{"id":223,"date":"2026-03-26T16:42:02","date_gmt":"2026-03-26T16:42:02","guid":{"rendered":"https:\/\/www.go-notes.com\/vn\/resolving-team-conflicts-scrum-guide\/"},"modified":"2026-03-26T16:42:02","modified_gmt":"2026-03-26T16:42:02","slug":"resolving-team-conflicts-scrum-guide","status":"publish","type":"post","link":"https:\/\/www.go-notes.com\/vn\/resolving-team-conflicts-scrum-guide\/","title":{"rendered":"H\u01b0\u1edbng d\u1eabn Scrum: Gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t trong \u0111\u1ed9i nh\u00f3m m\u00e0 kh\u00f4ng thi\u00ean v\u1ecb b\u00ean n\u00e0o"},"content":{"rendered":"
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\"Chibi-style<\/figure>\n<\/div>\n

Trong m\u00f4i tr\u01b0\u1eddng nhanh ch\u00f3ng c\u1ee7a Agile v\u00e0 Scrum, xung \u0111\u1ed9t l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi. Nh\u1eefng \u0111\u1ed9i nh\u00f3m hi\u1ec7u su\u1ea5t cao kh\u00f4ng thi\u1ebfu s\u1ef1 b\u1ea5t \u0111\u1ed3ng; ch\u00ednh s\u1ef1 b\u1ea5t \u0111\u1ed3ng \u1ea5y \u0111\u1ecbnh ngh\u0129a c\u00e1ch h\u1ecd v\u01b0\u1ee3t qua n\u00f3. Khi c\u00e1c th\u00e0nh vi\u00ean trong \u0111\u1ed9i c\u00f3 quan \u0111i\u1ec3m m\u1ea1nh m\u1ebd v\u1ec1 ki\u1ebfn tr\u00fac k\u1ef9 thu\u1eadt, \u01b0u ti\u00ean s\u1ea3n ph\u1ea9m hay quy tr\u00ecnh l\u00e0m vi\u1ec7c, xung \u0111\u1ed9t s\u1ebd n\u1ea3y sinh. Th\u00e1ch th\u1ee9c then ch\u1ed1t \u0111\u1ed1i v\u1edbi Scrum Master v\u00e0 c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o \u0111\u1ed9i nh\u00f3m l\u00e0 gi\u1ea3i quy\u1ebft nh\u1eefng c\u0103ng th\u1eb3ng n\u00e0y m\u00e0 kh\u00f4ng t\u1ea1o ra phe ph\u00e1i hay m\u1ea5t \u0111i t\u00ednh kh\u00e1ch quan.<\/p>\n

H\u01b0\u1edbng d\u1eabn n\u00e0y kh\u00e1m ph\u00e1 c\u00e1ch gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t trong \u0111\u1ed9i nh\u00f3m m\u1ed9t c\u00e1ch trung l\u1eadp. Ch\u00fang ta s\u1ebd xem x\u00e9t c\u01a1 ch\u1ebf c\u1ee7a s\u1ef1 b\u1ea5t \u0111\u1ed3ng l\u00e0nh m\u1ea1nh, vai tr\u00f2 c\u1ee7a vi\u1ec7c \u0111i\u1ec1u ph\u1ed1i, v\u00e0 c\u00e1c k\u1ef9 thu\u1eadt th\u1ef1c t\u1ebf \u0111\u1ec3 duy tr\u00ec an to\u00e0n t\u00e2m l\u00fd. B\u1eb1ng c\u00e1ch t\u1eadp trung v\u00e0o quy tr\u00ecnh thay v\u00ec c\u00e1 nh\u00e2n, b\u1ea1n c\u00f3 th\u1ec3 bi\u1ebfn s\u1ef1 c\u0103ng th\u1eb3ng th\u00e0nh \u0111\u1ed9ng l\u1ef1c c\u1ea3i ti\u1ebfn.<\/p>\n

Hi\u1ec3u r\u00f5 v\u1ec1 xung \u0111\u1ed9t trong c\u00e1c \u0111\u1ed9i nh\u00f3m Agile \u2699\ufe0f<\/h2>\n

Xung \u0111\u1ed9t th\u01b0\u1eddng b\u1ecb nh\u00ecn nh\u1eadn ti\u00eau c\u1ef1c, nh\u01b0ng trong Scrum, n\u00f3 l\u00e0 th\u00e0nh ph\u1ea7n c\u1ea7n thi\u1ebft cho \u0111\u1ed5i m\u1edbi. H\u01b0\u1edbng d\u1eabn Scrum nh\u1ea5n m\u1ea1nh t\u00ednh minh b\u1ea1ch v\u00e0 ki\u1ec3m tra. Hai tr\u1ee5 c\u1ed9t n\u00e0y \u0111\u00f2i h\u1ecfi c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ea3i \u0111\u01b0\u1ee3c nh\u00ecn th\u1ea5y r\u00f5 r\u00e0ng. N\u1ebfu m\u1ed9t \u0111\u1ed9i nh\u00f3m tr\u00e1nh xung \u0111\u1ed9t, h\u1ecd c\u00f3 th\u1ec3 \u0111ang che gi\u1ea5u n\u1ee3 k\u1ef9 thu\u1eadt ho\u1eb7c nh\u1eefng k\u1ef3 v\u1ecdng kh\u00f4ng \u0111\u1ed3ng b\u1ed9.<\/p>\n

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  • Xung \u0111\u1ed9t v\u1ec1 nhi\u1ec7m v\u1ee5:<\/strong> Nh\u1eefng b\u1ea5t \u0111\u1ed3ng v\u1ec1 c\u00f4ng vi\u1ec7c itself. \u0110i\u1ec1u n\u00e0y th\u01b0\u1eddng l\u00e0nh m\u1ea1nh v\u00e0 d\u1eabn \u0111\u1ebfn c\u00e1c gi\u1ea3i ph\u00e1p t\u1ed1t h\u01a1n.<\/li>\n
  • Xung \u0111\u1ed9t v\u1ec1 m\u1ed1i quan h\u1ec7:<\/strong> Nh\u1eefng b\u1ea5t \u0111\u1ed3ng d\u1ef1a tr\u00ean s\u1ef1 kh\u00f4ng ph\u00f9 h\u1ee3p gi\u1eefa c\u00e1c c\u00e1 nh\u00e2n. \u0110i\u1ec1u n\u00e0y g\u00e2y h\u1ea1i v\u00e0 \u0111\u00f2i h\u1ecfi can thi\u1ec7p.<\/li>\n
  • Xung \u0111\u1ed9t v\u1ec1 quy tr\u00ecnh:<\/strong> Nh\u1eefng b\u1ea5t \u0111\u1ed3ng v\u1ec1 c\u00e1ch th\u1ee9c th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c t\u1ed1i \u01b0u h\u00f3a th\u00f4ng qua c\u00e1c bu\u1ed5i t\u1ed5ng k\u1ebft.<\/li>\n<\/ul>\n

    Nh\u1eadn di\u1ec7n lo\u1ea1i xung \u0111\u1ed9t l\u00e0 b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean. M\u1ed9t b\u1ea5t \u0111\u1ed3ng v\u1ec1 phong c\u00e1ch m\u00e3 h\u00f3a (v\u1ec1 nhi\u1ec7m v\u1ee5) \u0111\u00f2i h\u1ecfi c\u00e1ch x\u1eed l\u00fd kh\u00e1c v\u1edbi m\u1ed9t m\u00e2u thu\u1eabn t\u00ednh c\u00e1ch (v\u1ec1 m\u1ed1i quan h\u1ec7). M\u1ee5c ti\u00eau l\u00e0 gi\u1eef s\u1ef1 t\u1eadp trung v\u00e0o c\u00f4ng vi\u1ec7c v\u00e0 k\u1ebft qu\u1ea3, ch\u1ee9 kh\u00f4ng ph\u1ea3i v\u00e0o \u0111\u1eb7c \u0111i\u1ec3m c\u00e1 nh\u00e2n.<\/p>\n

    Vai tr\u00f2 c\u1ee7a Scrum Master trong c\u00e1c tranh c\u00e3i \ud83e\udd1d<\/h2>\n

    Scrum Master \u0111\u00f3ng vai tr\u00f2 l\u00e0 ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o ph\u1ee5c v\u1ee5. \u0110i\u1ec1u n\u00e0y kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 kh\u00f4ng c\u00f3 quan \u0111i\u1ec3m, m\u00e0 l\u00e0 \u01b0u ti\u00ean s\u1ee9c kh\u1ecfe c\u1ee7a \u0111\u1ed9i nh\u00f3m h\u01a1n quy\u1ec1n l\u1ef1c c\u00e1 nh\u00e2n. Thi\u00ean v\u1ecb s\u1ebd l\u00e0m suy y\u1ebfu ni\u1ec1m tin. N\u1ebfu Scrum Master \u1ee7ng h\u1ed9 m\u1ed9t l\u1eadp tr\u00ecnh vi\u00ean h\u01a1n ng\u01b0\u1eddi kia, m\u1ed1i quan h\u1ec7 s\u1ebd chuy\u1ec3n t\u1eeb m\u1ed9t \u0111\u01a1n v\u1ecb h\u1ee3p t\u00e1c sang m\u1ed9t c\u1ea5u tr\u00fac ph\u00e2n c\u1ea5p.<\/p>\n

    C\u00e1c nguy\u00ean t\u1eafc then ch\u1ed1t cho t\u00ednh trung l\u1eadp:<\/strong><\/p>\n

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    • H\u1ed7 tr\u1ee3, \u0111\u1eebng ra quy\u1ebft \u0111\u1ecbnh:<\/strong> Nhi\u1ec7m v\u1ee5 c\u1ee7a b\u1ea1n l\u00e0 d\u1eabn d\u1eaft cu\u1ed9c tr\u00f2 chuy\u1ec7n, ch\u1ee9 kh\u00f4ng ph\u1ea3i \u00e1p \u0111\u1eb7t k\u1ebft qu\u1ea3. \u0110\u1ed9i nh\u00f3m l\u00e0 ng\u01b0\u1eddi s\u1edf h\u1eefu gi\u1ea3i ph\u00e1p.<\/li>\n
    • L\u1eafng nghe \u0111\u1ec3 th\u1ea5u hi\u1ec3u:<\/strong>L\u1eafng nghe ch\u1ee7 \u0111\u1ed9ng bao g\u1ed3m vi\u1ec7c nghe th\u1ea5y m\u1ed1i quan t\u00e2m c\u1ed1t l\u00f5i, ch\u1ee9 kh\u00f4ng ch\u1ec9 nh\u1eefng t\u1eeb \u0111\u01b0\u1ee3c n\u00f3i ra.<\/li>\n
    • B\u1ea3o v\u1ec7 quy tr\u00ecnh:<\/strong> \u0110\u1ea3m b\u1ea3o r\u1eb1ng vi\u1ec7c gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t tu\u00e2n theo c\u00e1c quy t\u1eafc \u0111\u00e3 th\u1ed1ng nh\u1ea5t. \u0110\u1eebng b\u1ecf qua \u0111\u1ed9i nh\u00f3m \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 t\u1eeb b\u00ean ngo\u00e0i.<\/li>\n
    • L\u00e0m g\u01b0\u01a1ng v\u1ec1 s\u1ef1 khi\u00eam t\u1ed1n:<\/strong>Th\u1eeba nh\u1eadn khi b\u1ea1n kh\u00f4ng c\u00f3 c\u00e2u tr\u1ea3 l\u1eddi. \u0110i\u1ec1u n\u00e0y gi\u1ea3m b\u1edbt \u00e1p l\u1ef1c cho \u0111\u1ed9i nh\u00f3m ph\u1ea3i ho\u00e0n h\u1ea3o.<\/li>\n<\/ul>\n

      Khi b\u1ea1n duy tr\u00ec s\u1ef1 trung l\u1eadp, b\u1ea1n t\u1ea1o ra m\u1ed9t kh\u00f4ng gian an to\u00e0n cho s\u1ef1 ph\u1ea3n \u0111\u1ed1i. C\u00e1c th\u00e0nh vi\u00ean trong \u0111\u1ed9i s\u1ebd c\u00f3 xu h\u01b0\u1edbng chia s\u1ebb ph\u1ea3n h\u1ed3i mang t\u00ednh ph\u00ea ph\u00e1n h\u01a1n n\u1ebfu h\u1ecd bi\u1ebft r\u1eb1ng \u0111i\u1ec1u \u0111\u00f3 s\u1ebd kh\u00f4ng b\u1ecb d\u00f9ng l\u00e0m v\u0169 kh\u00ed ch\u1ed1ng l\u1ea1i h\u1ecd.<\/p>\n

      C\u00e1c k\u1ef9 thu\u1eadt gi\u1ea3i quy\u1ebft trung l\u1eadp \ud83e\udded<\/h2>\n

      C\u00f3 nh\u1eefng ph\u01b0\u01a1ng ph\u00e1p c\u1ee5 th\u1ec3 \u0111\u1ec3 gi\u1ea3m c\u0103ng th\u1eb3ng m\u00e0 kh\u00f4ng \u00e9p bu\u1ed9c ph\u1ea3i \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh. Nh\u1eefng k\u1ef9 thu\u1eadt n\u00e0y gi\u00fap t\u00e1ch bi\u1ec7t con ng\u01b0\u1eddi kh\u1ecfi v\u1ea5n \u0111\u1ec1.<\/p>\n

      1. L\u1eafng nghe ch\u1ee7 \u0111\u1ed9ng v\u00e0 ph\u1ea3n chi\u1ebfu<\/h3>\n

      Khi hai b\u00ean \u0111ang n\u00f3i, h\u1ecd th\u01b0\u1eddng ch\u1ec9 l\u1eafng nghe \u0111\u1ec3 tr\u1ea3 l\u1eddi. H\u00e3y ng\u1eaft chu k\u1ef3 n\u00e0y.<\/p>\n

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      • T\u00e1i di\u1ec5n \u0111\u1ea1t:<\/strong> L\u1eb7p l\u1ea1i nh\u1eefng g\u00ec b\u1ea1n nghe \u0111\u01b0\u1ee3c \u0111\u1ec3 x\u00e1c nh\u1eadn s\u1ef1 hi\u1ec3u bi\u1ebft. \u201cV\u00ec v\u1eady, b\u1ea1n lo l\u1eafng r\u1eb1ng ti\u1ebfn \u0111\u1ed9 qu\u00e1 g\u1ea5p g\u00e1p do \u0111\u1ed9 ph\u1ee9c t\u1ea1p trong t\u00edch h\u1ee3p.\u201d<\/li>\n
      • X\u00e1c nh\u1eadn C\u1ea3m x\u00fac:<\/strong>Th\u1eeba nh\u1eadn c\u1ea3m x\u00fac m\u00e0 kh\u00f4ng x\u00e1c nh\u1eadn l\u1eddi bu\u1ed9c t\u1ed9i. \u201cT\u00f4i th\u1ea5y \u0111i\u1ec1u n\u00e0y th\u1eadt kh\u00f3 ch\u1ecbu \u0111\u1ed1i v\u1edbi b\u1ea1n.\u201d<\/li>\n
      • \u0110\u1eb7t c\u00e2u h\u1ecfi m\u1edf:<\/strong>Tr\u00e1nh \u0111\u1eb7t c\u00e2u h\u1ecfi c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi b\u1eb1ng ‘c\u00f3’ hay ‘kh\u00f4ng’. S\u1eed d\u1ee5ng ‘L\u00e0m sao’ ho\u1eb7c ‘C\u00e1i g\u00ec’ \u0111\u1ec3 kh\u00e1m ph\u00e1 nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5.<\/li>\n<\/ul>\n

        2. Giao ti\u1ebfp kh\u00f4ng b\u1ea1o l\u1ef1c (NVC)<\/h3>\n

        NVC t\u1eadp trung v\u00e0o quan s\u00e1t, c\u1ea3m x\u00fac, nhu c\u1ea7u v\u00e0 y\u00eau c\u1ea7u. N\u00f3 gi\u00fap gi\u1ea3m t\u00ednh ph\u00f2ng th\u1ee7.<\/p>\n

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        • Quan s\u00e1t:<\/strong>N\u00eau s\u1ef1 th\u1eadt m\u00e0 kh\u00f4ng ph\u00e1n x\u00e9t. \u201cL\u1ea7n ghi nh\u1eadn \u0111\u00e3 \u0111\u01b0\u1ee3c n\u1ed9p tr\u1ec5 ba ng\u00e0y.\u201d<\/li>\n
        • C\u1ea3m x\u00fac:<\/strong>Th\u1ec3 hi\u1ec7n tr\u1ea1ng th\u00e1i c\u1ea3m x\u00fac c\u1ee7a b\u1ea1n. \u201cT\u00f4i c\u1ea3m th\u1ea5y lo l\u1eafng v\u1ec1 ti\u1ebfn \u0111\u1ed9 ph\u00e1t h\u00e0nh.\u201d<\/li>\n
        • Nhu c\u1ea7u:<\/strong>X\u00e1c \u0111\u1ecbnh gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i. \u201cT\u00f4i c\u1ea7n s\u1ef1 \u1ed5n \u0111\u1ecbnh trong lu\u1ed3ng tri\u1ec3n khai.\u201d<\/li>\n
        • Y\u00eau c\u1ea7u:<\/strong>Y\u00eau c\u1ea7u m\u1ed9t h\u00e0nh \u0111\u1ed9ng c\u1ee5 th\u1ec3. \u201cCh\u00fang ta c\u00f3 th\u1ec3 xem x\u00e9t m\u00e3 ngu\u1ed3n s\u1edbm h\u01a1n trong chu k\u1ef3 n\u00e0y kh\u00f4ng?\u201d<\/li>\n<\/ul>\n

          3. K\u1ef9 thu\u1eadt ‘B\u00e3i \u0111\u1ed7 xe’<\/h3>\n

          N\u1ebfu cu\u1ed9c th\u1ea3o lu\u1eadn tr\u1edf n\u00ean v\u00f2ng vo ho\u1eb7c c\u0103ng th\u1eb3ng, h\u00e3y chuy\u1ec3n n\u00f3 sang m\u1ed9t th\u1eddi \u0111i\u1ec3m ri\u00eang bi\u1ec7t.<\/p>\n

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          • Nh\u1eadn di\u1ec7n r\u1eb1ng ch\u1ee7 \u0111\u1ec1 n\u00e0y \u0111ang l\u00e0m l\u1ec7ch h\u01b0\u1edbng cu\u1ed9c h\u1ecdp hi\u1ec7n t\u1ea1i.<\/li>\n
          • L\u00ean l\u1ecbch th\u1eddi gian c\u1ee5 th\u1ec3 \u0111\u1ec3 th\u1ea3o lu\u1eadn v\u1edbi nh\u1eefng b\u00ean li\u00ean quan duy nh\u1ea5t.<\/li>\n
          • \u0110i\u1ec1u n\u00e0y ng\u0103n to\u00e0n b\u1ed9 \u0111\u1ed9i h\u00ecnh b\u1ecb m\u1eafc k\u1eb9t trong m\u1ed9t tranh lu\u1eadn ph\u1ee5.<\/li>\n<\/ul>\n

            Xung \u0111\u1ed9t trong C\u00e1c S\u1ef1 ki\u1ec7n Scrum \ud83d\udcc5<\/h2>\n

            C\u00e1c s\u1ef1 ki\u1ec7n kh\u00e1c nhau g\u00e2y ra c\u00e1c lo\u1ea1i xung \u0111\u1ed9t kh\u00e1c nhau. Nh\u1eadn di\u1ec7n n\u01a1i c\u0103ng th\u1eb3ng th\u01b0\u1eddng x\u1ea3y ra s\u1ebd gi\u00fap b\u1ea1n chu\u1ea9n b\u1ecb t\u1ed1t h\u01a1n.<\/p>\n\n\n\n\n\n\n\n\n
            S\u1ef1 ki\u1ec7n Scrum<\/th>\nTriggers Xung \u0111\u1ed9t Ph\u1ed5 bi\u1ebfn<\/th>\nC\u00e1ch ti\u1ebfp c\u1eadn Trung l\u1eadp<\/th>\n<\/tr>\n<\/thead>\n
            L\u1eadp k\u1ebf ho\u1ea1ch Sprint<\/td>\nB\u1ea5t \u0111\u1ed3ng v\u1ec1 \u01b0\u1edbc l\u01b0\u1ee3ng, m\u1edf r\u1ed9ng ph\u1ea1m vi<\/td>\nS\u1eed d\u1ee5ng d\u1eef li\u1ec7u t\u1ed1c \u0111\u1ed9 l\u1ecbch s\u1eed \u0111\u1ec3 \u0111\u01b0a \u01b0\u1edbc l\u01b0\u1ee3ng v\u00e0o th\u1ef1c t\u1ebf.<\/td>\n<\/tr>\n
            Daily Scrum<\/td>\nB\u00e1o c\u00e1o tr\u1ea1ng th\u00e1i so v\u1edbi gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/td>\nNh\u1eafc nh\u1edf \u0111\u1ed9i \u0111\u00e2y l\u00e0 \u0111\u1ec3 \u0111\u1ed3ng b\u1ed9 h\u00f3a, ch\u1ee9 kh\u00f4ng ph\u1ea3i \u0111\u1ec3 x\u1eed l\u00fd chi ti\u1ebft s\u1ef1 c\u1ed1.<\/td>\n<\/tr>\n
            B\u1ea3n tr\u00ecnh b\u00e0y Sprint<\/td>\nPh\u1ea3n h\u1ed3i t\u1eeb b\u00ean li\u00ean quan so v\u1edbi n\u0103ng l\u1ef1c c\u1ee7a \u0111\u1ed9i nh\u00f3m<\/td>\nT\u1eadp trung v\u00e0o ph\u1ea7n t\u0103ng tr\u01b0\u1edfng s\u1ea3n ph\u1ea9m, ch\u1ee9 kh\u00f4ng ph\u1ea3i n\u1ed7 l\u1ef1c \u0111\u1eb1ng sau n\u00f3.<\/td>\n<\/tr>\n
            B\u1ea3n t\u1ed5ng k\u1ebft<\/td>\nV\u0103n h\u00f3a \u0111\u1ed5 l\u1ed7i, c\u00e1c cu\u1ed9c t\u1ea5n c\u00f4ng c\u00e1 nh\u00e2n<\/td>\nS\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 ph\u1ea3n h\u1ed3i \u1ea9n danh \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o an to\u00e0n.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

            Trong bu\u1ed5i l\u1eadp k\u1ebf ho\u1ea1ch Sprint, xung \u0111\u1ed9t th\u01b0\u1eddng n\u1ea3y sinh v\u1ec1 \u0111i\u1ec3m truy\u1ec7n. M\u1ed9t s\u1ed1 nh\u00e0 ph\u00e1t tri\u1ec3n cho r\u1eb1ng m\u1ed9t truy\u1ec7n l\u00e0 \u0111\u01a1n gi\u1ea3n; nh\u1eefng ng\u01b0\u1eddi kh\u00e1c l\u1ea1i th\u1ea5y s\u1ef1 ph\u1ee9c t\u1ea1p \u1ea9n gi\u1ea5u. Tr\u01b0\u1edfng nh\u00f3m Scrum n\u00ean th\u00fac \u0111\u1ea9y cu\u1ed9c th\u1ea3o lu\u1eadn v\u1ec1 \u0111\u1ecbnh ngh\u0129a ho\u00e0n th\u00e0nh v\u00e0 c\u00e1c r\u1ee7i ro k\u1ef9 thu\u1eadt, thay v\u00ec tranh c\u00e3i v\u1ec1 con s\u1ed1.<\/p>\n

            Trong bu\u1ed5i Daily Scrum, khung th\u1eddi gian 15 ph\u00fat l\u00e0 nghi\u00eam ng\u1eb7t. N\u1ebfu hai th\u00e0nh vi\u00ean b\u1eaft \u0111\u1ea7u tranh lu\u1eadn v\u1ec1 m\u1ed9t gi\u1ea3i ph\u00e1p, h\u00e3y can thi\u1ec7p nh\u1eb9 nh\u00e0ng. \u201cNghe c\u00f3 v\u1ebb l\u00e0 m\u1ed9t cu\u1ed9c th\u1ea3o lu\u1eadn k\u1ef9 thu\u1eadt s\u00e2u. Ch\u00fang ta h\u00e3y chuy\u1ec3n sang th\u1ea3o lu\u1eadn sau bu\u1ed5i h\u1ecdp.\u201d<\/p>\n

            B\u1ea3n t\u1ed5ng k\u1ebft l\u00e0 n\u01a1i xung \u0111\u1ed9t quan h\u1ec7 th\u01b0\u1eddng n\u1ea3y sinh. C\u0169ng ch\u00ednh n\u01a1i \u0111\u00f3 ch\u00fang c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft. N\u1ebfu m\u1ed9t th\u00e0nh vi\u00ean c\u1ea3m th\u1ea5y b\u1ecb \u0111\u1ed5 l\u1ed7i, tr\u01b0\u1edfng nh\u00f3m Scrum ph\u1ea3i \u0111\u1ea3m b\u1ea3o v\u0103n h\u00f3a kh\u00f4ng \u0111\u1ed5 l\u1ed7i \u0111\u01b0\u1ee3c duy tr\u00ec. T\u1eadp trung v\u00e0o s\u1ef1 th\u1ea5t b\u1ea1i trong quy tr\u00ecnh, ch\u1ee9 kh\u00f4ng ph\u1ea3i l\u1ed7i do con ng\u01b0\u1eddi.<\/p>\n

            X\u00e2y d\u1ef1ng s\u1ef1 an to\u00e0n t\u00e2m l\u00fd \ud83d\udee1\ufe0f<\/h2>\n

            Gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t l\u00e2u d\u00e0i \u0111\u00f2i h\u1ecfi n\u1ec1n t\u1ea3ng l\u00e0 s\u1ef1 tin t\u01b0\u1edfng. S\u1ef1 an to\u00e0n t\u00e2m l\u00fd l\u00e0 ni\u1ec1m tin r\u1eb1ng m\u1ed9t ng\u01b0\u1eddi s\u1ebd kh\u00f4ng b\u1ecb tr\u1eebng ph\u1ea1t khi m\u1eafc sai l\u1ea7m hay l\u00ean ti\u1ebfng. Thi\u1ebfu \u0111i\u1ec1u n\u00e0y, xung \u0111\u1ed9t s\u1ebd b\u1ecb gi\u1ea5u k\u00edn cho \u0111\u1ebfn khi b\u00f9ng n\u1ed5.<\/p>\n

              \n
            • L\u00e0m cho th\u1ea5t b\u1ea1i tr\u1edf n\u00ean b\u00ecnh th\u01b0\u1eddng:<\/strong>Xem sai l\u1ea7m nh\u01b0 c\u00e1c \u0111i\u1ec3m d\u1eef li\u1ec7u \u0111\u1ec3 h\u1ecdc h\u1ecfi. Chia s\u1ebb nh\u1eefng c\u00e2u chuy\u1ec7n v\u1ec1 l\u1ed7i c\u1ee7a ch\u00ednh b\u1ea1n.<\/li>\n
            • Khuy\u1ebfn kh\u00edch s\u1ef1 ph\u1ea3n \u0111\u1ed1i:<\/strong>M\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng m\u1eddi nh\u1eefng th\u00e0nh vi\u00ean im l\u1eb7ng nh\u1ea5t ph\u00e1t bi\u1ec3u. \u201cCh\u00fang t\u00f4i v\u1eabn ch\u01b0a nghe \u00fd ki\u1ebfn c\u1ee7a b\u1ea1n v\u1ec1 v\u1ea5n \u0111\u1ec1 n\u00e0y.\u201d<\/li>\n
            • T\u00e1ch bi\u1ec7t b\u1ea3n th\u00e2n kh\u1ecfi c\u00f4ng vi\u1ec7c:<\/strong>Nh\u1eafc nh\u1edf \u0111\u1ed9i nh\u00f3m r\u1eb1ng m\u1ed9t l\u1eddi ph\u00ea b\u00ecnh v\u1ec1 m\u00e3 ngu\u1ed3n kh\u00f4ng ph\u1ea3i l\u00e0 l\u1eddi ph\u00ea b\u00ecnh v\u1ec1 con ng\u01b0\u1eddi.<\/li>\n
            • T\u00ednh nh\u1ea5t qu\u00e1n:<\/strong>\u00c1p d\u1ee5ng quy t\u1eafc m\u1ed9t c\u00e1ch c\u00f4ng b\u1eb1ng. N\u1ebfu m\u1ed9t ng\u01b0\u1eddi b\u1ecb ng\u1eaft l\u1eddi, \u0111\u1eebng \u0111\u1ec3 ng\u01b0\u1eddi kh\u00e1c ng\u1eaft l\u1eddi sau \u0111\u00f3.<\/li>\n<\/ul>\n

              Khi an to\u00e0n cao, xung \u0111\u1ed9t \u0111\u01b0\u1ee3c nh\u00ecn nh\u1eadn nh\u01b0 m\u1ed9t v\u1ea5n \u0111\u1ec1 chung c\u1ea7n gi\u1ea3i quy\u1ebft. Khi an to\u00e0n th\u1ea5p, xung \u0111\u1ed9t \u0111\u01b0\u1ee3c nh\u00ecn nh\u1eadn nh\u01b0 m\u1ed9t tr\u1eadn chi\u1ebfn \u0111\u1ec3 gi\u00e0nh chi\u1ebfn th\u1eafng.<\/p>\n

              Khi n\u00e0o c\u1ea7n n\u00e2ng c\u1ea5p \ud83d\udea8<\/h2>\n

              Kh\u00f4ng ph\u1ea3i m\u1ecdi xung \u0111\u1ed9t n\u00e0o c\u0169ng c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft trong \u0111\u1ed9i nh\u00f3m. \u0110\u00f4i khi v\u1ea5n \u0111\u1ec1 v\u01b0\u1ee3t qu\u00e1 ph\u1ea1m vi quy\u1ec1n h\u1ea1n c\u1ee7a \u0111\u1ed9i Scrum ho\u1eb7c c\u1ea7n s\u1ef1 tham gia c\u1ee7a b\u1ed9 ph\u1eadn nh\u00e2n s\u1ef1.<\/p>\n

              D\u1ea5u hi\u1ec7u cho th\u1ea5y c\u1ea7n n\u00e2ng c\u1ea5p:<\/strong><\/p>\n

                \n
              • C\u00f3 h\u00e0nh vi qu\u1ea5y r\u1ed1i ho\u1eb7c ph\u00e2n bi\u1ec7t \u0111\u1ed1i x\u1eed.<\/li>\n
              • M\u1ed9t b\u00ean li\u00ean t\u1ee5c l\u00e0m suy y\u1ebfu b\u00ean kia m\u00e0 kh\u00f4ng c\u00f3 l\u00fd do ch\u00ednh \u0111\u00e1ng.<\/li>\n
              • Xung \u0111\u1ed9t \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn v\u1ecb th\u1ebf ph\u00e1p l\u00fd ho\u1eb7c t\u00e0i ch\u00ednh c\u1ee7a t\u1ed5 ch\u1ee9c.<\/li>\n
              • \u0110\u1ed9i nh\u00f3m \u0111\u00e3 s\u1eed d\u1ee5ng h\u1ebft t\u1ea5t c\u1ea3 c\u00e1c ph\u01b0\u01a1ng ph\u00e1p gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c th\u1ed1ng nh\u1ea5t.<\/li>\n<\/ul>\n

                Trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p n\u00e0y, tr\u01b0\u1edfng nh\u00f3m Scrum n\u00ean ghi ch\u00e9p c\u00e1c s\u1ef1 th\u1eadt m\u1ed9t c\u00e1ch kh\u00e1ch quan. Tr\u00e1nh d\u00f9ng ng\u00f4n ng\u1eef c\u1ea3m x\u00fac. Tr\u00ecnh b\u00e0y d\u00f2ng th\u1eddi gian c\u00e1c s\u1ef1 ki\u1ec7n v\u00e0 t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn c\u00f4ng vi\u1ec7c. \u0110i\u1ec1u n\u00e0y gi\u00fap ban qu\u1ea3n l\u00fd can thi\u1ec7p m\u00e0 kh\u00f4ng thi\u00ean v\u1ecb.<\/p>\n

                Chi\u1ebfn l\u01b0\u1ee3c ph\u00f2ng ng\u1eeba \ud83d\udee0\ufe0f<\/h2>\n

                C\u00e1c bi\u1ec7n ph\u00e1p ch\u1ee7 \u0111\u1ed9ng gi\u00fap gi\u1ea3m t\u1ea7n su\u1ea5t xung \u0111\u1ed9t. M\u1ed9t chi\u1ebfc m\u00e1y \u0111\u01b0\u1ee3c b\u00f4i tr\u01a1n t\u1ed1t s\u1ebd v\u1eadn h\u00e0nh tr\u01a1n tru h\u01a1n so v\u1edbi chi\u1ebfc m\u00e1y lu\u00f4n ph\u1ea3i s\u1eeda ch\u1eefa.<\/p>\n

                  \n
                • Vai tr\u00f2 r\u00f5 r\u00e0ng:<\/strong> \u0110\u1ea3m b\u1ea3o m\u1ecdi ng\u01b0\u1eddi hi\u1ec3u r\u00f5 tr\u00e1ch nhi\u1ec7m c\u1ee7a m\u00ecnh. S\u1ef1 m\u01a1 h\u1ed3 s\u1ebd d\u1eabn \u0111\u1ebfn xung \u0111\u1ed9t.<\/li>\n
                • Ti\u00eau chu\u1ea9n ho\u00e0n th\u00e0nh:<\/strong> Th\u1ed1ng nh\u1ea5t c\u00e1c ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng t\u1eeb \u0111\u1ea7u \u0111\u1ec3 tr\u00e1nh tranh c\u00e3i v\u00e0o cu\u1ed1i m\u1ed9t v\u00f2ng ph\u00e1t tri\u1ec3n.<\/li>\n
                • S\u1ed5 tay \u0111\u1ed9i nh\u00f3m:<\/strong> T\u1ea1o m\u1ed9t t\u00e0i li\u1ec7u n\u00eau r\u00f5 c\u00e1ch \u0111\u1ed9i nh\u00f3m ph\u1ed1i h\u1ee3p l\u00e0m vi\u1ec7c. Bao g\u1ed3m c\u00e1c quy t\u1eafc cho c\u00e1c cu\u1ed9c h\u1ecdp v\u00e0 giao ti\u1ebfp.<\/li>\n
                • C\u00e1c bu\u1ed5i ki\u1ec3m tra \u0111\u1ecbnh k\u1ef3:<\/strong> T\u1ed5 ch\u1ee9c c\u00e1c bu\u1ed5i g\u1eb7p ri\u00eang t\u01b0, kh\u00f4ng ch\u00ednh th\u1ee9c \u0111\u1ec3 ph\u00e1t hi\u1ec7n s\u1edbm nh\u1eefng v\u1ea5n \u0111\u1ec1 nh\u1ecf tr\u01b0\u1edbc khi ch\u00fang tr\u1edf n\u00ean nghi\u00eam tr\u1ecdng.<\/li>\n<\/ul>\n

                  V\u00ed d\u1ee5 th\u1ef1c t\u1ebf: Tranh c\u00e3i v\u1ec1 ki\u1ebfn tr\u00fac \ud83d\udcbb<\/h2>\n

                  H\u00e3y xem x\u00e9t m\u1ed9t t\u00ecnh hu\u1ed1ng m\u00e0 hai l\u1eadp tr\u00ecnh vi\u00ean c\u1ea5p cao kh\u00f4ng \u0111\u1ed3ng \u00fd v\u1ec1 l\u01b0\u1ee3c \u0111\u1ed3 c\u01a1 s\u1edf d\u1eef li\u1ec7u cho m\u1ed9t t\u00ednh n\u0103ng m\u1edbi. M\u1ed9t ng\u01b0\u1eddi mu\u1ed1n d\u00f9ng ph\u01b0\u01a1ng ph\u00e1p NoSQL \u0111\u1ec3 \u0111\u1ea1t t\u1ed1c \u0111\u1ed9; ng\u01b0\u1eddi kia mu\u1ed1n d\u00f9ng SQL \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh nh\u1ea5t qu\u00e1n.<\/p>\n

                  C\u00e1ch ti\u1ebfp c\u1eadn sai l\u1ea7m:<\/strong> Ng\u01b0\u1eddi qu\u1ea3n l\u00fd Scrum ch\u1ecdn ph\u01b0\u01a1ng \u00e1n SQL v\u00ec h\u1ecd \u01b0u ti\u00ean t\u00ednh nh\u1ea5t qu\u00e1n. \u0110i\u1ec1u n\u00e0y khi\u1ebfn l\u1eadp tr\u00ecnh vi\u00ean \u1ee7ng h\u1ed9 NoSQL c\u1ea3m th\u1ea5y b\u1ecb lo\u1ea1i tr\u1eeb.<\/p>\n

                  C\u00e1ch ti\u1ebfp c\u1eadn \u0111\u00fang \u0111\u1eafn:<\/strong> Ng\u01b0\u1eddi Scrum Master h\u1ed7 tr\u1ee3 th\u1ef1c hi\u1ec7n th\u1eed nghi\u1ec7m ng\u1eafn h\u1ea1n. C\u1ea3 hai l\u1eadp tr\u00ecnh vi\u00ean c\u00f9ng x\u00e2y d\u1ef1ng c\u00e1c b\u1ea3n m\u1eabu nh\u1ecf \u0111\u1ec3 ki\u1ec3m tra \u0111\u1ed9 tr\u1ec5 v\u00e0 \u0111\u1ed9 ph\u1ee9c t\u1ea1p. \u0110\u1ed9i nh\u00f3m c\u00f9ng xem x\u00e9t d\u1eef li\u1ec7u. Quy\u1ebft \u0111\u1ecbnh \u0111\u01b0\u1ee3c \u0111\u01b0a ra d\u1ef1a tr\u00ean b\u1eb1ng ch\u1ee9ng thu th\u1eadp \u0111\u01b0\u1ee3c, ch\u1ee9 kh\u00f4ng ph\u1ea3i d\u1ef1a tr\u00ean th\u1ee9 b\u1eadc.<\/p>\n

                  Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y \u0111\u1ea3m b\u1ea3o k\u1ebft qu\u1ea3 \u0111\u01b0\u1ee3c \u0111\u1ed9i nh\u00f3m n\u1eafm gi\u1eef. Ngay c\u1ea3 khi \u00fd t\u01b0\u1edfng c\u1ee7a m\u1ed9t l\u1eadp tr\u00ecnh vi\u00ean kh\u00f4ng \u0111\u01b0\u1ee3c ch\u1ecdn, h\u1ecd v\u1eabn l\u00e0 m\u1ed9t ph\u1ea7n trong qu\u00e1 tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh.<\/p>\n

                  X\u1eed l\u00fd c\u00e1c cu\u1ed9c t\u1ea5n c\u00f4ng c\u00e1 nh\u00e2n \ud83d\udde3\ufe0f<\/h2>\n

                  Khi xung \u0111\u1ed9t tr\u1edf th\u00e0nh c\u00e1 nh\u00e2n, n\u00f3 ph\u1ea3i \u0111\u01b0\u1ee3c d\u1eebng ngay l\u1eadp t\u1ee9c. M\u1ed9t b\u00ean trung l\u1eadp c\u1ea7n can thi\u1ec7p.<\/p>\n

                    \n
                  • \u0110\u1eb7t ranh gi\u1edbi r\u00f5 r\u00e0ng:<\/strong> \u201cT\u00f4i c\u1ea7n ch\u00fang ta gi\u1eef cu\u1ed9c th\u1ea3o lu\u1eadn t\u1eadp trung v\u00e0o c\u00f4ng vi\u1ec7c, ch\u1ee9 kh\u00f4ng ph\u1ea3i v\u00e0o c\u00e1 nh\u00e2n.\u201d<\/li>\n
                  • T\u1ea1m d\u1eebng bu\u1ed5i th\u1ea3o lu\u1eadn:<\/strong> Ngh\u1ec9 ng\u01a1i m\u1ed9t ch\u00fat \u0111\u1ec3 c\u1ea3m x\u00fac l\u1eafng xu\u1ed1ng.<\/li>\n
                  • Cu\u1ed9c tr\u00f2 chuy\u1ec7n ri\u00eang t\u01b0:<\/strong> N\u00f3i chuy\u1ec7n ri\u00eang v\u1edbi c\u00e1 nh\u00e2n li\u00ean quan. Gi\u1ea3i th\u00edch t\u00e1c \u0111\u1ed9ng c\u1ee7a h\u00e0nh vi c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi \u0111\u1ed9i nh\u00f3m.<\/li>\n
                  • T\u00e1i tham gia:<\/strong> Ch\u1ec9 \u0111\u01b0a h\u1ecd quay l\u1ea1i khi h\u1ecd s\u1eb5n s\u00e0ng th\u1ea3o lu\u1eadn ch\u1ee7 \u0111\u1ec1 m\u1ed9t c\u00e1ch x\u00e2y d\u1ef1ng.<\/li>\n<\/ul>\n

                    T\u1ed1t h\u01a1n l\u00e0 m\u1ea5t th\u1eddi gian ngay l\u00fac n\u00e0y c\u00f2n h\u01a1n l\u00e0 m\u1ea5t ni\u1ec1m tin trong nhi\u1ec1u tu\u1ea7n. B\u1ea3o v\u1ec7 v\u0103n h\u00f3a \u0111\u1ed9i nh\u00f3m quan tr\u1ecdng h\u01a1n vi\u1ec7c \u0111\u1ea1t m\u1ee5c ti\u00eau v\u00f2ng ph\u00e1t tri\u1ec3n c\u1ee5 th\u1ec3.<\/p>\n

                    Suy ngh\u0129 cu\u1ed1i c\u00f9ng v\u1ec1 \u0111\u1ed9ng l\u1ef1c \u0111\u1ed9i nh\u00f3m \ud83d\udc40<\/h2>\n

                    Gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t m\u00e0 kh\u00f4ng thi\u00ean v\u1ecb l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng ph\u00e1t tri\u1ec3n theo th\u1eddi gian. N\u00f3 \u0111\u00f2i h\u1ecfi s\u1ef1 ki\u00ean nh\u1eabn, th\u1ea5u c\u1ea3m v\u00e0 cam k\u1ebft v\u1edbi quy tr\u00ecnh. S\u1ebd c\u00f3 nh\u1eefng l\u00fac b\u1ea1n c\u1ea3m th\u1ea5y b\u1ed1i r\u1ed1i ho\u1eb7c c\u0103ng th\u1eb3ng r\u00f5 r\u1ec7t.<\/p>\n

                    H\u00e3y nh\u1edb r\u1eb1ng m\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n kh\u00f4ng ph\u1ea3i l\u00e0 lo\u1ea1i b\u1ecf m\u1ecdi s\u1ef1 b\u1ea5t \u0111\u1ed3ng. \u0110i\u1ec1u \u0111\u00f3 l\u00e0 kh\u00f4ng th\u1ec3. M\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n l\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng s\u1ef1 b\u1ea5t \u0111\u1ed3ng ph\u1ee5c v\u1ee5 cho s\u1ea3n ph\u1ea9m v\u00e0 \u0111\u1ed9i nh\u00f3m. B\u1eb1ng c\u00e1ch duy tr\u00ec s\u1ef1 trung l\u1eadp, b\u1ea1n trao quy\u1ec1n cho \u0111\u1ed9i nh\u00f3m t\u1ef1 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd. B\u1ea1n x\u00e2y d\u1ef1ng m\u1ed9t t\u1ed5 ch\u1ee9c v\u1eefng m\u1ea1nh c\u00f3 th\u1ec3 ch\u1ecbu \u0111\u1ef1ng \u00e1p l\u1ef1c v\u00e0 v\u01b0\u01a1n l\u00ean m\u1ea1nh m\u1ebd h\u01a1n.<\/p>\n

                    T\u1eadp trung v\u00e0o h\u1ec7 th\u1ed1ng. C\u1ea3i thi\u1ec7n quy tr\u00ecnh l\u00e0m vi\u1ec7c. H\u1ed7 tr\u1ee3 con ng\u01b0\u1eddi. Khi b\u1ea1n l\u00e0m \u0111i\u1ec1u \u0111\u00f3, xung \u0111\u1ed9t s\u1ebd t\u1ef1 nhi\u00ean m\u1ea5t \u0111i s\u1ee9c m\u1ea1nh chia r\u1ebd. \u0110\u1ed9i nh\u00f3m ti\u1ebfn b\u01b0\u1edbc c\u00f9ng nhau, g\u1eafn k\u1ebft b\u1edfi nh\u1eefng gi\u00e1 tr\u1ecb chung v\u00e0 m\u1ed9t m\u1ee5c \u0111\u00edch r\u00f5 r\u00e0ng.<\/p>\n","protected":false},"excerpt":{"rendered":"

                    Trong m\u00f4i tr\u01b0\u1eddng nhanh ch\u00f3ng c\u1ee7a Agile v\u00e0 Scrum, xung \u0111\u1ed9t l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi. Nh\u1eefng \u0111\u1ed9i nh\u00f3m hi\u1ec7u su\u1ea5t cao kh\u00f4ng thi\u1ebfu s\u1ef1 b\u1ea5t \u0111\u1ed3ng; ch\u00ednh s\u1ef1…<\/p>\n","protected":false},"author":1,"featured_media":224,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"Gi\u1ea3i quy\u1ebft Xung \u0111\u1ed9t Nh\u00f3m m\u00e0 Kh\u00f4ng L\u1ef1a ch\u1ecdn Phe | H\u01b0\u1edbng d\u1eabn Scrum \ud83d\udee1\ufe0f","_yoast_wpseo_metadesc":"H\u1ecdc c\u00e1ch \u0111i\u1ec1u h\u01b0\u1edbng c\u00e1c tranh ch\u1ea5p nh\u00f3m trong Agile. C\u00e1c chi\u1ebfn l\u01b0\u1ee3c gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t hi\u1ec7u qu\u1ea3 cho c\u00e1c Scrum Master m\u00e0 kh\u00f4ng thi\u00ean v\u1ecb. 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