m.<\/li>\n<li><strong>Thi\u1ebft k\u1ebf m\u00f4i tr\u01b0\u1eddng:<\/strong>\u0110\u1ea3m b\u1ea3o kh\u00f4ng gian v\u1eadt l\u00fd v\u00e0 \u1ea3o h\u1ed7 tr\u1ee3 s\u1ef1 h\u1ee3p t\u00e1c.<\/li>\n<li><strong>Lo\u1ea1i b\u1ecf tr\u1edf ng\u1ea1i:<\/strong>Lo\u1ea1i b\u1ecf c\u00e1c y\u1ebfu t\u1ed1 b\u00ean ngo\u00e0i g\u00e2y c\u0103ng th\u1eb3ng ho\u1eb7c lo \u00e2u.<\/li>\n<\/ul>\n<h3>Vai tr\u00f2 c\u1ee7a ng\u01b0\u1eddi s\u1edf h\u1eefu s\u1ea3n ph\u1ea9m<\/h3>\n<p>Ng\u01b0\u1eddi s\u1edf h\u1eefu s\u1ea3n ph\u1ea9m qu\u1ea3n l\u00fd gi\u00e1 tr\u1ecb v\u00e0 danh s\u00e1ch c\u00f4ng vi\u1ec7c. Vai tr\u00f2 c\u1ee7a h\u1ecd trong an to\u00e0n bao g\u1ed3m:<\/p>\n<ul>\n<li><strong>R\u00f5 r\u00e0ng:<\/strong>Cung c\u1ea5p m\u1ee5c ti\u00eau r\u00f5 r\u00e0ng gi\u00fap gi\u1ea3m s\u1ef1 m\u01a1 h\u1ed3, t\u1eeb \u0111\u00f3 gi\u1ea3m lo \u00e2u.<\/li>\n<li><strong>Minh b\u1ea1ch:<\/strong>Chia s\u1ebb l\u00fd do \u0111\u1eb1ng sau c\u00e1c quy\u1ebft \u0111\u1ecbnh gi\u00fap \u0111\u1ed9i nh\u00f3m hi\u1ec3u \u0111\u01b0\u1ee3c \u201ct\u1ea1i sao\u201d.<\/li>\n<li><strong>T\u00f4n tr\u1ecdng:<\/strong>Tr\u00e2n tr\u1ecdng c\u00e1c \u01b0\u1edbc t\u00ednh v\u00e0 gi\u1edbi h\u1ea1n k\u1ef9 thu\u1eadt c\u1ee7a \u0111\u1ed9i nh\u00f3m.<\/li>\n<\/ul>\n<h2>\ud83d\udd04 Duy tr\u00ec an to\u00e0n theo th\u1eddi gian<\/h2>\n<p>An to\u00e0n t\u00e2m l\u00fd kh\u00f4ng ph\u1ea3i l\u00e0 th\u00e0nh t\u1ef1u m\u1ed9t l\u1ea7n. \u0110\u00f3 l\u00e0 m\u1ed9t tr\u1ea1ng th\u00e1i \u0111\u1ed9ng \u0111\u00f2i h\u1ecfi duy tr\u00ec. \u0110\u1ed9i nh\u00f3m thay \u0111\u1ed5i. Th\u00e0nh vi\u00ean m\u1edbi gia nh\u1eadp. \u00c1p l\u1ef1c t\u1ed5 ch\u1ee9c thay \u0111\u1ed5i. M\u1ed9t v\u0103n h\u00f3a t\u1eebng an to\u00e0n n\u0103m ngo\u00e1i c\u00f3 th\u1ec3 kh\u00f4ng c\u00f2n an to\u00e0n h\u00f4m nay n\u1ebfu kh\u00f4ng c\u00f3 s\u1ef1 c\u1ea3nh gi\u00e1c.<\/p>\n<p>Vi\u1ec7c ki\u1ec3m tra th\u01b0\u1eddng xuy\u00ean v\u1ec1 \u0111\u1ed9ng l\u1ef1c nh\u00f3m l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft. \u0110i\u1ec1u n\u00e0y kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 th\u00eam c\u00e1c cu\u1ed9c h\u1ecdp m\u1edbi, m\u00e0 l\u00e0 t\u00edch h\u1ee3p nh\u1eefng cu\u1ed9c tr\u00f2 chuy\u1ec7n n\u00e0y v\u00e0o c\u00e1c s\u1ef1 ki\u1ec7n hi\u1ec7n c\u00f3. Trong bu\u1ed5i t\u1ed5ng k\u1ebft, d\u00e0nh th\u1eddi gian c\u1ee5 th\u1ec3 \u0111\u1ec3 th\u1ea3o lu\u1eadn v\u1ec1 s\u1ee9c kh\u1ecfe \u0111\u1ed9i nh\u00f3m. \u0110\u1eb7t nh\u1eefng c\u00e2u h\u1ecfi nh\u01b0:<\/p>\n<ul>\n<li><strong>B\u1ea1n c\u00f3 c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i khi ph\u00e1t bi\u1ec3u \u00fd ki\u1ebfn kh\u00f4ng?<\/strong><\/li>\n<li><strong>C\u00f3 ai c\u1ea3m th\u1ea5y m\u00ecnh b\u1ecb b\u1ecf qua trong Sprint n\u00e0y kh\u00f4ng?<\/strong><\/li>\n<li><strong>C\u00f3 \u0111i\u1ec1u g\u00ec ch\u00fang ta c\u00f3 th\u1ec3 l\u00e0m \u0111\u1ec3 l\u00e0m cho kh\u00f4ng gian n\u00e0y an to\u00e0n h\u01a1n?<\/strong><\/li>\n<\/ul>\n<p>Nh\u1eefng c\u00e2u h\u1ecfi n\u00e0y ph\u1ea3i \u0111\u01b0\u1ee3c x\u1eed l\u00fd nghi\u00eam t\u00fac. N\u1ebfu \u0111\u1ed9i nh\u00f3m n\u00eau l\u00ean m\u1ed9t m\u1ed1i lo, th\u00ec ph\u1ea3i \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft. B\u1ecf qua m\u1ed9t m\u1ed1i lo v\u1ec1 an to\u00e0n l\u00e0 vi ph\u1ea1m ni\u1ec1m tin \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng. H\u00e0nh \u0111\u1ed9ng d\u1ef1a tr\u00ean ph\u1ea3n h\u1ed3i c\u1ee7ng c\u1ed1 ni\u1ec1m tin r\u1eb1ng an to\u00e0n l\u00e0 \u0111i\u1ec1u th\u1ef1c s\u1ef1 t\u1ed3n t\u1ea1i.<\/p>\n<h2>\ud83d\udd0d X\u1eed l\u00fd xung \u0111\u1ed9t v\u00e0 th\u1ea5t b\u1ea1i<\/h2>\n<p>Xung \u0111\u1ed9t l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi trong c\u00e1c \u0111\u1ed9i nh\u00f3m hi\u1ec7u su\u1ea5t cao. M\u1ee5c ti\u00eau kh\u00f4ng ph\u1ea3i l\u00e0 lo\u1ea1i b\u1ecf xung \u0111\u1ed9t, m\u00e0 l\u00e0 qu\u1ea3n l\u00fd n\u00f3 m\u1ed9t c\u00e1ch x\u00e2y d\u1ef1ng. Trong m\u00f4i tr\u01b0\u1eddng an to\u00e0n, xung \u0111\u1ed9t \u0111\u01b0\u1ee3c xem nh\u01b0 m\u1ed9t ngu\u1ed3n l\u1ef1c. N\u00f3 mang \u0111\u1ebfn nh\u1eefng g\u00f3c nh\u00ecn \u0111a d\u1ea1ng n\u1ed5i l\u00ean b\u1ec1 m\u1eb7t.<\/p>\n<p>Khi x\u1ea3y ra s\u1ef1 c\u1ed1, \u0111\u1ed9i ng\u0169 ph\u1ea3i c\u00f3 m\u1ed9t quy tr\u00ecnh chu\u1ea9n. Quy tr\u00ecnh n\u00e0y n\u00ean l\u00e0:<\/p>\n<ul>\n<li><strong>Ngay l\u1eadp t\u1ee9c:<\/strong>X\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 ngay khi bi\u1ebft \u0111\u01b0\u1ee3c s\u1ef1 vi\u1ec7c.<\/li>\n<li><strong>D\u1ef1a tr\u00ean s\u1ef1 th\u1eadt:<\/strong>T\u1eadp trung v\u00e0o d\u1eef li\u1ec7u v\u00e0 d\u00f2ng th\u1eddi gian c\u1ee7a c\u00e1c s\u1ef1 ki\u1ec7n.<\/li>\n<li><strong>Nh\u00ecn v\u1ec1 t\u01b0\u01a1ng lai:<\/strong>D\u00e0nh 20% th\u1eddi gian ph\u00e2n t\u00edch qu\u00e1 kh\u1ee9 v\u00e0 80% th\u1eddi gian l\u00ean k\u1ebf ho\u1ea1ch cho t\u01b0\u01a1ng lai.<\/li>\n<\/ul>\n<p>C\u00e1ch ti\u1ebfp c\u1eadn n\u00e0y ng\u0103n \u0111\u1ed9i kh\u00f4ng b\u1ecb m\u1eafc k\u1eb9t trong l\u1ed7i. N\u00f3 bi\u1ebfn m\u1ed9t s\u1ef1 ki\u1ec7n ti\u00eau c\u1ef1c th\u00e0nh c\u01a1 h\u1ed9i h\u1ecdc h\u1ecfi. N\u00f3 c\u0169ng ng\u0103n s\u1ef1 h\u00ecnh th\u00e0nh v\u0103n h\u00f3a \u201cche gi\u1ea5u\u201d khi \u0111\u1ed9i c\u1ed1 g\u1eafng che gi\u1ea5u sai l\u1ea7m ti\u1ebfp theo \u0111\u1ec3 tr\u00e1nh b\u1ecb \u0111i\u1ec1u tra th\u00eam.<\/p>\n<h2>\ud83d\ude80 Gi\u00e1 tr\u1ecb d\u00e0i h\u1ea1n<\/h2>\n<p>Vi\u1ec7c \u0111\u1ea7u t\u01b0 v\u00e0o an to\u00e0n t\u00e2m l\u00fd mang l\u1ea1i l\u1ee3i nhu\u1eadn t\u00edch l\u0169y. Theo th\u1eddi gian, \u0111\u1ed9i ng\u0169 tr\u1edf n\u00ean ki\u00ean c\u01b0\u1eddng h\u01a1n. H\u1ecd c\u00f3 th\u1ec3 v\u01b0\u1ee3t qua nh\u1eefng thay \u0111\u1ed5i t\u1ed5 ch\u1ee9c m\u00e0 kh\u00f4ng m\u1ea5t s\u1ef1 g\u1eafn k\u1ebft. H\u1ecd c\u00f3 th\u1ec3 \u0111\u1ed5i m\u1edbi m\u1ed9t c\u00e1ch d\u0169ng c\u1ea3m h\u01a1n v\u00ec chi ph\u00ed th\u1ea5t b\u1ea1i kh\u00f4ng c\u00f2n mang t\u00ednh s\u1ed1ng c\u00f2n. H\u1ecd thu h\u00fat v\u00e0 gi\u1eef ch\u00e2n nh\u1eefng nh\u00e2n t\u00e0i h\u00e0ng \u0111\u1ea7u, nh\u1eefng ng\u01b0\u1eddi t\u00ecm ki\u1ebfm m\u00f4i tr\u01b0\u1eddng n\u01a1i h\u1ecd c\u00f3 th\u1ec3 l\u00e0m vi\u1ec7c t\u1ed1t nh\u1ea5t.<\/p>\n<p>\u0110\u1ed1i v\u1edbi t\u1ed5 ch\u1ee9c, \u0111i\u1ec1u n\u00e0y chuy\u1ec3n h\u00f3a th\u00e0nh s\u1ea3n ph\u1ea9m t\u1ed1t h\u01a1n, th\u1eddi gian \u0111\u01b0a s\u1ea3n ph\u1ea9m ra th\u1ecb tr\u01b0\u1eddng nhanh h\u01a1n v\u00e0 chi ph\u00ed nh\u00e2n s\u1ef1 r\u1eddi \u0111i th\u1ea5p h\u01a1n. \u0110\u1ed1i v\u1edbi c\u00e1 nh\u00e2n trong \u0111\u1ed9i, \u0111i\u1ec1u n\u00e0y chuy\u1ec3n h\u00f3a th\u00e0nh gi\u1ea3m c\u0103ng th\u1eb3ng, s\u1ef1 h\u00e0i l\u00f2ng c\u00f4ng vi\u1ec7c cao h\u01a1n v\u00e0 ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p. K\u1ef9 n\u0103ng k\u1ef9 thu\u1eadt l\u00e0 c\u1ea7n thi\u1ebft, nh\u01b0ng y\u1ebfu t\u1ed1 con ng\u01b0\u1eddi m\u1edbi l\u00e0 \u0111i\u1ec1u duy tr\u00ec \u0111\u1ed9ng c\u01a1 c\u1ee7a vi\u1ec7c giao h\u00e0ng Agile.<\/p>\n<p>X\u00e2y d\u1ef1ng s\u1ef1 an to\u00e0n n\u00e0y \u0111\u00f2i h\u1ecfi s\u1ef1 ki\u00ean nh\u1eabn. N\u00f3 \u0111\u00f2i h\u1ecfi s\u1ef1 khi\u00eam t\u1ed1n khi th\u1eeba nh\u1eadn khi m\u00ecnh kh\u00f4ng c\u00f3 c\u00e2u tr\u1ea3 l\u1eddi. N\u00f3 \u0111\u00f2i h\u1ecfi l\u00f2ng d\u0169ng c\u1ea3m khi n\u00f3i l\u00ean \u00fd ki\u1ebfn khi c\u1ea3 ph\u00f2ng im l\u1eb7ng. N\u00f3 \u0111\u00f2i h\u1ecfi k\u1ef7 lu\u1eadt khi l\u1eafng nghe d\u00f9 kh\u00f4ng \u0111\u1ed3ng \u00fd. Nh\u1eefng \u0111i\u1ec1u n\u00e0y kh\u00f4ng ph\u1ea3i l\u00e0 k\u1ef9 n\u0103ng m\u1ec1m. Ch\u00fang l\u00e0 c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng then ch\u1ed1t c\u1ee7a ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m hi\u1ec7n \u0111\u1ea1i.<\/p>\n<h2>\ud83d\udcdd T\u00f3m t\u1eaft c\u00e1c h\u00e0nh \u0111\u1ed9ng<\/h2>\n<ul>\n<li><strong>Ki\u1ec3m tra v\u0103n h\u00f3a hi\u1ec7n t\u1ea1i c\u1ee7a b\u1ea1n:<\/strong>Quan s\u00e1t c\u00e1c cu\u1ed9c h\u1ecdp. Ai n\u00f3i? Ai im l\u1eb7ng? T\u1ea1i sao?<\/li>\n<li><strong>C\u1eadp nh\u1eadt c\u00e1c chu\u1ea9n m\u1ef1c c\u1ee7a b\u1ea1n:<\/strong>\u0110\u1ea3m b\u1ea3o c\u00e1c th\u1ecfa thu\u1eadn c\u1ee7a \u0111\u1ed9i r\u00f5 r\u00e0ng h\u1ed7 tr\u1ee3 an to\u00e0n.<\/li>\n<li><strong>\u0110\u00e0o t\u1ea1o v\u1ec1 ph\u1ea3n h\u1ed3i:<\/strong>D\u1ea1y \u0111\u1ed9i c\u00e1ch \u0111\u01b0a v\u00e0 ti\u1ebfp nh\u1eadn ph\u1ea3n h\u1ed3i m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/li>\n<li><strong>L\u00e0m g\u01b0\u01a1ng:<\/strong>L\u00e3nh \u0111\u1ea1o ph\u1ea3i th\u1ec3 hi\u1ec7n s\u1ef1 khi\u00eam t\u1ed1n v\u00e0 c\u1edfi m\u1edf.<\/li>\n<li><strong>\u0110o l\u01b0\u1eddng th\u01b0\u1eddng xuy\u00ean:<\/strong>S\u1eed d\u1ee5ng b\u1ea3ng kh\u1ea3o s\u00e1t v\u00e0 c\u00e1c bu\u1ed5i t\u1ed5ng k\u1ebft \u0111\u1ec3 theo d\u00f5i t\u00e2m tr\u1ea1ng.<\/li>\n<li><strong>B\u1ea3o v\u1ec7 \u0111\u1ed9i:<\/strong>Che ch\u1edf h\u1ecd kh\u1ecfi s\u1ef1 h\u1ed7n lo\u1ea1n b\u00ean ngo\u00e0i v\u00e0 nh\u1eefng y\u00eau c\u1ea7u kh\u00f4ng h\u1ee3p l\u00fd.<\/li>\n<\/ul>\n<p>H\u00e0nh tr\u00ecnh h\u01b0\u1edbng \u0111\u1ebfn m\u1ed9t \u0111\u1ed9i th\u1ef1c s\u1ef1 an to\u00e0n l\u00e0 li\u00ean t\u1ee5c. \u0110\u00f3 l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh, ch\u1ee9 kh\u00f4ng ph\u1ea3i \u0111\u00edch \u0111\u1ebfn. B\u1eb1ng c\u00e1ch \u01b0u ti\u00ean y\u1ebfu t\u1ed1 con ng\u01b0\u1eddi trong khung Scrum, c\u00e1c \u0111\u1ed9i s\u1ebd khai ph\u00e1 ti\u1ec1m n\u0103ng th\u1eadt s\u1ef1 c\u1ee7a m\u00ecnh trong \u0111\u1ed5i m\u1edbi v\u00e0 giao h\u00e0ng. K\u1ebft qu\u1ea3 kh\u00f4ng ch\u1ec9 l\u00e0 ph\u1ea7n m\u1ec1m t\u1ed1t h\u01a1n, m\u00e0 c\u00f2n l\u00e0 c\u00e1ch l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 v\u00e0 t\u1ed1t \u0111\u1eb9p h\u01a1n.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Trong b\u1ed1i c\u1ea3nh hi\u1ec7n \u0111\u1ea1i c\u1ee7a ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m v\u00e0 giao h\u00e0ng s\u1ea3n ph\u1ea9m, n\u0103ng l\u1ef1c k\u1ef9 thu\u1eadt ri\u00eang l\u1ebb kh\u00f4ng \u0111\u1ea3m b\u1ea3o th\u00e0nh c\u00f4ng. C\u00e1c \u0111\u1ed9i l\u00e0m vi\u1ec7c&hellip;<\/p>\n","protected":false},"author":1,"featured_media":234,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"X\u00e2y d\u1ef1ng an to\u00e0n t\u00e2m l\u00fd trong c\u00e1c \u0111\u1ed9i Agile | H\u01b0\u1edbng d\u1eabn Scrum","_yoast_wpseo_metadesc":"H\u1ecdc c\u00e1ch x\u00e2y d\u1ef1ng an to\u00e0n t\u00e2m l\u00fd trong c\u00e1c \u0111\u1ed9i Agile. Kh\u00e1m ph\u00e1 c\u00e1c chi\u1ebfn l\u01b0\u1ee3c cho c\u00e1c Scrum Master \u0111\u1ec3 x\u00e2y d\u1ef1ng ni\u1ec1m tin, c\u1ea3i thi\u1ec7n c\u00e1c bu\u1ed5i t\u1ed5ng k\u1ebft v\u00e0 n\u00e2ng cao hi\u1ec7u su\u1ea5t \u0111\u1ed9i.","inline_featured_image":false,"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[5,13],"class_list":["post-233","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-scrum","tag-academic","tag-scrum"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>X\u00e2y d\u1ef1ng an to\u00e0n t\u00e2m l\u00fd trong c\u00e1c \u0111\u1ed9i Agile | H\u01b0\u1edbng d\u1eabn Scrum<\/title>\n<meta name=\"description\" content=\"H\u1ecdc c\u00e1ch x\u00e2y d\u1ef1ng an to\u00e0n t\u00e2m l\u00fd trong c\u00e1c \u0111\u1ed9i Agile. 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