{"id":205,"date":"2026-03-27T10:29:24","date_gmt":"2026-03-27T10:29:24","guid":{"rendered":"https:\/\/www.go-notes.com\/vn\/resolving-conflicts-business-units-it-bmm\/"},"modified":"2026-03-27T10:29:24","modified_gmt":"2026-03-27T10:29:24","slug":"resolving-conflicts-business-units-it-bmm","status":"publish","type":"post","link":"https:\/\/www.go-notes.com\/vn\/resolving-conflicts-business-units-it-bmm\/","title":{"rendered":"M\u00f4 h\u00ecnh \u0110\u1ed9ng l\u1ef1c Kinh doanh: Gi\u1ea3i quy\u1ebft Xung \u0111\u1ed9t Gi\u1eefa C\u00e1c \u0110\u01a1n v\u1ecb Kinh doanh v\u00e0 B\u1ed9 ph\u1eadn CNTT"},"content":{"rendered":"<p>Trong c\u00e1c doanh nghi\u1ec7p hi\u1ec7n \u0111\u1ea1i, s\u1ef1 c\u0103ng th\u1eb3ng gi\u1eefa c\u00e1c \u0111\u01a1n v\u1ecb kinh doanh v\u00e0 c\u00e1c b\u1ed9 ph\u1eadn CNTT kh\u00f4ng ch\u1ec9 l\u00e0 \u0111i\u1ec1u phi\u1ec1n to\u00e1i; \u0111\u00f3 l\u00e0 m\u1ed9t r\u1ee7i ro chi\u1ebfn l\u01b0\u1ee3c. \ud83d\udea8 C\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o kinh doanh \u0111\u00f2i h\u1ecfi \u0111\u1ed5i m\u1edbi nhanh ch\u00f3ng v\u00e0 th\u1eddi gian \u0111\u01b0a s\u1ea3n ph\u1ea9m ra th\u1ecb tr\u01b0\u1eddng ng\u1eafn. C\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o CNTT \u01b0u ti\u00ean s\u1ef1 \u1ed5n \u0111\u1ecbnh, b\u1ea3o m\u1eadt v\u00e0 gi\u1ea3m n\u1ee3 k\u1ef9 thu\u1eadt. Khi nh\u1eefng \u01b0u ti\u00ean n\u00e0y va ch\u1ea1m m\u00e0 kh\u00f4ng c\u00f3 khung c\u1ea5u tr\u00fac, c\u00e1c d\u1ef1 \u00e1n b\u1ecb \u0111\u00ecnh tr\u1ec7, ng\u00e2n s\u00e1ch t\u0103ng v\u1ecdt v\u00e0 tinh th\u1ea7n l\u00e0m vi\u1ec7c suy gi\u1ea3m. H\u01b0\u1edbng d\u1eabn n\u00e0y kh\u00e1m ph\u00e1 c\u00e1ch m\u00e0<strong>M\u00f4 h\u00ecnh \u0110\u1ed9ng l\u1ef1c Kinh doanh (BMM)<\/strong>cung c\u1ea5p m\u1ed9t n\u1ec1n t\u1ea3ng trung l\u1eadp \u0111\u1ec3 gi\u1ea3i quy\u1ebft nh\u1eefng c\u0103ng th\u1eb3ng n\u00e0y m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/p>\n<p>B\u1eb1ng c\u00e1ch \u00e1p d\u1ee5ng m\u1ed9t ng\u00f4n ng\u1eef chu\u1ea9n h\u00f3a cho chi\u1ebfn l\u01b0\u1ee3c v\u00e0 th\u1ef1c thi, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 chuy\u1ec3n t\u1eeb vi\u1ec7c x\u1eed l\u00fd kh\u1ea9n c\u1ea5p sang s\u1ef1 ph\u1ed1i h\u1ee3p ch\u1ee7 \u0111\u1ed9ng. C\u00e1ch ti\u1ebfp c\u1eadn n\u00e0y d\u1ef1a v\u00e0o vi\u1ec7c x\u00e1c \u0111\u1ecbnh m\u1ed1i quan h\u1ec7 gi\u1eefa<em>Nh\u1eefng \u0111i\u1ec1u mong mu\u1ed1n<\/em>v\u00e0<em>Nh\u1eefng nhu c\u1ea7u<\/em>c\u1ee7a c\u00e1c b\u00ean li\u00ean quan \u0111\u1ebfn c\u00e1c m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3<em>M\u1ee5c ti\u00eau<\/em>v\u00e0<em>M\u1ee5c ti\u00eau<\/em>, \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ed7i s\u00e1ng ki\u1ebfn k\u1ef9 thu\u1eadt \u0111\u1ec1u h\u1ed7 tr\u1ee3 m\u1ed9t k\u1ebft qu\u1ea3 kinh doanh c\u1ee5 th\u1ec3. \ud83d\udca1<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img alt=\"Infographic illustrating how the Business Motivation Model (BMM) resolves conflicts between business units and IT departments. Features a clean flat design with pastel accents showing: (1) friction points between business speed vs IT stability, (2) BMM framework diagram mapping Ends (Goals\/Objectives) and Means (Plans\/Tactics), (3) five-step resolution process: identify wants, define needs, set shared goals, design plans, monitor influencers, (4) retail industry example demonstrating phased implementation, and (5) success metrics including goal achievement rate and stakeholder satisfaction. Designed with rounded shapes, black outlines, and ample white space for student-friendly learning and social media sharing.\" decoding=\"async\" src=\"https:\/\/www.go-notes.com\/wp-content\/uploads\/2026\/03\/business-it-conflict-resolution-bmm-infographic.jpg\"\/><\/figure>\n<\/div>\n<h2>\ud83d\udcc9 Gi\u1ea3i ph\u1eabu c\u1ee7a S\u1ef1 C\u0103ng th\u1eb3ng Kinh doanh-CNTT<\/h2>\n<p>Xung \u0111\u1ed9t hi\u1ebfm khi xu\u1ea5t ph\u00e1t t\u1eeb \u00fd \u0111\u1ecbnh x\u1ea5u. Ch\u00fang b\u1eaft ngu\u1ed3n t\u1eeb c\u00e1c \u0111\u1ed9ng l\u1ef1c kh\u00f4ng \u0111\u1ed3ng b\u1ed9 v\u00e0 thi\u1ebfu b\u1ed1i c\u1ea3nh chung. \u0110\u1ec3 gi\u1ea3i quy\u1ebft nh\u1eefng v\u1ea5n \u0111\u1ec1 n\u00e0y, ch\u00fang ta c\u1ea7n x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 tr\u01b0\u1edbc ti\u00ean. Nh\u1eefng \u0111i\u1ec3m g\u00e2y c\u0103ng th\u1eb3ng th\u01b0\u1eddng th\u1ec3 hi\u1ec7n r\u00f5 \u1edf c\u00e1c khu v\u1ef1c sau:<\/p>\n<ul>\n<li><strong>T\u1ed1c \u0111\u1ed9 so v\u1edbi S\u1ef1 \u1ed5n \u0111\u1ecbnh:<\/strong>B\u1ed9 ph\u1eadn Marketing th\u00fac \u0111\u1ea9y tri\u1ec3n khai t\u00ednh n\u0103ng chi\u1ebfn d\u1ecbch m\u1edbi ngay l\u1eadp t\u1ee9c, trong khi B\u1ed9 ph\u1eadn K\u1ef9 thu\u1eadt c\u1ea3nh b\u00e1o v\u1ec1 nguy c\u01a1 s\u1ef1 c\u1ed1 h\u1ec7 th\u1ed1ng.<\/li>\n<li><strong>Xung \u0111\u1ed9t v\u1ec1 ngu\u1ed3n l\u1ef1c:<\/strong>C\u1ea3 hai b\u1ed9 ph\u1eadn \u0111\u1ec1u y\u00eau c\u1ea7u s\u1eed d\u1ee5ng c\u00f9ng m\u1ed9t n\u0103ng l\u1ef1c ph\u00e1t tri\u1ec3n cho c\u00e1c \u01b0u ti\u00ean ri\u00eang c\u1ee7a m\u00ecnh.<\/li>\n<li><strong>Gi\u00e1 tr\u1ecb ch\u01b0a \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh:<\/strong>B\u1ed9 ph\u1eadn kinh doanh y\u00eau c\u1ea7u c\u00e1c t\u00ednh n\u0103ng m\u00e0 kh\u00f4ng gi\u1ea3i th\u00edch r\u00f5 v\u1ec1 l\u1ee3i \u00edch \u0111\u1ea7u t\u01b0 (ROI), khi\u1ebfn CNTT kh\u00f3 bi\u1ec7n minh cho n\u1ed7 l\u1ef1c th\u1ef1c hi\u1ec7n.<\/li>\n<li><strong>Kho\u1ea3ng c\u00e1ch giao ti\u1ebfp:<\/strong>B\u1ed9 ph\u1eadn kinh doanh n\u00f3i v\u1ec1 doanh thu v\u00e0 th\u1ecb ph\u1ea7n; CNTT n\u00f3i v\u1ec1 \u0111\u1ed9 tr\u1ec5 v\u00e0 th\u1eddi gian ho\u1ea1t \u0111\u1ed9ng. C\u1ea3 hai b\u00ean \u0111\u1ec1u kh\u00f4ng th\u1ef1c s\u1ef1 hi\u1ec3u r\u00f5 r\u00e0ng nh\u1eefng gi\u1edbi h\u1ea1n c\u1ee7a nhau.<\/li>\n<\/ul>\n<p>Kh\u00f4ng c\u00f3 c\u01a1 ch\u1ebf n\u00e0o \u0111\u1ec3 chuy\u1ec3n \u0111\u1ed5i \u00fd \u0111\u1ecbnh kinh doanh th\u00e0nh y\u00eau c\u1ea7u k\u1ef9 thu\u1eadt, nh\u1eefng gi\u1ea3 \u0111\u1ecbnh s\u1ebd l\u1ea5p \u0111\u1ea7y kho\u1ea3ng tr\u1ed1ng. Ch\u00ednh nh\u1eefng gi\u1ea3 \u0111\u1ecbnh n\u00e0y l\u00e0 n\u01a1i c\u00e1c d\u1ef1 \u00e1n sai l\u1ec7ch. \ud83d\uded1<\/p>\n<h2>\ud83e\udde9 Hi\u1ec3u r\u00f5 M\u00f4 h\u00ecnh \u0110\u1ed9ng l\u1ef1c Kinh doanh (BMM)<\/h2>\n<p>M\u00f4 h\u00ecnh \u0110\u1ed9ng l\u1ef1c Kinh doanh l\u00e0 m\u1ed9t ti\u00eau chu\u1ea9n ng\u00e0nh \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 m\u00f4 h\u00ecnh h\u00f3a chi\u1ebfn l\u01b0\u1ee3c, l\u1eadp k\u1ebf ho\u1ea1ch v\u00e0 th\u1ef1c thi c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c. M\u00f4 h\u00ecnh n\u00e0y \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n nh\u1eb1m thu h\u1eb9p kho\u1ea3ng c\u00e1ch gi\u1eefa chi\u1ebfn l\u01b0\u1ee3c c\u1ea5p cao v\u00e0 th\u1ef1c thi c\u1ea5p th\u1ea5p. Trong b\u1ed1i c\u1ea3nh gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t, BMM \u0111\u00f3ng vai tr\u00f2 nh\u01b0 m\u1ed9t c\u00f4ng c\u1ee5 d\u1ecbch thu\u1eadt.<\/p>\n<p>N\u00f3 t\u1eadp trung v\u00e0o hai chi\u1ec1u ch\u00ednh:<\/p>\n<ul>\n<li><strong>M\u1ee5c \u0111\u00edch:<\/strong>\u0110i\u1ec1u t\u1ed5 ch\u1ee9c mu\u1ed1n \u0111\u1ea1t \u0111\u01b0\u1ee3c (M\u1ee5c ti\u00eau v\u00e0 M\u1ee5c ti\u00eau).<\/li>\n<li><strong>Ph\u01b0\u01a1ng ti\u1ec7n:<\/strong> C\u00e1ch t\u1ed5 ch\u1ee9c \u0111\u1ea1t \u0111\u01b0\u1ee3c ch\u00fang (K\u1ebf ho\u1ea1ch, Chi\u1ebfn thu\u1eadt v\u00e0 Ngu\u1ed3n l\u1ef1c).<\/li>\n<\/ul>\n<p>Khi xung \u0111\u1ed9t x\u1ea3y ra, th\u01b0\u1eddng l\u00e0 do <em>Ph\u01b0\u01a1ng ti\u1ec7n<\/em> \u0111\u1ec1 xu\u1ea5t b\u1edfi IT kh\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi <em>M\u1ee5c ti\u00eau<\/em> mong mu\u1ed1n c\u1ee7a B\u1ed9 ph\u1eadn Kinh doanh. BMM bu\u1ed9c ph\u1ea3i x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng c\u1ea3 hai ph\u00eda tr\u01b0\u1edbc khi b\u1ea5t k\u1ef3 c\u00f4ng vi\u1ec7c n\u00e0o b\u1eaft \u0111\u1ea7u.<\/p>\n<h3>C\u00e1c y\u1ebfu t\u1ed1 ch\u00ednh c\u1ee7a BMM li\u00ean quan \u0111\u1ebfn gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t<\/h3>\n<p>\u0110\u1ec3 \u00e1p d\u1ee5ng m\u00f4 h\u00ecnh n\u00e0y m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, ch\u00fang ta c\u1ea7n hi\u1ec3u r\u00f5 c\u00e1c th\u00e0nh ph\u1ea7n c\u1ee5 th\u1ec3 tham gia:<\/p>\n<ul>\n<li><strong>C\u00e1c b\u00ean li\u00ean quan:<\/strong> Nh\u1eefng c\u00e1 nh\u00e2n ho\u1eb7c nh\u00f3m c\u00f3 l\u1ee3i \u00edch li\u00ean quan \u0111\u1ebfn k\u1ebft qu\u1ea3.<\/li>\n<li><strong>Nh\u1eefng t\u00e1c nh\u00e2n \u1ea3nh h\u01b0\u1edfng:<\/strong> Nh\u1eefng y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn kh\u1ea3 n\u0103ng \u0111\u1ea1t \u0111\u01b0\u1ee3c M\u1ee5c ti\u00eau (v\u00ed d\u1ee5: quy \u0111\u1ecbnh, \u0111i\u1ec1u ki\u1ec7n th\u1ecb tr\u01b0\u1eddng, gi\u1edbi h\u1ea1n k\u1ef9 thu\u1eadt).<\/li>\n<li><strong>Nh\u1eefng mong mu\u1ed1n:<\/strong> Nh\u1eefng mong mu\u1ed1n c\u1ee5 th\u1ec3 c\u1ee7a m\u1ed9t b\u00ean li\u00ean quan (v\u00ed d\u1ee5: \u201cT\u00f4i mu\u1ed1n thanh to\u00e1n nhanh h\u01a1n.\u201d).<\/li>\n<li><strong>Nh\u1eefng nhu c\u1ea7u:<\/strong> Nh\u1eefng y\u00eau c\u1ea7u n\u1ec1n t\u1ea3ng c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng \u0111\u1ec3 th\u1ecfa m\u00e3n m\u1ed9t Mong mu\u1ed1n (v\u00ed d\u1ee5: \u201cH\u1ec7 th\u1ed1ng ph\u1ea3i x\u1eed l\u00fd \u0111\u01b0\u1ee3c 1000 y\u00eau c\u1ea7u m\u1ed7i gi\u00e2y.\u201d).<\/li>\n<li><strong>M\u1ee5c ti\u00eau:<\/strong> Nh\u1eefng k\u1ebft qu\u1ea3 mong mu\u1ed1n c\u1ea5p cao c\u1ea7n ph\u1ea3i \u0111\u1ea1t \u0111\u01b0\u1ee3c.<\/li>\n<li><strong>M\u1ee5c ti\u00eau c\u1ee5 th\u1ec3:<\/strong> Nh\u1eefng m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3, \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c nh\u1eb1m h\u1ed7 tr\u1ee3 m\u1ed9t M\u1ee5c ti\u00eau.<\/li>\n<li><strong>K\u1ebf ho\u1ea1ch:<\/strong> Chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ed9t M\u1ee5c ti\u00eau.<\/li>\n<li><strong>Chi\u1ebfn thu\u1eadt:<\/strong> Nh\u1eefng h\u00e0nh \u0111\u1ed9ng c\u1ee5 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u1ec3 th\u1ef1c thi K\u1ebf ho\u1ea1ch.<\/li>\n<\/ul>\n<h2>\ud83d\udd0d G\u00e1n xung \u0111\u1ed9t v\u00e0o c\u00e1c y\u1ebfu t\u1ed1 c\u1ee7a BMM<\/h2>\n<p>M\u1ecdi xung \u0111\u1ed9t \u0111\u1ec1u c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c g\u00e1n v\u00e0o m\u1ed9t y\u1ebfu t\u1ed1 c\u1ee5 th\u1ec3 trong m\u00f4 h\u00ecnh. B\u1eb1ng c\u00e1ch x\u00e1c \u0111\u1ecbnh y\u1ebfu t\u1ed1 n\u00e0o b\u1ecb l\u1ec7ch, b\u1ea1n c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng chi\u1ebfn l\u01b0\u1ee3c gi\u1ea3i quy\u1ebft ph\u00f9 h\u1ee3p. B\u1ea3ng d\u01b0\u1edbi \u0111\u00e2y minh h\u1ecda c\u00e1c \u0111i\u1ec3m g\u00e2y m\u00e2u thu\u1eabn ph\u1ed5 bi\u1ebfn v\u00e0 c\u00e1c b\u1ea3n g\u00e1n t\u01b0\u01a1ng \u1ee9ng v\u1edbi BMM.<\/p>\n<table>\n<thead>\n<tr>\n<th>Lo\u1ea1i xung \u0111\u1ed9t<\/th>\n<th>Y\u1ebfu t\u1ed1 BMM<\/th>\n<th>Tr\u1ecdng t\u00e2m gi\u1ea3i quy\u1ebft<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Kinh doanh y\u00eau c\u1ea7u th\u1eddi gian th\u1ef1c hi\u1ec7n kh\u00f4ng th\u1ef1c t\u1ebf<\/td>\n<td>M\u1ee5c ti\u00eau \/ M\u1ee5c \u0111\u00edch<\/td>\n<td>Xem x\u00e9t l\u1ea1i t\u00ednh kh\u1ea3 thi v\u00e0 ngu\u1ed3n l\u1ef1c<\/td>\n<\/tr>\n<tr>\n<td>IT ch\u1eb7n c\u00e1c t\u00ednh n\u0103ng v\u00ec &#8216;n\u1ee3 k\u1ef9 thu\u1eadt&#8217;<\/td>\n<td>Nh\u1eefng ng\u01b0\u1eddi \u1ea3nh h\u01b0\u1edfng<\/td>\n<td>L\u00e0m cho n\u1ee3 tr\u1edf n\u00ean r\u00f5 r\u00e0ng nh\u01b0 m\u1ed9t y\u1ebfu t\u1ed1 r\u1ee7i ro<\/td>\n<\/tr>\n<tr>\n<td>\u01afu ti\u00ean gi\u1eefa c\u00e1c d\u1ef1 \u00e1n kh\u00f4ng r\u00f5 r\u00e0ng<\/td>\n<td>Nh\u1eefng \u0111i\u1ec1u mong mu\u1ed1n \/ Nh\u1eefng nhu c\u1ea7u<\/td>\n<td>L\u00e0m r\u00f5 th\u1ee9 t\u1ef1 \u01b0u ti\u00ean gi\u00e1 tr\u1ecb c\u1ee7a c\u00e1c b\u00ean li\u00ean quan<\/td>\n<\/tr>\n<tr>\n<td>C\u00e1c s\u1ea3n ph\u1ea9m \u0111\u1ea7u ra kh\u00f4ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nhu c\u1ea7u s\u1eed d\u1ee5ng kinh doanh<\/td>\n<td>K\u1ebf ho\u1ea1ch \/ Chi\u1ebfn thu\u1eadt<\/td>\n<td>\u0110i\u1ec1u ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c th\u1ef1c hi\u1ec7n cho ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c \u0111\u00edch<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Vi\u1ec7c ph\u00e2n t\u00edch n\u00e0y gi\u00fap c\u00e1c \u0111\u1ed9i nh\u00f3m ng\u1eebng tranh c\u00e3i v\u1ec1 tri\u1ec7u ch\u1ee9ng v\u00e0 b\u1eaft \u0111\u1ea7u gi\u1ea3i quy\u1ebft nguy\u00ean nh\u00e2n c\u1ea5u tr\u00fac. \ud83d\udee0\ufe0f<\/p>\n<h2>\ud83d\udee0\ufe0f H\u01b0\u1edbng d\u1eabn t\u1eebng b\u01b0\u1edbc \u0111\u1ec3 gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t<\/h2>\n<p>\u00c1p d\u1ee5ng M\u00f4 h\u00ecnh \u0110\u1ed9ng l\u1ef1c Kinh doanh \u0111\u00f2i h\u1ecfi m\u1ed9t quy tr\u00ecnh nghi\u00eam ng\u1eb7t. H\u00e3y tu\u00e2n theo c\u00e1c b\u01b0\u1edbc sau \u0111\u1ec3 th\u00fac \u0111\u1ea9y s\u1ef1 th\u1ed1ng nh\u1ea5t gi\u1eefa c\u00e1c \u0111\u1ed9i nh\u00f3m kinh doanh v\u00e0 CNTT.<\/p>\n<h3>1. X\u00e1c \u0111\u1ecbnh t\u1ea5t c\u1ea3 c\u00e1c b\u00ean li\u00ean quan v\u00e0 nh\u1eefng \u0111i\u1ec1u h\u1ecd mong mu\u1ed1n<\/h3>\n<p>B\u01b0\u1edbc \u0111\u1ea7u ti\u00ean l\u00e0 t\u1eadp h\u1ee3p t\u1ea5t c\u1ea3 nh\u1eefng ng\u01b0\u1eddi c\u00f3 l\u1ee3i \u00edch thi\u1ebft th\u1ef1c trong d\u1ef1 \u00e1n. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m ch\u1ee7 s\u1edf h\u1eefu kinh doanh, qu\u1ea3n l\u00fd CNTT, ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i v\u00e0 c\u00e1c nh\u00e2n vi\u00ean tu\u00e2n th\u1ee7. \u0110\u1ed1i v\u1edbi m\u1ed7i b\u00ean li\u00ean quan, h\u00e3y ghi ch\u00e9p r\u00f5 r\u00e0ng v\u1ec1 <strong>Nh\u1eefng \u0111i\u1ec1u mong mu\u1ed1n<\/strong>.<\/p>\n<ul>\n<li><strong>\u0110\u01a1n v\u1ecb kinh doanh:<\/strong> \u201cCh\u00fang t\u00f4i mu\u1ed1n t\u0103ng t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i l\u00ean 5%.\u201d<\/li>\n<li><strong>\u0110\u1ed9i CNTT:<\/strong> \u201cCh\u00fang t\u00f4i mu\u1ed1n gi\u1ea3m chi ph\u00ed m\u00e1y ch\u1ee7 xu\u1ed1ng 20%.\u201d<\/li>\n<li><strong>B\u1ea3o m\u1eadt:<\/strong> \u201cCh\u00fang t\u00f4i mu\u1ed1n \u0111\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7 m\u00e3 h\u00f3a d\u1eef li\u1ec7u.\u201d<\/li>\n<\/ul>\n<p>Kh\u00f4ng ch\u1ea5p nh\u1eadn nh\u1eefng ph\u00e1t bi\u1ec3u m\u01a1 h\u1ed3. N\u1ebfu m\u1ed9t b\u00ean li\u00ean quan n\u00f3i: \u201cT\u00f4i mu\u1ed1n hi\u1ec7u su\u1ea5t t\u1ed1t h\u01a1n\u201d, h\u00e3y y\u00eau c\u1ea7u ch\u1ec9 s\u1ed1 c\u1ee5 th\u1ec3. \u0110\u00f3 l\u00e0 \u0111\u1ed9 tr\u1ec5? T\u1ed1c \u0111\u1ed9 truy\u1ec1n? Th\u1eddi gian ho\u1ea1t \u0111\u1ed9ng? \u0110\u01b0a ra c\u00e1c con s\u1ed1 cho nh\u1eefng mong mu\u1ed1n s\u1ebd bi\u1ebfn c\u1ea3m x\u00fac ch\u1ee7 quan th\u00e0nh d\u1eef li\u1ec7u kh\u00e1ch quan.<\/p>\n<h3>2. X\u00e1c \u0111\u1ecbnh nh\u1eefng nhu c\u1ea7u \u0111\u1eb1ng sau nh\u1eefng mong mu\u1ed1n<\/h3>\n<p>Sau khi li\u1ec7t k\u00ea c\u00e1c mong mu\u1ed1n, h\u00e3y \u0111i s\u00e2u h\u01a1n \u0111\u1ec3 t\u00ecm ra <strong>Nh\u1eefng nhu c\u1ea7u<\/strong>. M\u1ed9t mong mu\u1ed1n l\u00e0 m\u1ed9t khao kh\u00e1t; m\u1ed9t nhu c\u1ea7u l\u00e0 \u0111i\u1ec1u ki\u1ec7n c\u1ea7n thi\u1ebft \u0111\u1ec3 khao kh\u00e1t \u0111\u00f3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n. Th\u01b0\u1eddng xuy\u00ean x\u1ea3y ra xung \u0111\u1ed9t v\u00ec CNTT \u0111\u00e1p \u1ee9ng nhu c\u1ea7u, trong khi kinh doanh t\u1eadp trung v\u00e0o mong mu\u1ed1n, ho\u1eb7c ng\u01b0\u1ee3c l\u1ea1i.<\/p>\n<ul>\n<li><strong>Mong mu\u1ed1n:<\/strong> Ph\u00e1t h\u00e0nh m\u1ed9t \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng.<\/li>\n<li><strong>Y\u00eau c\u1ea7u:<\/strong>Truy c\u1eadp d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng th\u00f4ng qua m\u1ed9t API b\u1ea3o m\u1eadt.<\/li>\n<\/ul>\n<p>N\u1ebfu IT t\u1eeb ch\u1ed1i ph\u00e1t h\u00e0nh \u1ee9ng d\u1ee5ng do lo ng\u1ea1i v\u1ec1 b\u1ea3o m\u1eadt API, h\u1ecd \u0111ang gi\u1ea3i quy\u1ebft Y\u00eau c\u1ea7u. N\u1ebfu B\u1ed9 ph\u1eadn Kinh doanh t\u1eeb ch\u1ed1i n\u00e2ng c\u1ea5p b\u1ea3o m\u1eadt API, h\u1ecd \u0111ang b\u1ecf qua Y\u00eau c\u1ea7u. BMM bu\u1ed9c c\u1ea3 hai b\u00ean ph\u1ea3i c\u00f4ng nh\u1eadn Y\u00eau c\u1ea7u l\u00e0 m\u1ed9t gi\u1edbi h\u1ea1n.<\/p>\n<h3>3. X\u00e1c l\u1eadp c\u00e1c M\u1ee5c ti\u00eau v\u00e0 M\u1ee5c \u0111\u00edch chung<\/h3>\n<p>\u0110\u00e2y l\u00e0 b\u01b0\u1edbc quan tr\u1ecdng nh\u1ea5t \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 th\u1ed1ng nh\u1ea5t. T\u1ed5 ch\u1ee9c ph\u1ea3i x\u00e1c \u0111\u1ecbnh m\u1ed9t <strong>M\u1ee5c ti\u00eau<\/strong>bao g\u1ed3m l\u1ee3i \u00edch c\u1ee7a c\u1ea3 hai b\u00ean. M\u1ed9t M\u1ee5c ti\u00eau l\u00e0 tr\u1ea1ng th\u00e1i mong mu\u1ed1n c\u1ea7n ph\u1ea3i \u0111\u1ea1t \u0111\u01b0\u1ee3c.<\/p>\n<p>V\u00ed d\u1ee5:<\/p>\n<ul>\n<li><strong>M\u1ee5c ti\u00eau Kinh doanh:<\/strong>T\u0103ng doanh thu.<\/li>\n<li><strong>M\u1ee5c ti\u00eau CNTT:<\/strong>\u0110\u1ea3m b\u1ea3o kh\u1ea3 n\u0103ng s\u1eb5n s\u00e0ng c\u1ee7a h\u1ec7 th\u1ed1ng.<\/li>\n<li><strong>M\u1ee5c ti\u00eau chung:<\/strong>T\u1ed1i \u01b0u h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u1ec3 th\u00fac \u0111\u1ea9y doanh thu trong khi duy tr\u00ec th\u1eddi gian ho\u1ea1t \u0111\u1ed9ng 99,9%.<\/li>\n<\/ul>\n<p>B\u1eb1ng c\u00e1ch t\u1ea1o ra m\u1ed9t M\u1ee5c ti\u00eau chung, s\u1ef1 \u1ed5n \u0111\u1ecbnh c\u1ee7a CNTT tr\u1edf th\u00e0nh ph\u01b0\u01a1ng ti\u1ec7n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c doanh thu c\u1ee7a Kinh doanh, thay v\u00ec tr\u1edf th\u00e0nh r\u00e0o c\u1ea3n. C\u00e1c M\u1ee5c ti\u00eau ph\u1ea3i c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c. N\u1ebfu m\u1ed9t M\u1ee5c ti\u00eau kh\u00f4ng th\u1ec3 \u0111o l\u01b0\u1eddng, th\u00ec kh\u00f4ng th\u1ec3 theo d\u00f5i \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 th\u1ed1ng nh\u1ea5t.<\/p>\n<h3>4. Thi\u1ebft k\u1ebf c\u00e1c K\u1ebf ho\u1ea1ch v\u00e0 Chi\u1ebfn thu\u1eadt \u0111\u1ec3 \u0111\u00e1p \u1ee9ng Y\u00eau c\u1ea7u<\/h3>\n<p>Sau khi x\u00e1c \u0111\u1ecbnh M\u1ee5c ti\u00eau, h\u00e3y ph\u00e1t tri\u1ec3n <strong>K\u1ebf ho\u1ea1ch<\/strong>. M\u1ed9t K\u1ebf ho\u1ea1ch l\u00e0 chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ed9t M\u1ee5c ti\u00eau. <strong>Chi\u1ebfn thu\u1eadt<\/strong>l\u00e0 nh\u1eefng h\u00e0nh \u0111\u1ed9ng c\u1ee5 th\u1ec3.<\/p>\n<p>Khi x\u1ea3y ra m\u00e2u thu\u1eabn v\u1ec1 ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c, h\u00e3y quay l\u1ea1i K\u1ebf ho\u1ea1ch. N\u1ebfu m\u1ed9t chi\u1ebfn thu\u1eadt kh\u00f4ng \u0111\u00f3ng g\u00f3p v\u00e0o M\u1ee5c ti\u00eau chung, n\u00f3 n\u00ean \u0111\u01b0\u1ee3c \u01b0u ti\u00ean th\u1ea5p h\u01a1n. \u0110i\u1ec1u n\u00e0y lo\u1ea1i b\u1ecf thi\u00ean ki\u1ebfn c\u00e1 nh\u00e2n kh\u1ecfi qu\u00e1 tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh. Quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean m\u00f4 h\u00ecnh, ch\u1ee9 kh\u00f4ng ph\u1ea3i ng\u01b0\u1eddi \u0111\u1ee9ng \u0111\u1ea7u b\u1ed9 ph\u1eadn.<\/p>\n<h3>5. Ghi ch\u00e9p v\u00e0 theo d\u00f5i c\u00e1c Y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng<\/h3>\n<p><strong>C\u00e1c y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng<\/strong>l\u00e0 c\u00e1c y\u1ebfu t\u1ed1 b\u00ean ngo\u00e0i ho\u1eb7c b\u00ean trong \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn kh\u1ea3 n\u0103ng \u0111\u1ea1t \u0111\u01b0\u1ee3c M\u1ee5c ti\u00eau. Nh\u1eefng y\u1ebfu t\u1ed1 n\u00e0y bao g\u1ed3m thay \u0111\u1ed5i ng\u00e2n s\u00e1ch, c\u1eadp nh\u1eadt quy \u0111\u1ecbnh ho\u1eb7c n\u1ee3 k\u1ef9 thu\u1eadt.<\/p>\n<p>Khi CNTT n\u00f3i \u201cKh\u00f4ng\u201d, th\u01b0\u1eddng l\u00e0 do m\u1ed9t Y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng (v\u00ed d\u1ee5: \u201cH\u1ec7 th\u1ed1ng c\u0169 kh\u00f4ng th\u1ec3 h\u1ed7 tr\u1ee3 t\u00ednh n\u0103ng n\u00e0y\u201d). B\u1eb1ng c\u00e1ch ghi ch\u00e9p r\u00f5 r\u00e0ng Y\u1ebfu t\u1ed1 n\u00e0y, B\u1ed9 ph\u1eadn Kinh doanh hi\u1ec3u r\u1eb1ng gi\u1edbi h\u1ea1n kh\u00f4ng ph\u1ea3i l\u00e0 s\u1ef1 t\u1eeb ch\u1ed1i, m\u00e0 l\u00e0 m\u1ed9t th\u1ef1c t\u1ebf k\u1ef9 thu\u1eadt. T\u00ednh minh b\u1ea1ch n\u00e0y gi\u1ea3m b\u1edbt s\u1ef1 th\u1ea5t v\u1ecdng.<\/p>\n<h2>\ud83d\udcca T\u00ecnh hu\u1ed1ng th\u1ef1c t\u1ebf: Cu\u1ed9c xung \u0111\u1ed9t trong qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i s\u1ed1<\/h2>\n<p>\u0110\u1ec3 h\u00ecnh dung quy tr\u00ecnh n\u00e0y, h\u00e3y xem x\u00e9t m\u1ed9t t\u00ecnh hu\u1ed1ng gi\u1ea3 \u0111\u1ecbnh li\u00ean quan \u0111\u1ebfn m\u1ed9t C\u00f4ng ty B\u00e1n l\u1ebb.<\/p>\n<p><strong>T\u00ecnh hu\u1ed1ng:<\/strong><\/p>\n<ul>\n<li><strong>B\u1ed9 ph\u1eadn Kinh doanh (B\u00e1n l\u1ebb):<\/strong>Mu\u1ed1n ra m\u1eaft m\u1ed9t \u0111\u1ed9ng c\u01a1 \u0111\u1ec1 xu\u1ea5t c\u00e1 nh\u00e2n h\u00f3a \u0111\u1ec3 th\u00fac \u0111\u1ea9y doanh s\u1ed1.<\/li>\n<li><strong>Ph\u00f2ng Ban CNTT:<\/strong>Ph\u1ea3n \u0111\u1ed1i, vi\u1ec7n d\u1eabn n\u1ee3 k\u1ef9 thu\u1eadt cao trong kho d\u1eef li\u1ec7u v\u00e0 c\u00e1c r\u1ee7i ro v\u1ec1 an ninh.<\/li>\n<\/ul>\n<p><strong>\u00c1p d\u1ee5ng M\u00f4 h\u00ecnh Xung \u0111\u1ed9t Kinh doanh (BMM):<\/strong><\/p>\n<ol>\n<li><strong>X\u00e1c \u0111\u1ecbnh Mong mu\u1ed1n:<\/strong>Kinh doanh mu\u1ed1n t\u1ed1c \u0111\u1ed9 b\u00e1n h\u00e0ng. CNTT mu\u1ed1n \u1ed5n \u0111\u1ecbnh h\u1ec7 th\u1ed1ng.<\/li>\n<li><strong>X\u00e1c \u0111\u1ecbnh Y\u00eau c\u1ea7u:<\/strong>Kinh doanh c\u1ea7n \u0111\u1ed9 ch\u00ednh x\u00e1c d\u1eef li\u1ec7u. CNTT c\u1ea7n t\u00ednh to\u00e0n v\u1eb9n d\u1eef li\u1ec7u.<\/li>\n<li><strong>\u0110\u1eb7t M\u1ee5c ti\u00eau Chung:<\/strong>T\u1ed1i \u0111a h\u00f3a doanh s\u1ed1 th\u00f4ng qua c\u00e1c th\u00f4ng tin \u0111\u01b0\u1ee3c d\u1eabn d\u1eaft b\u1edfi d\u1eef li\u1ec7u trong khi duy tr\u00ec t\u00ednh to\u00e0n v\u1eb9n d\u1eef li\u1ec7u.<\/li>\n<li><strong>X\u00e2y d\u1ef1ng K\u1ebf ho\u1ea1ch:<\/strong>Thay v\u00ec m\u1ed9t c\u1ea3i t\u1ed5 to\u00e0n di\u1ec7n (n\u1ed7i s\u1ee3 c\u1ee7a CNTT) hay m\u1ed9t gi\u1ea3i ph\u00e1p nhanh ch\u00f3ng (mong mu\u1ed1n c\u1ee7a Kinh doanh), h\u00e3y x\u00e2y d\u1ef1ng m\u1ed9t k\u1ebf ho\u1ea1ch theo t\u1eebng giai \u0111o\u1ea1n. Giai \u0111o\u1ea1n 1: L\u00e0m s\u1ea1ch d\u1eef li\u1ec7u. Giai \u0111o\u1ea1n 2: Th\u1eed nghi\u1ec7m \u0111\u1ed9ng c\u01a1 \u0111\u1ec1 xu\u1ea5t.<\/li>\n<li><strong>Ph\u00e2n b\u1ed5 Chi\u1ebfn thu\u1eadt:<\/strong>CNTT ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c cho vi\u1ec7c l\u00e0m s\u1ea1ch d\u1eef li\u1ec7u. Kinh doanh ph\u00e2n b\u1ed5 ng\u00e2n s\u00e1ch cho th\u1eed nghi\u1ec7m m\u00f4 h\u00ecnh.<\/li>\n<li><strong>Gi\u00e1m s\u00e1t C\u00e1c Y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng:<\/strong>Theo d\u00f5i c\u00e1c ch\u1ec9 s\u1ed1 ch\u1ea5t l\u01b0\u1ee3ng d\u1eef li\u1ec7u. N\u1ebfu t\u00ednh to\u00e0n v\u1eb9n gi\u1ea3m, k\u1ebf ho\u1ea1ch s\u1ebd t\u1ea1m d\u1eebng.<\/li>\n<\/ol>\n<p>B\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng m\u00f4 h\u00ecnh n\u00e0y, xung \u0111\u1ed9t chuy\u1ec3n t\u1eeb \u201cT\u1ea5n c\u00f4ng hay Kh\u00f4ng t\u1ea5n c\u00f4ng\u201d sang \u201cCh\u00fang ta s\u1ebd ra m\u1eaft nh\u01b0 th\u1ebf n\u00e0o m\u1ed9t c\u00e1ch an to\u00e0n?\u201d M\u00f4 h\u00ecnh BMM cung c\u1ea5p c\u1ea5u tr\u00fac \u0111\u1ec3 \u0111\u00e0m ph\u00e1n c\u00e1c th\u1ecfa hi\u1ec7p m\u1ed9t c\u00e1ch kh\u00e1ch quan. \ud83e\udd1d<\/p>\n<h2>\ud83d\udea7 Nh\u1eefng Sai l\u1ea7m Th\u01b0\u1eddng g\u1eb7p trong Tri\u1ec3n khai M\u00f4 h\u00ecnh Xung \u0111\u1ed9t Kinh doanh (BMM)<\/h2>\n<p>Ngay c\u1ea3 v\u1edbi m\u1ed9t m\u00f4 h\u00ecnh v\u1eefng ch\u1eafc, c\u00e1c t\u1ed5 ch\u1ee9c th\u01b0\u1eddng v\u1ea5p ng\u00e3. H\u00e3y c\u1ea3nh gi\u00e1c v\u1edbi nh\u1eefng sai l\u1ea7m ph\u1ed5 bi\u1ebfn n\u00e0y c\u00f3 th\u1ec3 l\u00e0m suy y\u1ebfu qu\u00e1 tr\u00ecnh gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t.<\/p>\n<ul>\n<li><strong>B\u1ecf qua B\u01b0\u1edbc \u201cY\u00eau c\u1ea7u\u201d:<\/strong>B\u1ecf qua b\u01b0\u1edbc mong mu\u1ed1n \u0111\u1ec3 \u0111i th\u1eb3ng \u0111\u1ebfn m\u1ee5c ti\u00eau b\u1ecf qua c\u00e1c gi\u1edbi h\u1ea1n k\u1ef9 thu\u1eadt, d\u1eabn \u0111\u1ebfn nh\u1eefng cam k\u1ebft kh\u00f4ng th\u1ec3 th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c.<\/li>\n<li><strong>Qu\u00e1 m\u1ee9c m\u00f4 h\u00ecnh h\u00f3a:<\/strong>T\u1ea1o ra m\u1ed9t m\u00f4 h\u00ecnh qu\u00e1 ph\u1ee9c t\u1ea1p \u0111\u1ebfn m\u1ee9c kh\u00f4ng ai \u0111\u1ecdc \u0111\u1ebfn. Gi\u1eef c\u00e1c t\u00e0i li\u1ec7u BMM nh\u1eb9 nh\u00e0ng v\u00e0 li\u00ean quan \u0111\u1ebfn xung \u0111\u1ed9t hi\u1ec7n t\u1ea1i.<\/li>\n<li><strong>M\u1ed9t k\u00edch c\u1ee1 ph\u00f9 h\u1ee3p m\u1ecdi t\u00ecnh hu\u1ed1ng:<\/strong>X\u1eed l\u00fd m\u1ecdi xung \u0111\u1ed9t theo c\u00e1ch gi\u1ed1ng nhau. Nh\u1eefng xung \u0111\u1ed9t chi\u1ebfn l\u01b0\u1ee3c c\u1ea5p cao \u0111\u00f2i h\u1ecfi \u0111\u1ed9 s\u00e2u BMM kh\u00e1c v\u1edbi nh\u1eefng xung \u0111\u1ed9t th\u1ef1c thi chi\u1ebfn thu\u1eadt.<\/li>\n<li><strong>Thi\u1ebfu Ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m:<\/strong>N\u1ebfu kh\u00f4ng ai ch\u1ecbu tr\u00e1ch nhi\u1ec7m duy tr\u00ec c\u00e1c t\u00e0i li\u1ec7u BMM, ch\u00fang s\u1ebd nhanh ch\u00f3ng l\u1ed7i th\u1eddi. Giao cho m\u1ed9t Chuy\u00ean vi\u00ean Ph\u00e2n t\u00edch Kinh doanh ho\u1eb7c Ki\u1ebfn tr\u00fac s\u01b0 l\u00e0m ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m.<\/li>\n<\/ul>\n<h2>\ud83d\udcc8 \u0110o l\u01b0\u1eddng Th\u00e0nh c\u00f4ng c\u1ee7a S\u1ef1 Th\u1ed1ng nh\u1ea5t<\/h2>\n<p>L\u00e0m sao b\u1ea1n bi\u1ebft ph\u01b0\u01a1ng ph\u00e1p BMM \u0111ang ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3? B\u1ea1n c\u1ea7n c\u00e1c ch\u1ec9 s\u1ed1 ph\u1ea3n \u00e1nh c\u1ea3 gi\u00e1 tr\u1ecb kinh doanh v\u00e0 s\u1ee9c kh\u1ecfe k\u1ef9 thu\u1eadt. Ch\u1ec9 d\u1ef1a v\u00e0o ng\u00e0y giao h\u00e0ng l\u00e0 ch\u01b0a \u0111\u1ee7.<\/p>\n<p>Theo d\u00f5i c\u00e1c ch\u1ec9 s\u1ed1 sau:<\/p>\n<ul>\n<li><strong>T\u1ef7 l\u1ec7 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau:<\/strong> Ph\u1ea7n tr\u0103m c\u00e1c m\u1ee5c ti\u00eau \u0111\u00e3 x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c \u0111\u1ea1t \u0111\u01b0\u1ee3c trong khung th\u1eddi gian.<\/li>\n<li><strong>M\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a c\u00e1c b\u00ean li\u00ean quan:<\/strong>Kh\u1ea3o s\u00e1t c\u00e1c \u0111\u01a1n v\u1ecb kinh doanh v\u1ec1 nh\u1eadn th\u1ee9c c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi h\u1ed7 tr\u1ee3 CNTT.<\/li>\n<li><strong>Kh\u1ed1i l\u01b0\u1ee3ng y\u00eau c\u1ea7u thay \u0111\u1ed5i:<\/strong>S\u1ef1 gi\u1ea3m thi\u1ec3u c\u00e1c thay \u0111\u1ed5i v\u00e0o ph\u00fat cu\u1ed1i cho th\u1ea5y s\u1ef1 \u0111\u1ed3ng thu\u1eadn ban \u0111\u1ea7u t\u1ed1t h\u01a1n.<\/li>\n<li><strong>T\u1ef7 l\u1ec7 n\u1ee3 k\u1ef9 thu\u1eadt:<\/strong>\u0110\u1ea3m b\u1ea3o s\u1ee9c kh\u1ecfe CNTT kh\u00f4ng b\u1ecb hy sinh v\u00ec t\u1ed1c \u0111\u1ed9 kinh doanh.<\/li>\n<li><strong>T\u1ef7 l\u1ec7 t\u1eeb ch\u1ed1i d\u1ef1 \u00e1n:<\/strong>S\u1ed1 l\u01b0\u1ee3ng d\u1ef1 \u00e1n b\u1ecb t\u1eeb ch\u1ed1i gi\u1eefa ch\u1eebng do kh\u00f4ng ph\u00f9 h\u1ee3p n\u00ean gi\u1ea3m \u0111i.<\/li>\n<\/ul>\n<p>Vi\u1ec7c theo d\u00f5i li\u00ean t\u1ee5c c\u00e1c ch\u1ec9 s\u1ed1 n\u00e0y \u0111\u1ea3m b\u1ea3o r\u1eb1ng BMM v\u1eabn l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 s\u1ed1ng \u0111\u1ed9ng thay v\u00ec m\u1ed9t b\u00e0i t\u1eadp m\u1ed9t l\u1ea7n.<\/p>\n<h2>\ud83d\udd04 Duy tr\u00ec s\u1ef1 \u0111\u1ed3ng thu\u1eadn theo th\u1eddi gian<\/h2>\n<p>S\u1ef1 \u0111\u1ed3ng thu\u1eadn kh\u00f4ng ph\u1ea3i l\u00e0 \u0111i\u1ec3m \u0111\u1ebfn; \u0111\u00f3 l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh li\u00ean t\u1ee5c. Th\u1ecb tr\u01b0\u1eddng thay \u0111\u1ed5i, c\u00f4ng ngh\u1ec7 ph\u00e1t tri\u1ec3n v\u00e0 \u01b0u ti\u00ean kinh doanh thay \u0111\u1ed5i. Khung BMM ph\u1ea3i \u0111\u01b0\u1ee3c xem x\u00e9t th\u01b0\u1eddng xuy\u00ean.<\/p>\n<ul>\n<li><strong>\u0110\u00e1nh gi\u00e1 theo qu\u00fd:<\/strong>Xem l\u1ea1i c\u00e1c M\u1ee5c ti\u00eau v\u00e0 M\u1ee5c \u0111\u00edch \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ch\u00fang v\u1eabn ph\u00f9 h\u1ee3p v\u1edbi th\u1ef1c t\u1ebf th\u1ecb tr\u01b0\u1eddng hi\u1ec7n t\u1ea1i.<\/li>\n<li><strong>\u0110\u00e1nh gi\u00e1 sau d\u1ef1 \u00e1n:<\/strong>Ph\u00e2n t\u00edch n\u01a1i xung \u0111\u1ed9t n\u1ea3y sinh v\u00e0 li\u1ec7u m\u00f4 h\u00ecnh BMM c\u00f3 th\u1ec3 \u0111\u00e3 ng\u0103n ch\u1eb7n n\u00f3 hay kh\u00f4ng.<\/li>\n<li><strong>\u0110\u00e0o t\u1ea1o:<\/strong>\u0110\u1ea3m b\u1ea3o nh\u00e2n vi\u00ean m\u1edbi hi\u1ec3u \u0111\u01b0\u1ee3c t\u1eeb v\u1ef1ng BMM. Ng\u00f4n ng\u1eef chung l\u00e0 n\u1ec1n t\u1ea3ng cho s\u1ef1 hi\u1ec3u bi\u1ebft chung.<\/li>\n<\/ul>\n<p>Khi m\u00f4 h\u00ecnh \u0111\u01b0\u1ee3c th\u1ea5m s\u00e2u v\u00e0o v\u0103n h\u00f3a, xung \u0111\u1ed9t tr\u1edf th\u00e0nh cu\u1ed9c th\u1ea3o lu\u1eadn v\u1ec1 c\u00e1ch \u0111\u1ea1t \u0111\u01b0\u1ee3c M\u1ee5c ti\u00eau, thay v\u00ec nh\u1eefng cu\u1ed9c chi\u1ebfn v\u00ec quy\u1ec1n l\u1ef1c b\u1ed9 ph\u1eadn. S\u1ef1 thay \u0111\u1ed5i v\u0103n h\u00f3a n\u00e0y ch\u00ednh l\u00e0 gi\u00e1 tr\u1ecb th\u1ef1c s\u1ef1 c\u1ee7a M\u00f4 h\u00ecnh \u0110\u1ed9ng l\u1ef1c Kinh doanh.<\/p>\n<h2>\ud83d\udd11 Nh\u1eefng \u0111i\u1ec3m ch\u00ednh cho l\u00e3nh \u0111\u1ea1o<\/h2>\n<p>T\u00f3m t\u1eaft con \u0111\u01b0\u1eddng ti\u1ebfp theo \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c xung \u0111\u1ed9t gi\u1eefa Kinh doanh v\u00e0 CNTT:<\/p>\n<ul>\n<li><strong>Thi\u1ebft l\u1eadp m\u1ed9t t\u1eeb v\u1ef1ng chung:<\/strong>S\u1eed d\u1ee5ng c\u00e1c thu\u1eadt ng\u1eef BMM nh\u01b0 M\u1ee5c ti\u00eau, M\u1ee5c \u0111\u00edch v\u00e0 K\u1ebf ho\u1ea1ch \u0111\u1ec3 chu\u1ea9n h\u00f3a giao ti\u1ebfp.<\/li>\n<li><strong>T\u1eadp trung v\u00e0o M\u1ee5c \u0111\u00edch v\u00e0 Ph\u01b0\u01a1ng ti\u1ec7n:<\/strong>R\u00f5 r\u00e0ng ph\u00e2n bi\u1ec7t gi\u1eefa \u0111i\u1ec1u b\u1ea1n mu\u1ed1n \u0111\u1ea1t \u0111\u01b0\u1ee3c (M\u1ee5c \u0111\u00edch) v\u00e0 c\u00e1ch b\u1ea1n th\u1ef1c hi\u1ec7n n\u00f3 (Ph\u01b0\u01a1ng ti\u1ec7n).<\/li>\n<li><strong>L\u00e0m r\u00f5 c\u00e1c y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng:<\/strong>L\u1ed9 r\u00f5 c\u00e1c gi\u1edbi h\u1ea1n k\u1ef9 thu\u1eadt t\u1eeb s\u1edbm \u0111\u1ec3 ch\u00fang kh\u00f4ng g\u00e2y b\u1ea5t ng\u1edd cho kinh doanh sau n\u00e0y.<\/li>\n<li><strong>\u0110o l\u01b0\u1eddng c\u1ea3 hai ph\u00eda:<\/strong> Theo d\u00f5i k\u1ebft qu\u1ea3 kinh doanh v\u00e0 t\u00ecnh tr\u1ea1ng s\u1ee9c kh\u1ecfe k\u1ef9 thu\u1eadt m\u1ed9t c\u00e1ch c\u00e2n b\u1eb1ng.<\/li>\n<li><strong>L\u1eb7p l\u1ea1i:<\/strong>Xem m\u00f4 h\u00ecnh nh\u01b0 m\u1ed9t c\u00f4ng c\u1ee5 linh ho\u1ea1t, ph\u00e1t tri\u1ec3n c\u00f9ng t\u1ed5 ch\u1ee9c.<\/li>\n<\/ul>\n<p>B\u1eb1ng c\u00e1ch tri\u1ec3n khai c\u00e1c th\u1ef1c h\u00e0nh n\u00e0y, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 chuy\u1ec3n \u0111\u1ed5i kho\u1ea3ng c\u00e1ch truy\u1ec1n th\u1ed1ng gi\u1eefa kinh doanh v\u00e0 CNTT th\u00e0nh m\u1ed9t m\u1ed1i quan h\u1ec7 h\u1ee3p t\u00e1c. K\u1ebft qu\u1ea3 kh\u00f4ng ch\u1ec9 l\u00e0 \u00edt tranh c\u00e3i h\u01a1n, m\u00e0 c\u00f2n l\u00e0 vi\u1ec7c cung c\u1ea5p gi\u00e1 tr\u1ecb nhanh h\u01a1n, r\u1ee7i ro th\u1ea5p h\u01a1n v\u00e0 m\u1ed9t doanh nghi\u1ec7p v\u1eefng ch\u1eafc h\u01a1n. \ud83c\udfc6<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Trong c\u00e1c doanh nghi\u1ec7p hi\u1ec7n \u0111\u1ea1i, s\u1ef1 c\u0103ng th\u1eb3ng gi\u1eefa c\u00e1c \u0111\u01a1n v\u1ecb kinh doanh v\u00e0 c\u00e1c b\u1ed9 ph\u1eadn CNTT kh\u00f4ng ch\u1ec9 l\u00e0 \u0111i\u1ec1u phi\u1ec1n to\u00e1i; \u0111\u00f3 l\u00e0 m\u1ed9t r\u1ee7i&hellip;<\/p>\n","protected":false},"author":1,"featured_media":206,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"Gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t kinh doanh-CNTT b\u1eb1ng M\u00f4 h\u00ecnh \u0110\u1ed9ng l\u1ef1c Kinh doanh","_yoast_wpseo_metadesc":"H\u1ecdc c\u00e1ch M\u00f4 h\u00ecnh \u0110\u1ed9ng l\u1ef1c Kinh doanh h\u1ed7 tr\u1ee3 \u0111\u1ed3ng b\u1ed9 h\u00f3a c\u00e1c \u0111\u01a1n v\u1ecb CNTT v\u00e0 kinh doanh. M\u1ed9t h\u01b0\u1edbng d\u1eabn gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t v\u00e0 c\u1ea3i thi\u1ec7n s\u1ef1 \u0111\u1ed3ng b\u1ed9 chi\u1ebfn l\u01b0\u1ee3c m\u00e0 kh\u00f4ng c\u1ea7n d\u00f9ng thu\u1eadt ng\u1eef ph\u1ee9c t\u1ea1p.","inline_featured_image":false,"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[12],"tags":[5,11],"class_list":["post-205","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-motivation-model","tag-academic","tag-business-motivation-model"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t kinh doanh-CNTT b\u1eb1ng M\u00f4 h\u00ecnh \u0110\u1ed9ng l\u1ef1c Kinh doanh<\/title>\n<meta name=\"description\" content=\"H\u1ecdc c\u00e1ch M\u00f4 h\u00ecnh \u0110\u1ed9ng l\u1ef1c Kinh doanh h\u1ed7 tr\u1ee3 \u0111\u1ed3ng b\u1ed9 h\u00f3a c\u00e1c \u0111\u01a1n v\u1ecb CNTT v\u00e0 kinh doanh. 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