{"id":345,"date":"2026-07-21T01:09:48","date_gmt":"2026-07-21T01:09:48","guid":{"rendered":"https:\/\/www.go-notes.com\/ja\/streamlining-itil-incident-management-with-bpmn-and-ai\/"},"modified":"2026-07-21T01:09:48","modified_gmt":"2026-07-21T01:09:48","slug":"streamlining-itil-incident-management-with-bpmn-and-ai","status":"publish","type":"post","link":"https:\/\/www.go-notes.com\/ja\/streamlining-itil-incident-management-with-bpmn-and-ai\/","title":{"rendered":"BPMN\u304a\u3088\u3073AI\u3092\u6d3b\u7528\u3057\u305fITIL\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u306e\u6700\u9069\u5316"},"content":{"rendered":"

\"Streamlining<\/p>\n

\u73fe\u4ee3\u306e\u4f01\u696dIT\u74b0\u5883\u3067\u306f\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u30c0\u30a6\u30f3\u30bf\u30a4\u30e0\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u52a3\u5316\u304c\u904b\u7528\u306e\u7d99\u7d9a\u6027\u304a\u3088\u3073\u53ce\u76ca\u306b\u6df1\u523b\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002IT\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u30e9\u30a4\u30d6\u30e9\u30ea\uff08ITIL\uff09<\/strong>\u3053\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306f\u3001IT\u30b5\u30fc\u30d3\u30b9\u306e\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3092\u7ba1\u7406\u3059\u308b\u5b9f\u8a3c\u6e08\u307f\u306e\u8a2d\u8a08\u56f3\u3092\u63d0\u4f9b\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u8fc5\u901f\u306a\u5fa9\u65e7\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u9ad8\u30ec\u30d9\u30eb\u306eITIL\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u3092\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3001Tier 2\/3\u30b5\u30dd\u30fc\u30c8\u3001DevOps\u30c1\u30fc\u30e0\u9593\u3067\u660e\u78ba\u3067\u5b9f\u884c\u53ef\u80fd\u306a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u5909\u63db\u3059\u308b\u3053\u3068\u306f\u3001\u4f9d\u7136\u3068\u3057\u3066\u5927\u304d\u306a\u904b\u7528\u4e0a\u306e\u8ab2\u984c\u3067\u3059\u3002<\/p>\n

ITIL\u30dd\u30ea\u30b7\u30fc\u3068\u65e5\u5e38\u7684\u306a\u5b9f\u884c\u306e\u9593\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u57cb\u3081\u308b\u305f\u3081\u306b\u3001IT\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\uff08ITSM\uff09\u306e\u30ea\u30fc\u30c0\u30fc\u305f\u3061\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u30e2\u30c7\u30eb\u3068\u8868\u8a18\u6cd5\uff08BPMN 2.0<\/strong>\uff09\u306b\u4f9d\u5b58\u3057\u3066\u3044\u307e\u3059\u3002ITIL\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7d4c\u8def\u3092\u8996\u899a\u7684\u30e2\u30c7\u30ea\u30f3\u30b0\u57fa\u6e96\u3067\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u306f\u660e\u78ba\u306a\u8cac\u4efb\u4f53\u5236\u3092\u69cb\u7bc9\u3057\u3001\u53b3\u683c\u306a\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u5951\u7d04\uff08SLA\uff09\u3092\u9075\u5b88\u3057\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u5bfe\u5fdc\u306e\u30b9\u30d4\u30fc\u30c9\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002\u3053\u3053\u304cVisual Paradigm<\/strong>\u304c\u5149\u308b\u5834\u6240\u3067\u3059\uff1a\u305d\u306e\u9ad8\u5ea6\u306aAI BPMN\u30c4\u30fc\u30eb<\/strong><\/a>\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30c1\u30fc\u30e0\u306f\u3053\u308c\u3089\u306e\u8907\u96d1\u306aITIL\u30d7\u30ed\u30bb\u30b9\u30de\u30c3\u30d7\u3092\u3001\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u8fc5\u901f\u304b\u3064\u4fe1\u983c\u6027\u9ad8\u304f\u751f\u6210\u30fb\u6539\u5584\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

\"A<\/p>\n

ITIL\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u5bfe\u5fdc\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u8ab2\u984c<\/h2>\n

ITIL\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u306f\u3001\u554f\u984c\u306e\u521d\u671f\u691c\u51fa\u30fb\u30ed\u30b0\u8a18\u9332\u304b\u3089\u30c8\u30e9\u30a4\u30a2\u30fc\u30b8\u3001\u8abf\u67fb\u3001\u89e3\u6c7a\u3001\u9589\u9396\u306b\u81f3\u308b\u307e\u3067\u3001\u3059\u3079\u3066\u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u3092\u30ab\u30d0\u30fc\u3057\u3066\u3044\u307e\u3059\u3002\u5f37\u529b\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308bVisual Paradigm<\/strong>\u306e\u3088\u3046\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u6a19\u6e96\u5316\u3055\u308c\u305f\u8996\u899a\u7684\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u7ba1\u7406\u3057\u306a\u3044\u5834\u5408\u3001IT\u7d44\u7e54\u306f\u983b\u7e41\u306b\u6469\u64e6\u70b9\u306b\u76f4\u9762\u3057\u307e\u3059\uff1a<\/p>\n

    \n
  • \u660e\u78ba\u3067\u306a\u3044\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u5883\u754c\uff1a<\/strong>\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u62c5\u5f53\u8005\u306f\u3001\u66d6\u6627\u306a\u6587\u66f8\u306e\u305f\u3081\u3001\u8907\u96d1\u306a\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3092\u8aa4\u3063\u3066\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3057\u305f\u308a\u3001Tier 2\u307e\u305f\u306fTier 3\u306e\u30a8\u30f3\u30b8\u30cb\u30a2\u30ea\u30f3\u30b0\u30c1\u30fc\u30e0\u3078\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u9045\u3089\u305b\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n
  • SLA\u9055\u53cd\u30ea\u30b9\u30af\uff1a<\/strong>\u660e\u78ba\u306a\u30bf\u30a4\u30de\u30fc\u30a4\u30d9\u30f3\u30c8\u304a\u3088\u3073\u81ea\u52d5\u901a\u77e5\u7d4c\u8def\u304c\u306a\u3051\u308c\u3070\u3001\u91cd\u8981\u306a\u512a\u5148\u5ea6\u306e\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\uff08P1\/P2\uff09\u304c\u5408\u610f\u3055\u308c\u305f\u5bfe\u5fdc\u304a\u3088\u3073\u89e3\u6c7a\u6642\u9593\u67a0\u3092\u8d85\u3048\u308b\u30ea\u30b9\u30af\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n
  • \u60c5\u5831\u306e\u65ad\u7247\u5316\uff1a<\/strong>\u8907\u6570\u306e\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u30c1\u30fc\u30e0\uff08\u4f8b\uff1a\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3001\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\uff09\u306b\u95a2\u308f\u308b\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306f\u3001\u65ad\u7247\u7684\u306a\u5f15\u304d\u7d99\u304e\u3068\u975e\u540c\u671f\u306a\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u82e6\u3057\u3080\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n

    ITIL\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406BPMN\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u69cb\u9020<\/h2>\n

    \u9069\u5207\u306b\u69cb\u9020\u5316\u3055\u308c\u305fBPMN 2.0\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u30e2\u30c7\u30eb\u3001\u305f\u3068\u3048\u3070Visual Paradigm<\/strong>\u3067\u4f5c\u6210\u3055\u308c\u305f\u3088\u3046\u306a\u30e2\u30c7\u30eb\u306f\u3001\u660e\u78ba\u306b\u7570\u306a\u308b\u30b9\u30a4\u30e0\u30ec\u30fc\u30f3\u9593\u3067\u5f79\u5272\u3001\u610f\u601d\u6c7a\u5b9a\u57fa\u6e96\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30c8\u30ea\u30ac\u30fc\u3092\u5b9a\u7fa9\u3057\u307e\u3059\uff1a<\/p>\n

    1. \u691c\u51fa\u3068\u30ed\u30b0\u8a18\u9332\uff08\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\uff09<\/h3>\n

    \u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306f\u3001\u81ea\u52d5\u30b7\u30b9\u30c6\u30e0\u30a2\u30e9\u30fc\u30c8\uff08\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u30c4\u30fc\u30ebAPI\uff09\u307e\u305f\u306f\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u306e\u30c1\u30b1\u30c3\u30c8\u63d0\u51fa\u306b\u3088\u3063\u3066\u767a\u52d5\u3055\u308c\u308b\u30b9\u30bf\u30fc\u30c8\u30a4\u30d9\u30f3\u30c8\u304b\u3089\u958b\u59cb\u3055\u308c\u307e\u3059\u3002\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30fc\u30e0\u306f\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3092\u30ed\u30b0\u8a18\u9332\u3057\u3001\u554f\u984c\u3092\u5206\u985e\u3057\u3001\u7dca\u6025\u5ea6\u3068\u5f71\u97ff\u5ea6\u3092\u8a55\u4fa1\u3057\u3066\u512a\u5148\u5ea6\u30ec\u30d9\u30eb\uff08P1\uff5eP4\uff09\u3092\u6c7a\u5b9a\u3057\u307e\u3059\u3002<\/p>\n

    2. \u521d\u671f\u30c8\u30e9\u30a4\u30a2\u30fc\u30b8\u3068\u89e3\u6c7a\uff08Tier 1\u30b5\u30dd\u30fc\u30c8\uff09<\/h3>\n

    Tier 1\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u65e2\u5b58\u306e\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u8a18\u4e8b\u3092\u6d3b\u7528\u3057\u3066\u521d\u56de\u63a5\u89e6\u3067\u306e\u89e3\u6c7a\u3092\u8a66\u307f\u307e\u3059\u3002\u6392\u4ed6\u7684\u30b2\u30fc\u30c8\u30a6\u30a7\u30a4\u304c\u6210\u529f\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002\u89e3\u6c7a\u3055\u308c\u305f\u5834\u5408\u3001\u30c1\u30b1\u30c3\u30c8\u306f\u9589\u9396\u3078\u79fb\u884c\u3057\u307e\u3059\u3002\u89e3\u6c7a\u3055\u308c\u306a\u3044\u5834\u5408\u3001\u81ea\u52d5\u30bf\u30a4\u30de\u30fc\u30a4\u30d9\u30f3\u30c8\u304cSLA\u306e\u95be\u5024\u3092\u76e3\u8996\u3057\u306a\u304c\u3089\u30c1\u30b1\u30c3\u30c8\u306f\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3055\u308c\u307e\u3059\u3002<\/p>\n

    3. \u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u9ad8\u5ea6\u306a\u8a3a\u65ad\uff08Tier 2\/3\u304a\u3088\u3073DevOps\uff09<\/h3>\n

    \u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306f\u30b9\u30a4\u30e0\u30ec\u30fc\u30f3\u3092\u8d8a\u3048\u3066\u5c02\u9580\u7684\u306a\u30a8\u30f3\u30b8\u30cb\u30a2\u30ea\u30f3\u30b0\u30b0\u30eb\u30fc\u30d7\u306b\u5f15\u304d\u7d99\u304c\u308c\u307e\u3059\u3002\u91cd\u5927\u306aP1\u969c\u5bb3\u306e\u5834\u5408\u3001\u4e26\u5217\u30b2\u30fc\u30c8\u30a6\u30a7\u30a4\u304c\u540c\u6642\u306b\u4e3b\u8981\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u5bfe\u5fdc\u30c1\u30fc\u30e0\uff08MIRT\uff09\u306e\u8a2d\u7acb\u3092\u30c8\u30ea\u30ac\u30fc\u3057\u3001\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u306b\u72b6\u614b\u66f4\u65b0\u3092\u914d\u4fe1\u3057\u3001\u6839\u672c\u539f\u56e0\u5206\u6790\u3092\u958b\u59cb\u3057\u307e\u3059\u3002<\/p>\n

    Visual Paradigm\u306eAI BPMN\u30c4\u30fc\u30eb\u306b\u3088\u308bITIL\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u56f3\u306e\u52a0\u901f<\/h2>\n

    \u5305\u62ec\u7684\u306aITIL\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u624b\u52d5\u3067\u69cb\u7bc9\u3059\u308b\u306b\u306f\u3001\u30b2\u30fc\u30c8\u30a6\u30a7\u30a4\u8ad6\u7406\u3001\u30b9\u30a4\u30e0\u30ec\u30fc\u30f3\u306e\u5272\u308a\u5f53\u3066\u3001\u4f8b\u5916\u51e6\u7406\u30d1\u30b9\u3092\u6574\u5408\u3055\u305b\u308b\u305f\u3081\u306b\u81a8\u5927\u306a\u4f5c\u696d\u304c\u5fc5\u8981\u3067\u3059\u3002\u4f7f\u7528\u3057\u3066Visual Paradigm<\/strong>\u306eAI BPMN\u30c4\u30fc\u30eb<\/strong>\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u8457\u3057\u304f\u7c21\u7d20\u5316\u3057\u307e\u3059\u3002<\/p>\n

    \u30d7\u30ec\u30fc\u30f3\u30c6\u30ad\u30b9\u30c8\u3067\u6a19\u6e96\u904b\u7528\u624b\u9806\uff08SOP\uff09\u3084ITIL\u30dd\u30ea\u30b7\u30fc\u6587\u66f8\u3092\u5165\u529b\u3059\u308b\u3053\u3068\u3067\u3001Visual Paradigm<\/strong>\u306f\u6570\u79d2\u3067\u6a19\u6e96\u6e96\u62e0\u306e\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u5bfe\u5fdc\u30e2\u30c7\u30eb\u3092\u81ea\u52d5\u751f\u6210\u3057\u307e\u3059\u3002\u6c4e\u7528\u7684\u306a\u56f3\u4f5c\u6210\u30c4\u30fc\u30eb\u3068\u306f\u7570\u306a\u308a\u3001Visual Paradigm<\/strong>\u306fITIL\u30d7\u30ed\u30bb\u30b9\u306e\u610f\u5473\u7684\u30cb\u30e5\u30a2\u30f3\u30b9\u3092\u7406\u89e3\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

    \u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001Visual Paradigm<\/strong>IT\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u30c1\u30fc\u30e0\u306b\u91cd\u8981\u306a\u5229\u70b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\uff1a<\/p>\n

      \n
    • \u65e2\u5b58SOP\u306e\u8fc5\u901f\u306a\u6587\u66f8\u5316\uff1a<\/strong>\u30ec\u30ac\u30b7\u30fc\u30c6\u30ad\u30b9\u30c8\u30de\u30cb\u30e5\u30a2\u30eb\u3084\u30e9\u30f3\u30d6\u30c3\u30af\u3092\u3001Visual Paradigm<\/strong>\u306e\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u30a8\u30f3\u30b8\u30f3\u3092\u4f7f\u7528\u3057\u3066\u3001\u5373\u5ea7\u306b\u660e\u78ba\u3067\u69cb\u9020\u7684\u306aBPMN\u56f3\u306b\u5909\u63db\u3057\u307e\u3059\u3002<\/li>\n
    • \u81ea\u52d5\u4f8b\u5916\u51e6\u7406\uff1a<\/strong>\u5358\u7d14\u306a\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u4f7f\u7528\u3057\u3066\u3001\u30d9\u30f3\u30c0\u30fc\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u30ed\u30fc\u30eb\u30d0\u30c3\u30af\u624b\u9806\u3001\u307e\u305f\u306fSLA\u9055\u53cd\u901a\u77e5\u306a\u3069\u306e\u8907\u96d1\u306a\u30a8\u30e9\u30fc\u30d1\u30b9\u3092\u7c21\u5358\u306b\u7d44\u307f\u8fbc\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002Visual Paradigm<\/strong>.<\/li>\n
    • \u696d\u754c\u6a19\u6e96\u306e\u4e00\u8cab\u6027\uff1a<\/strong> Visual Paradigm<\/strong>\u306f\u3001\u3059\u3079\u3066\u306eIT\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u30e2\u30c7\u30eb\u306b\u304a\u3044\u3066\u9069\u5207\u306aBPMN 2.0\u69cb\u6587\uff08\u30e1\u30c3\u30bb\u30fc\u30b8\u4e2d\u9593\u30ad\u30e3\u30c3\u30c1\u30a4\u30d9\u30f3\u30c8\u3084\u30bf\u30a4\u30de\u30fc\u5883\u754c\u30a4\u30d9\u30f3\u30c8\u306a\u3069\uff09\u304c\u5f37\u5236\u3055\u308c\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3057\u3001\u4eba\u7684\u30df\u30b9\u3092\u6392\u9664\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n

      ITSM\u904b\u7528\u306b\u304a\u3051\u308bBPMN\u306e\u5c0e\u5165\u306b\u304a\u3051\u308b\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/h2>\n

      ITIL\u30d7\u30ed\u30bb\u30b9\u30e2\u30c7\u30eb\u306e\u5f71\u97ff\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306b\u306f\u3001Visual Paradigm<\/strong>:<\/p>\n

      1. \u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u30dd\u30fc\u30bf\u30eb\u306b\u8996\u899a\u30e2\u30c7\u30eb\u3092\u57cb\u3081\u8fbc\u3080<\/h3>\n

      \u751f\u6210\u3055\u308c\u305fBPMN\u56f3\u3092\u3001IT\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u306e\u77e5\u8b58\u30d9\u30fc\u30b9\u3084\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u306a\u30c1\u30fc\u30e0\u30dd\u30fc\u30bf\u30eb\uff08\u4f8b\uff1aServiceNow\u3001Jira Service Management\uff09\u306b\u76f4\u63a5\u516c\u958b\u3067\u304d\u307e\u3059\u3002Visual Paradigm<\/strong>\u3053\u308c\u306b\u3088\u308a\u3001\u8996\u899a\u7684\u306a\u30de\u30c3\u30d7\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u30a8\u30af\u30b9\u30dd\u30fc\u30c8\u3067\u304d\u3001\u30e9\u30a4\u30d6\u969c\u5bb3\u6642\u306b\u304a\u3051\u308b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7d4c\u8def\u306b\u3064\u3044\u3066\u30b5\u30dd\u30fc\u30c8\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5373\u5ea7\u306b\u660e\u78ba\u306a\u7406\u89e3\u3092\u5f97\u3089\u308c\u307e\u3059\u3002<\/p>\n

      2. \u30d7\u30ed\u30bb\u30b9\u30e2\u30c7\u30eb\u3092\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u306b\u30ea\u30f3\u30af\u3059\u308b<\/h3>\n

      \u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u304c\u3001\u3088\u308a\u5e83\u7bc4\u306a\u8996\u899a\u30e2\u30c7\u30eb\u5316\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u4e00\u90e8\u3067\u3042\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002Visual Paradigm<\/strong>\u30d7\u30ed\u30bb\u30b9\u30bf\u30b9\u30af\u3092\u4e0b\u4f4d\u306e\u30b7\u30b9\u30c6\u30e0\u30a4\u30f3\u30d5\u30e9\u69cb\u6210\u4ed5\u69d8\u3001\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u56f3\u3001API\u306e\u4f9d\u5b58\u95a2\u4fc2\u306b\u76f4\u63a5\u63a5\u7d9a\u3067\u304d\u3001\u30a8\u30f3\u30b8\u30cb\u30a2\u304c\u5305\u62ec\u7684\u306a\u6839\u672c\u539f\u56e0\u8abf\u67fb\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n

      3. \u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u767a\u751f\u5f8c\u306b\u7d99\u7d9a\u7684\u306b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u30ec\u30d3\u30e5\u30fc\u30fb\u6539\u5584\u3059\u308b<\/h3>\n

      \u91cd\u5927\u306a\u30b5\u30fc\u30d3\u30b9\u969c\u5bb3\u306e\u5f8c\u306f\u3001BPMN\u30d7\u30ed\u30bb\u30b9\u30de\u30c3\u30d7\u3092\u4f7f\u7528\u3057\u3066\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u5f8c\u306e\u30ec\u30d3\u30e5\u30fc\uff08PIR\uff09\u3092\u5b9f\u65bd\u3057\u307e\u3059\u3002\u6e21\u3057\u624b\u306e\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u3084\u9045\u5ef6\u3057\u305f\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u7279\u5b9a\u3057\u3001Visual Paradigm<\/strong>\u3092\u6d3b\u7528\u3057\u3066\u3001\u5c06\u6765\u306e\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306b\u5099\u3048\u3066\u30d7\u30ed\u30bb\u30b9\u30e2\u30c7\u30eb\u3092\u5373\u5ea7\u306b\u66f4\u65b0\u3057\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002<\/p>\n

      \u3088\u304f\u3042\u308b\u8cea\u554f<\/h2>\n

      AI BPMN\u30c4\u30fc\u30eb\u306f\u3001\u4ed6\u306eITIL\u30d7\u30ed\u30bb\u30b9\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u304b\uff1f<\/h3>\n

      \u306f\u3044\u3002\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u3092\u8d85\u3048\u3066\u3001Visual Paradigm<\/strong>AI BPMN\u30c4\u30fc\u30eb\u306f\u3001\u30dd\u30ea\u30b7\u30fc\u306e\u30c6\u30ad\u30b9\u30c8\u8a18\u8ff0\u3092\u5165\u529b\u3059\u308b\u3060\u3051\u3067\u3001\u5909\u66f4\u4fc3\u9032\u3001\u554f\u984c\u7ba1\u7406\u3001\u30b5\u30fc\u30d3\u30b9\u8981\u6c42\u306e\u5c65\u884c\u3001\u8cc7\u7523\u7ba1\u7406\u306e\u30d7\u30ed\u30bb\u30b9\u30e2\u30c7\u30eb\u3092\u5373\u5ea7\u306b\u751f\u6210\u3067\u304d\u307e\u3059\u3002<\/p>\n

      BPMN\u306e\u30bf\u30a4\u30de\u30fc\u30a4\u30d9\u30f3\u30c8\u306f\u3001ITIL\u306eSLA\u3092\u3069\u306e\u3088\u3046\u306b\u8868\u73fe\u3059\u308b\u306e\u3067\u3059\u304b\uff1f<\/h3>\n

      BPMN 2.0\u3067\u306f\u3001\u5883\u754c\u30bf\u30a4\u30de\u30fc\u30a4\u30d9\u30f3\u30c8\u304c\u8abf\u67fb\u307e\u305f\u306f\u89e3\u6c7a\u30bf\u30b9\u30af\u306b\u4ed8\u968f\u3057\u307e\u3059\u3002\u30bf\u30b9\u30af\u304c\u6307\u5b9a\u3055\u308c\u305fSLA\u671f\u9593\u5185\u306b\u5b8c\u4e86\u3057\u306a\u3044\u5834\u5408\u3001\u30bf\u30a4\u30de\u30fc\u304c\u4ee3\u66ff\u306e\u30b7\u30fc\u30b1\u30f3\u30b9\u30d5\u30ed\u30fc\u3092\u30c8\u30ea\u30ac\u30fc\u3057\u3001\u554f\u984c\u3092\u81ea\u52d5\u7684\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30c8\u3059\u308b\u304b\u3001\u7ba1\u7406\u306b\u901a\u77e5\u3057\u307e\u3059\u3002Visual Paradigm<\/strong>\u3053\u308c\u3089\u306e\u6642\u9593\u30d9\u30fc\u30b9\u306e\u30c8\u30ea\u30ac\u30fc\u306e\u8a2d\u5b9a\u3092\u76f4\u611f\u7684\u304b\u3064\u6b63\u78ba\u306b\u884c\u3048\u307e\u3059\u3002<\/p>\n

      \u306a\u305cITIL\u30de\u30c3\u30d4\u30f3\u30b0\u306b\u306f\u6a19\u6e96\u7684\u306a\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u306f\u306a\u304f\u3001Visual Paradigm\u3092\u4f7f\u7528\u3059\u3079\u304d\u3067\u3059\u304b\uff1f<\/h3>\n

      \u6a19\u6e96\u7684\u306a\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u306f\u3001\u6642\u9593\u30d9\u30fc\u30b9\u306e\u30c8\u30ea\u30ac\u30fc\u3001\u975e\u540c\u671f\u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u30de\u30eb\u30c1\u30b7\u30b9\u30c6\u30e0\u306e\u30b9\u30a4\u30e0\u30ec\u30fc\u30f3\u306b\u5bfe\u3057\u3066\u6b63\u5f0f\u306a\u610f\u5473\u8ad6\u3092\u5099\u3048\u3066\u3044\u307e\u305b\u3093\u3002Visual Paradigm<\/strong>BPMN 2.0\u306e\u6b63\u78ba\u3067\u6a19\u6e96\u5316\u3055\u308c\u305f\u8868\u8a18\u3092\u63d0\u4f9b\u3057\u3001\u8907\u96d1\u306aIT\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u5b9f\u884c\u3068\u81ea\u52d5\u5316\u306b\u5fc5\u8981\u306a\u3082\u306e\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002ITSM\u5c02\u9580\u5bb6\u306b\u3068\u3063\u3066\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u306a\u74b0\u5883\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n

      \u7d50\u8ad6<\/h2>\n

      ITIL\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u306bBPMN 2.0\u3092\u63a1\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30c6\u30ad\u30b9\u30c8\u4e2d\u5fc3\u306e\u624b\u9806\u3092\u3001\u5b9f\u884c\u53ef\u80fd\u3067\u6a19\u6e96\u5316\u3055\u308c\u305f\u8996\u899a\u7684\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u5909\u63db\u3067\u304d\u307e\u3059\u3002\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7d4c\u8def\u3084SLA\u306e\u9075\u5b88\u306b\u95a2\u3059\u308b\u66d6\u6627\u3055\u3092\u6392\u9664\u3059\u308b\u3053\u3068\u3067\u3001IT\u7d44\u7e54\u306f\u5e73\u5747\u4fee\u5fa9\u6642\u9593\uff08MTTR\uff09\u3092\u5927\u5e45\u306b\u77ed\u7e2e\u3067\u304d\u307e\u3059\u3002Visual Paradigm<\/strong>\u3068\u3044\u3046\u5c02\u7528\u306eAI BPMN\u30c4\u30fc\u30eb<\/strong>IT\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u8005\u304c\u8907\u96d1\u306a\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u30d7\u30ed\u30bb\u30b9\u3092\u5bb9\u6613\u306b\u8a2d\u8a08\u30fb\u76e3\u67fb\u30fb\u6700\u9069\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3001ITIL\u6226\u7565\u3068\u904b\u7528\u306e\u512a\u308c\u305f\u6210\u679c\u306e\u9593\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u57cb\u3081\u307e\u3059\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"

      \u73fe\u4ee3\u306e\u4f01\u696dIT\u74b0\u5883\u3067\u306f\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u30c0\u30a6\u30f3\u30bf\u30a4\u30e0\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u52a3…<\/p>\n","protected":false},"author":3,"featured_media":346,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"BPMN\u3068AI\u3092\u6d3b\u7528\u3057\u305fITIL\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u306e\u6700\u9069\u5316","_yoast_wpseo_metadesc":"BPMN 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