\u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u092e<\/strong> \u092e\u0947\u0902 \u092c\u0928\u093e\u090f \u0917\u090f, \u0938\u094d\u092a\u0937\u094d\u091f \u0930\u0942\u092a \u0938\u0947 \u092d\u093f\u0928\u094d\u0928 \u0938\u094d\u0935\u093f\u092e\u0932\u0947\u0928 \u092e\u0947\u0902 \u092d\u0942\u092e\u093f\u0915\u093e\u0913\u0902, \u0928\u093f\u0930\u094d\u0923\u092f \u092e\u093e\u0928\u0926\u0902\u0921\u094b\u0902 \u0914\u0930 \u090f\u0938\u094d\u0915\u0947\u0932\u0947\u0936\u0928 \u091f\u094d\u0930\u093f\u0917\u0930 \u0915\u094b \u092a\u0930\u093f\u092d\u093e\u0937\u093f\u0924 \u0915\u0930\u0924\u093e \u0939\u0948:<\/p>\n1. \u092a\u0924\u093e \u0932\u0917\u093e\u0928\u093e \u0914\u0930 \u0932\u0949\u0917\u093f\u0902\u0917 (\u0938\u0930\u094d\u0935\u093f\u0938 \u0921\u0947\u0938\u094d\u0915)<\/h3>\n
\u0915\u093e\u0930\u094d\u092f\u092a\u094d\u0930\u0935\u093e\u0939 \u090f\u0915 \u0938\u094d\u091f\u093e\u0930\u094d\u091f \u0907\u0935\u0947\u0902\u091f \u0926\u094d\u0935\u093e\u0930\u093e \u0936\u0941\u0930\u0942 \u0939\u094b\u0924\u093e \u0939\u0948, \u091c\u094b \u090f\u0915 \u0938\u094d\u0935\u091a\u093e\u0932\u093f\u0924 \u0938\u093f\u0938\u094d\u091f\u092e \u0905\u0932\u0930\u094d\u091f (\u092e\u0949\u0928\u093f\u091f\u0930\u093f\u0902\u0917 \u091f\u0942\u0932 API) \u092f\u093e \u090f\u0902\u0921-\u092f\u0942\u091c\u0930 \u091f\u093f\u0915\u091f \u0938\u092c\u092e\u093f\u0936\u0928 \u0926\u094d\u0935\u093e\u0930\u093e \u091f\u094d\u0930\u093f\u0917\u0930 \u0915\u093f\u092f\u093e \u091c\u093e\u0924\u093e \u0939\u0948\u0964 \u0939\u0947\u0932\u094d\u092a\u0921\u0947\u0938\u094d\u0915 \u091f\u0940\u092e \u0918\u091f\u0928\u093e \u0915\u094b \u0932\u0949\u0917 \u0915\u0930\u0924\u0940 \u0939\u0948, \u092e\u0941\u0926\u094d\u0926\u0947 \u0915\u094b \u0935\u0930\u094d\u0917\u0940\u0915\u0943\u0924 \u0915\u0930\u0924\u0940 \u0939\u0948 \u0914\u0930 \u0924\u0924\u094d\u0915\u093e\u0932\u0924\u093e \u0914\u0930 \u092a\u094d\u0930\u092d\u093e\u0935 \u0915\u093e \u0906\u0915\u0932\u0928 \u0915\u0930\u0915\u0947 \u092a\u094d\u0930\u093e\u0925\u092e\u093f\u0915\u0924\u093e \u0938\u094d\u0924\u0930 (P1 \u0938\u0947 P4) \u0928\u093f\u0930\u094d\u0927\u093e\u0930\u093f\u0924 \u0915\u0930\u0924\u0940 \u0939\u0948\u0964<\/p>\n
2. \u092a\u094d\u0930\u093e\u0930\u0902\u092d\u093f\u0915 \u091f\u094d\u0930\u093e\u0908\u091c \u0914\u0930 \u0938\u092e\u093e\u0927\u093e\u0928 (\u091f\u093f\u092f\u0930 1 \u0938\u092e\u0930\u094d\u0925\u0928)<\/h3>\n
\u091f\u093f\u092f\u0930 1 \u0938\u092e\u0930\u094d\u0925\u0928 \u0905\u0938\u094d\u0924\u093f\u0924\u094d\u0935 \u092e\u0947\u0902 \u091c\u094d\u091e\u093e\u0928 \u0906\u0927\u093e\u0930 \u0932\u0947\u0916\u094b\u0902 \u0915\u0947 \u0909\u092a\u092f\u094b\u0917 \u0938\u0947 \u092a\u0939\u0932\u0940 \u092c\u093e\u0930 \u0938\u092e\u093e\u0927\u093e\u0928 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 \u0915\u0930\u0924\u093e \u0939\u0948\u0964 \u090f\u0915 \u090f\u0915\u094d\u0938\u0915\u094d\u0932\u0942\u0938\u093f\u0935 \u0917\u0947\u091f\u0935\u0947 \u0938\u092b\u0932\u0924\u093e \u0915\u093e \u092e\u0942\u0932\u094d\u092f\u093e\u0902\u0915\u0928 \u0915\u0930\u0924\u093e \u0939\u0948: \u092f\u0926\u093f \u0938\u092e\u093e\u0927\u093e\u0928 \u0939\u094b \u091c\u093e\u0924\u093e \u0939\u0948, \u0924\u094b \u091f\u093f\u0915\u091f \u092c\u0902\u0926 \u0939\u094b\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u091c\u093e\u0924\u093e \u0939\u0948; \u092f\u0926\u093f \u0938\u092e\u093e\u0927\u093e\u0928 \u0928\u0939\u0940\u0902 \u0939\u094b\u0924\u093e \u0939\u0948, \u0924\u094b \u090f\u0915 \u0938\u094d\u0935\u091a\u093e\u0932\u093f\u0924 \u0938\u092e\u092f \u0938\u0940\u092e\u093e \u0918\u091f\u0928\u093e SLA \u0938\u0940\u092e\u093e \u0915\u094b \u0928\u093f\u0930\u0940\u0915\u094d\u0937\u0923 \u0915\u0930\u0924\u0940 \u0939\u0948 \u091c\u092c\u0915\u093f \u091f\u093f\u0915\u091f \u090f\u0938\u094d\u0915\u0947\u0932\u0947\u091f \u0915\u093f\u092f\u093e \u091c\u093e\u0924\u093e \u0939\u0948\u0964<\/p>\n
3. \u090f\u0938\u094d\u0915\u0947\u0932\u0947\u0936\u0928 \u0914\u0930 \u0909\u0928\u094d\u0928\u0924 \u0928\u093f\u0926\u093e\u0928 (\u091f\u093f\u092f\u0930 2\/3 \u0914\u0930 \u0921\u0947\u0935\u094b\u092a\u094d\u0938)<\/h3>\n
\u0918\u091f\u0928\u093e \u0938\u094d\u0935\u093f\u092e\u0932\u0947\u0928 \u0915\u0947 \u092a\u093e\u0930 \u0935\u093f\u0936\u0947\u0937\u091c\u094d\u091e \u0907\u0902\u091c\u0940\u0928\u093f\u092f\u0930\u093f\u0902\u0917 \u0938\u092e\u0942\u0939\u094b\u0902 \u0915\u094b \u0938\u094c\u0902\u092a \u0926\u0940 \u091c\u093e\u0924\u0940 \u0939\u0948\u0964 \u092a\u094d\u0930\u092e\u0941\u0916 P1 \u092c\u093e\u0927\u093e\u0913\u0902 \u0915\u0947 \u0932\u093f\u090f, \u090f\u0915 \u0938\u092e\u093e\u0928\u093e\u0902\u0924\u0930 \u0917\u0947\u091f\u0935\u0947 \u090f\u0915 \u0938\u093e\u0925 \u092a\u094d\u0930\u092e\u0941\u0916 \u0918\u091f\u0928\u093e \u092a\u094d\u0930\u0924\u093f\u0915\u094d\u0930\u093f\u092f\u093e \u091f\u0940\u092e (MIRT) \u0915\u0947 \u0917\u0920\u0928 \u0915\u094b \u0928\u093f\u0937\u094d\u092a\u093e\u0926\u093f\u0924 \u0915\u0930\u0924\u093e \u0939\u0948, \u0938\u094d\u091f\u0947\u0915\u0939\u094b\u0932\u094d\u0921\u0930\u094d\u0938 \u0915\u094b \u0938\u094d\u0925\u093f\u0924\u093f \u0905\u092a\u0921\u0947\u091f \u092a\u094d\u0930\u0938\u093e\u0930\u093f\u0924 \u0915\u0930\u0924\u093e \u0939\u0948 \u0914\u0930 \u092e\u0942\u0932 \u0915\u093e\u0930\u0923 \u0935\u093f\u0936\u094d\u0932\u0947\u0937\u0923 \u0936\u0941\u0930\u0942 \u0915\u0930\u0924\u093e \u0939\u0948\u0964<\/p>\n
\u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u092e \u0915\u0947 \u090f\u0906\u0908 \u092c\u0940\u092a\u0940\u090f\u092e\u090f\u0928 \u091f\u0942\u0932 \u0915\u0947 \u0938\u093e\u0925 \u0906\u0908\u091f\u0940\u0906\u0908\u090f\u0932 \u0935\u0930\u094d\u0915\u092b\u094d\u0932\u094b \u092e\u0948\u092a\u093f\u0902\u0917 \u0915\u094b \u0924\u0947\u091c \u0915\u0930\u0928\u093e<\/h2>\n
\u0938\u0902\u092a\u0942\u0930\u094d\u0923 \u0906\u0908\u091f\u0940\u0906\u0908\u090f\u0932 \u0935\u0930\u094d\u0915\u092b\u094d\u0932\u094b \u0915\u094b \u0939\u093e\u0925 \u0938\u0947 \u092c\u0928\u093e\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0917\u0947\u091f\u0935\u0947 \u0924\u0930\u094d\u0915, \u0938\u094d\u0935\u093f\u092e\u0932\u0947\u0928 \u0928\u093f\u092f\u0941\u0915\u094d\u0924\u093f\u092f\u093e\u0902 \u0914\u0930 \u0905\u092a\u0935\u093e\u0926 \u0938\u0902\u092d\u093e\u0932\u0928\u0947 \u0915\u0947 \u092e\u093e\u0930\u094d\u0917\u094b\u0902 \u0915\u094b \u0938\u0902\u0930\u0947\u0916\u093f\u0924 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u092a\u094d\u0930\u092f\u093e\u0938 \u0915\u0940 \u0906\u0935\u0936\u094d\u092f\u0915\u0924\u093e \u0939\u094b\u0924\u0940 \u0939\u0948\u0964 \u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0915\u0947\u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u092e<\/strong>\u0915\u0947 \u090f\u0906\u0908 \u092c\u0940\u092a\u0940\u090f\u092e\u090f\u0928 \u091f\u0942\u0932<\/strong>\u0907\u0938 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0915\u094b \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u0930\u0942\u092a \u0938\u0947 \u0938\u0930\u0932 \u092c\u0928\u093e\u0924\u093e \u0939\u0948\u0964<\/p>\n\u0938\u093e\u092e\u093e\u0928\u094d\u092f \u0938\u0902\u091a\u093e\u0932\u0928 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e\u0913\u0902 (\u090f\u0938\u0913\u092a\u0940) \u092f\u093e \u0906\u0908\u091f\u0940\u0906\u0908\u090f\u0932 \u0928\u0940\u0924\u093f \u0926\u0938\u094d\u0924\u093e\u0935\u0947\u091c\u093c\u0940\u0915\u0930\u0923 \u0915\u094b \u0938\u093e\u092e\u093e\u0928\u094d\u092f \u092a\u093e\u0920 \u092e\u0947\u0902 \u0907\u0928\u092a\u0941\u091f \u0915\u0930\u0915\u0947, \u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u092e<\/strong> \u0938\u0947\u0915\u0902\u0921\u094b\u0902 \u092e\u0947\u0902 \u092e\u093e\u0928\u0915 \u0938\u0902\u0917\u0924 \u0918\u091f\u0928\u093e \u092a\u094d\u0930\u0924\u093f\u0915\u094d\u0930\u093f\u092f\u093e \u092e\u0949\u0921\u0932 \u092c\u0928\u093e\u0924\u093e \u0939\u0948\u0964 \u0938\u093e\u092e\u093e\u0928\u094d\u092f \u0921\u093e\u092f\u0917\u094d\u0930\u093e\u092e\u093f\u0902\u0917 \u091f\u0942\u0932\u094d\u0938 \u0915\u0947 \u0935\u093f\u092a\u0930\u0940\u0924, \u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u092e<\/strong> \u0906\u0908\u091f\u0940\u0906\u0908\u090f\u0932 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e\u0913\u0902 \u0915\u0947 \u0905\u0930\u094d\u0925\u0917\u0924 \u092c\u093e\u0924\u094b\u0902 \u0915\u094b \u0938\u092e\u091d\u0924\u093e \u0939\u0948\u0964<\/p>\n\u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0915\u0947\u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u092e<\/strong> \u0906\u0908\u091f\u0940 \u0938\u0947\u0935\u093e \u092a\u094d\u0930\u092c\u0902\u0927\u0928 \u091f\u0940\u092e\u094b\u0902 \u0915\u0947 \u0932\u093f\u090f \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u0932\u093e\u092d \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0924\u093e \u0939\u0948:<\/p>\n\n- \u092e\u094c\u091c\u0942\u0926\u093e \u090f\u0938\u0913\u092a\u0940 \u0915\u093e \u0924\u094d\u0935\u0930\u093f\u0924 \u0926\u0938\u094d\u0924\u093e\u0935\u0947\u091c\u0940\u0915\u0930\u0923:<\/strong> \u092a\u0941\u0930\u093e\u0928\u0947 \u092a\u093e\u0920 \u092e\u0948\u0928\u0941\u0905\u0932 \u0914\u0930 \u0930\u0928\u092c\u0941\u0915 \u0915\u094b \u0938\u094d\u092a\u0937\u094d\u091f, \u0938\u0902\u0930\u091a\u093f\u0924 \u092c\u0940\u092a\u0940\u090f\u092e\u090f\u0928 \u0906\u0930\u0947\u0916\u094b\u0902 \u092e\u0947\u0902 \u0924\u0941\u0930\u0902\u0924 \u092c\u0926\u0932\u0947\u0902 \u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u092e \u0915\u0947 \u092a\u094d\u0930\u093e\u0915\u0943\u0924\u093f\u0915 \u092d\u093e\u0937\u093e \u092a\u094d\u0930\u0938\u0902\u0938\u094d\u0915\u0930\u0923 \u0907\u0902\u091c\u0928 \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0915\u0947\u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u092e<\/strong>\u0915\u0947 \u092a\u094d\u0930\u093e\u0915\u0943\u0924\u093f\u0915 \u092d\u093e\u0937\u093e \u092a\u094d\u0930\u0938\u0902\u0938\u094d\u0915\u0930\u0923 \u0907\u0902\u091c\u0928 \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0915\u0947<\/li>\n
- \u0938\u094d\u0935\u091a\u093e\u0932\u093f\u0924 \u0905\u092a\u0935\u093e\u0926 \u0938\u0902\u092d\u093e\u0932\u0928:<\/strong> \u0938\u0930\u0932 \u092a\u094d\u0930\u0949\u092e\u094d\u092a\u094d\u091f\u094d\u0938 \u0915\u0947 \u0909\u092a\u092f\u094b\u0917 \u0938\u0947 \u091c\u091f\u093f\u0932 \u0924\u094d\u0930\u0941\u091f\u093f \u092e\u093e\u0930\u094d\u0917\u094b\u0902\u2014\u091c\u0948\u0938\u0947 \u0935\u0947\u0902\u0921\u0930 \u090f\u0938\u094d\u0915\u0947\u0932\u0947\u0936\u0928, \u0930\u094b\u0932\u092c\u0948\u0915 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e\u090f\u0902 \u092f\u093e \u090f\u0938\u090f\u0932\u090f \u0909\u0932\u094d\u0932\u0902\u0918\u0928 \u0938\u0942\u091a\u0928\u093e\u0913\u0902\u2014\u0915\u094b \u0906\u0938\u093e\u0928\u0940 \u0938\u0947 \u0936\u093e\u092e\u093f\u0932 \u0915\u0930\u0947\u0902 \u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u092e<\/strong>.<\/li>\n
- \u0938\u0902\u0917\u0920\u0928 \u0915\u0947 \u092e\u093e\u0928\u0915\u094b\u0902 \u0915\u0940 \u0938\u0941\u0938\u0902\u0917\u0924\u0924\u093e:<\/strong> \u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u092e<\/strong> \u0938\u0941\u0928\u093f\u0936\u094d\u091a\u093f\u0924 \u0915\u0930\u0924\u093e \u0939\u0948 \u0915\u093f \u0938\u092d\u0940 \u0906\u0908\u091f\u0940 \u0935\u0930\u094d\u0915\u092b\u094d\u0932\u094b \u092e\u0949\u0921\u0932 \u092e\u0947\u0902 \u0938\u0939\u0940 \u092c\u0940\u092a\u0940\u090f\u092e\u090f\u0928 2.0 \u0938\u093f\u0902\u091f\u0948\u0915\u094d\u0938 (\u091c\u0948\u0938\u0947 \u0938\u0902\u0926\u0947\u0936 \u092e\u0927\u094d\u092f\u0935\u0930\u094d\u0924\u0940 \u0915\u0948\u091a \u0907\u0935\u0947\u0902\u091f \u0914\u0930 \u091f\u093e\u0907\u092e\u0930 \u0938\u0940\u092e\u093e \u0907\u0935\u0947\u0902\u091f) \u0915\u093e \u092a\u093e\u0932\u0928 \u0915\u093f\u092f\u093e \u091c\u093e\u0924\u093e \u0939\u0948, \u092e\u093e\u0928\u0935 \u0924\u094d\u0930\u0941\u091f\u093f \u0915\u094b \u0926\u0942\u0930 \u0915\u0930\u0924\u093e \u0939\u0948\u0964<\/li>\n<\/ul>\n
\u0906\u0908\u091f\u0940\u090f\u0938\u090f\u092e \u0938\u0902\u091a\u093e\u0932\u0928 \u092e\u0947\u0902 \u092c\u0940\u092a\u0940\u090f\u092e\u090f\u0928 \u0915\u0947 \u0915\u093e\u0930\u094d\u092f\u093e\u0928\u094d\u0935\u092f\u0928 \u0915\u0947 \u0932\u093f\u090f \u0938\u0930\u094d\u0935\u094b\u0924\u094d\u0924\u092e \u092a\u094d\u0930\u0925\u093e\u090f\u0902<\/h2>\n
\u0905\u092a\u0928\u0947 \u0906\u0908\u091f\u0940\u0906\u0908\u090f\u0932 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u092e\u0949\u0921\u0932\u094b\u0902 \u0915\u0947 \u092a\u094d\u0930\u092d\u093e\u0935 \u0915\u094b \u0905\u0927\u093f\u0915\u0924\u092e \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f, \u0907\u0928 \u0930\u0923\u0928\u0940\u0924\u093f\u0915 \u0926\u093f\u0936\u093e\u0928\u093f\u0930\u094d\u0926\u0947\u0936\u094b\u0902 \u0915\u093e \u092a\u093e\u0932\u0928 \u0915\u0930\u0947\u0902 \u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0915\u0947\u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u092e<\/strong>:<\/p>\n1. \u0907\u0928\u094d\u0938\u093f\u0921\u0947\u0902\u091f \u092e\u0948\u0928\u0947\u091c\u092e\u0947\u0902\u091f \u092a\u094b\u0930\u094d\u091f\u0932\u094d\u0938 \u092e\u0947\u0902 \u0935\u093f\u091c\u0941\u0905\u0932 \u092e\u0949\u0921\u0932\u094d\u0938 \u0915\u094b \u090f\u092e\u094d\u092c\u0947\u0921 \u0915\u0930\u0947\u0902<\/h3>\n
\u0909\u0924\u094d\u092a\u0928\u094d\u0928 BPMN \u0921\u093e\u092f\u0917\u094d\u0930\u093e\u092e\u094d\u0938 \u0915\u094b \u0938\u0940\u0927\u0947 \u0905\u092a\u0928\u0947 \u0906\u0908\u091f\u0940 \u0938\u0930\u094d\u0935\u093f\u0938 \u0921\u0947\u0938\u094d\u0915 \u091c\u094d\u091e\u093e\u0928 \u092d\u0902\u0921\u093e\u0930 \u092f\u093e \u0907\u0902\u091f\u0930\u0948\u0915\u094d\u091f\u093f\u0935 \u091f\u0940\u092e \u092a\u094b\u0930\u094d\u091f\u0932\u094d\u0938 (\u091c\u0948\u0938\u0947 \u0938\u0930\u094d\u0935\u093f\u0938\u0928\u093e\u0909, \u091c\u0940\u0930\u093e \u0938\u0930\u094d\u0935\u093f\u0938 \u092e\u0948\u0928\u0947\u091c\u092e\u0947\u0902\u091f) \u092e\u0947\u0902 \u092a\u094d\u0930\u0915\u093e\u0936\u093f\u0924 \u0915\u0930\u0947\u0902\u0964 \u0938\u093e\u0925 \u092e\u0947\u0902\u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u092e<\/strong>, \u0906\u092a \u0907\u0928 \u0935\u093f\u091c\u0941\u0905\u0932 \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u094b\u0902 \u0915\u094b \u092c\u093f\u0928\u093e \u0915\u093f\u0938\u0940 \u0926\u093f\u0915\u094d\u0915\u0924 \u0915\u0947 \u0928\u093f\u0930\u094d\u092f\u093e\u0924 \u0915\u0930 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902, \u091c\u093f\u0938\u0938\u0947 \u0932\u093e\u0907\u0935 \u092c\u093e\u0927\u093e\u0913\u0902 \u0915\u0947 \u0926\u094c\u0930\u093e\u0928 \u0938\u092e\u0930\u094d\u0925\u0928 \u090f\u091c\u0947\u0902\u091f\u094b\u0902 \u0915\u094b \u090f\u0938\u094d\u0915\u0947\u0932\u0947\u0936\u0928 \u092a\u0925\u094b\u0902 \u092a\u0930 \u0924\u0941\u0930\u0902\u0924 \u0938\u094d\u092a\u0937\u094d\u091f\u0924\u093e \u092e\u093f\u0932\u0924\u0940 \u0939\u0948\u0964<\/p>\n2. \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u092e\u0949\u0921\u0932\u094d\u0938 \u0915\u094b \u090f\u0902\u091f\u0930\u092a\u094d\u0930\u093e\u0907\u091c \u0906\u0930\u094d\u0915\u093f\u091f\u0947\u0915\u094d\u091a\u0930 \u0938\u0947 \u0932\u093f\u0902\u0915 \u0915\u0930\u0947\u0902<\/h3>\n
\u092f\u0939 \u0938\u0941\u0928\u093f\u0936\u094d\u091a\u093f\u0924 \u0915\u0930\u0947\u0902 \u0915\u093f \u0906\u092a\u0915\u0940 \u0907\u0928\u094d\u0938\u093f\u0921\u0947\u0902\u091f \u092e\u0948\u0928\u0947\u091c\u092e\u0947\u0902\u091f \u0935\u0930\u094d\u0915\u092b\u094d\u0932\u094b \u090f\u0915 \u0935\u094d\u092f\u093e\u092a\u0915 \u0935\u093f\u091c\u0941\u0905\u0932 \u092e\u0949\u0921\u0932\u093f\u0902\u0917 \u092a\u094d\u0932\u0947\u091f\u092b\u0949\u0930\u094d\u092e \u0915\u093e \u0939\u093f\u0938\u094d\u0938\u093e \u0939\u0948\u0902\u0964\u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u092e<\/strong>\u0906\u092a\u0915\u094b \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0915\u093e\u0930\u094d\u092f\u094b\u0902 \u0915\u094b \u0928\u0940\u091a\u0947 \u0915\u0940 \u0938\u093f\u0938\u094d\u091f\u092e \u0907\u0902\u092b\u094d\u0930\u093e\u0938\u094d\u091f\u094d\u0930\u0915\u094d\u091a\u0930 \u0935\u093f\u0936\u0947\u0937\u0924\u093e\u0913\u0902, \u0921\u0947\u091f\u093e\u092c\u0947\u0938 \u0921\u093e\u092f\u0917\u094d\u0930\u093e\u092e\u094d\u0938 \u0914\u0930 API \u0928\u093f\u0930\u094d\u092d\u0930\u0924\u093e\u0913\u0902 \u0938\u0947 \u0938\u0940\u0927\u0947 \u091c\u094b\u0921\u093c\u0928\u0947 \u0915\u0940 \u0905\u0928\u0941\u092e\u0924\u093f \u0926\u0947\u0924\u093e \u0939\u0948, \u091c\u094b \u0907\u0902\u091c\u0940\u0928\u093f\u092f\u0930\u094b\u0902 \u0915\u094b \u0938\u092e\u0917\u094d\u0930 \u092e\u0942\u0932 \u0915\u093e\u0930\u0923 \u091c\u093e\u0902\u091a \u092e\u0947\u0902 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930\u0924\u093e \u0939\u0948\u0964<\/p>\n3. \u0918\u091f\u0928\u093e \u0915\u0947 \u092c\u093e\u0926 \u0928\u093f\u0930\u0902\u0924\u0930 \u0935\u0930\u094d\u0915\u092b\u094d\u0932\u094b \u0915\u0940 \u0938\u092e\u0940\u0915\u094d\u0937\u093e \u0914\u0930 \u0938\u0941\u0927\u093e\u0930 \u0915\u0930\u0947\u0902<\/h3>\n
\u090f\u0915 \u092a\u094d\u0930\u092e\u0941\u0916 \u0938\u0947\u0935\u093e \u092c\u093e\u0927\u093e \u0915\u0947 \u092c\u093e\u0926, \u0905\u092a\u0928\u0947 BPMN \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0915\u0947 \u090f\u0915 \u092a\u094b\u0938\u094d\u091f-\u0907\u0928\u094d\u0938\u093f\u0921\u0947\u0902\u091f \u0938\u092e\u0940\u0915\u094d\u0937\u093e (PIR) \u0915\u0930\u0947\u0902\u0964 \u0939\u0948\u0902\u0921\u0911\u092b \u092c\u0949\u091f\u0932\u0928\u0947\u0915 \u092f\u093e \u0926\u0947\u0930\u0940 \u0938\u0947 \u090f\u0938\u094d\u0915\u0947\u0932\u0947\u0936\u0928 \u0915\u0940 \u092a\u0939\u091a\u093e\u0928 \u0915\u0930\u0947\u0902, \u0914\u0930\u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u092e<\/strong>\u092d\u0935\u093f\u0937\u094d\u092f \u0915\u0940 \u0918\u091f\u0928\u093e\u0913\u0902 \u0915\u0947 \u0932\u093f\u090f \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u092e\u0949\u0921\u0932 \u0915\u094b \u0924\u0941\u0930\u0902\u0924 \u0905\u092a\u0921\u0947\u091f \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0947\u0902, \u091c\u093f\u0938\u0938\u0947 \u0928\u093f\u0930\u0902\u0924\u0930 \u0938\u0941\u0927\u093e\u0930 \u0938\u0941\u0928\u093f\u0936\u094d\u091a\u093f\u0924 \u0939\u094b\u0964<\/p>\n\u0905\u0915\u094d\u0938\u0930 \u092a\u0942\u091b\u0947 \u091c\u093e\u0928\u0947 \u0935\u093e\u0932\u0947 \u092a\u094d\u0930\u0936\u094d\u0928<\/h2>\n\u0915\u094d\u092f\u093e \u090f\u0915 \u090f\u0906\u0908 BPMN \u091f\u0942\u0932 \u0905\u0928\u094d\u092f \u0906\u0908\u091f\u0940\u0906\u0908\u090f\u0932 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e\u0913\u0902 \u0915\u0947 \u0932\u093f\u090f \u0935\u0930\u094d\u0915\u092b\u094d\u0932\u094b \u0915\u094b \u092e\u0948\u092a \u0915\u0930\u0928\u0947 \u092e\u0947\u0902 \u092e\u0926\u0926 \u0915\u0930 \u0938\u0915\u0924\u093e \u0939\u0948?<\/h3>\n
\u0939\u093e\u0901\u0964 \u0907\u0928\u094d\u0938\u093f\u0921\u0947\u0902\u091f \u092e\u0948\u0928\u0947\u091c\u092e\u0947\u0902\u091f \u0915\u0947 \u0905\u0932\u093e\u0935\u093e,\u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u092e<\/strong>\u0915\u0947 \u090f\u0906\u0908 BPMN \u091f\u0942\u0932 \u092c\u0938 \u0906\u092a\u0915 pol\u00edt\u093f\u092f\u094b\u0902 \u0915\u0947 \u091f\u0947\u0915\u094d\u0938\u094d\u091f \u0935\u093f\u0935\u0930\u0923 \u0926\u0930\u094d\u091c \u0915\u0930\u0915\u0947 \u091a\u0947\u0902\u091c \u090f\u0928\u0947\u092c\u0932\u092e\u0947\u0902\u091f, \u092a\u094d\u0930\u0949\u092c\u094d\u0932\u092e \u092e\u0948\u0928\u0947\u091c\u092e\u0947\u0902\u091f, \u0938\u0930\u094d\u0935\u093f\u0938 \u0930\u093f\u0915\u094d\u0935\u0947\u0938\u094d\u091f \u092b\u0941\u0932\u092b\u093f\u0932\u092e\u0947\u0902\u091f \u0914\u0930 \u090f\u0938\u0947\u091f \u092e\u0948\u0928\u0947\u091c\u092e\u0947\u0902\u091f \u0915\u0947 \u0932\u093f\u090f \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u092e\u0949\u0921\u0932 \u0924\u0941\u0930\u0902\u0924 \u0909\u0924\u094d\u092a\u0928\u094d\u0928 \u0915\u0930 \u0938\u0915\u0924\u093e \u0939\u0948\u0964<\/p>\nBPMN \u092e\u0947\u0902 \u091f\u093e\u0907\u092e\u0930 \u0907\u0935\u0947\u0902\u091f\u094d\u0938 \u0906\u0908\u091f\u0940\u0906\u0908\u090f\u0932 SLA \u0915\u094b \u0915\u0948\u0938\u0947 \u0926\u0930\u094d\u0936\u093e\u0924\u0947 \u0939\u0948\u0902?<\/h3>\n
BPMN 2.0 \u092e\u0947\u0902, \u092c\u093e\u0909\u0902\u0921\u094d\u0930\u0940 \u091f\u093e\u0907\u092e\u0930 \u0907\u0935\u0947\u0902\u091f\u094d\u0938 \u091c\u093e\u0902\u091a \u092f\u093e \u0938\u092e\u093e\u0927\u093e\u0928 \u0915\u093e\u0930\u094d\u092f\u094b\u0902 \u0938\u0947 \u091c\u0941\u0921\u093c\u0947 \u0939\u094b\u0924\u0947 \u0939\u0948\u0902\u0964 \u092f\u0926\u093f \u0915\u093e\u0930\u094d\u092f \u0928\u093f\u0930\u094d\u0927\u093e\u0930\u093f\u0924 SLA \u0916\u093f\u0902\u091a\u093e\u0935 \u0915\u0947 \u092d\u0940\u0924\u0930 \u092a\u0942\u0930\u093e \u0928\u0939\u0940\u0902 \u0939\u094b\u0924\u093e \u0939\u0948, \u0924\u094b \u091f\u093e\u0907\u092e\u0930 \u090f\u0915 \u0935\u0948\u0915\u0932\u094d\u092a\u093f\u0915 \u0905\u0928\u0941\u0915\u094d\u0930\u092e \u092a\u094d\u0930\u0935\u093e\u0939 \u0915\u094b \u091f\u094d\u0930\u093f\u0917\u0930 \u0915\u0930\u0924\u093e \u0939\u0948 \u091c\u094b \u0938\u094d\u0935\u091a\u093e\u0932\u093f\u0924 \u0930\u0942\u092a \u0938\u0947 \u092e\u093e\u092e\u0932\u0947 \u0915\u094b \u090a\u092a\u0930 \u0909\u0920\u093e\u0924\u093e \u0939\u0948 \u092f\u093e \u092a\u094d\u0930\u092c\u0902\u0927\u0928 \u0915\u094b \u0938\u0942\u091a\u093f\u0924 \u0915\u0930\u0924\u093e \u0939\u0948\u0964\u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u092e<\/strong>\u0907\u0928 \u0938\u092e\u092f-\u0906\u0927\u093e\u0930\u093f\u0924 \u091f\u094d\u0930\u093f\u0917\u0930\u094d\u0938 \u0915\u094b \u0915\u0949\u0928\u094d\u092b\u093c\u093f\u0917\u0930 \u0915\u0930\u0928\u0947 \u0915\u094b \u0938\u094d\u092a\u0937\u094d\u091f \u0914\u0930 \u0938\u091f\u0940\u0915 \u092c\u0928\u093e\u0924\u093e \u0939\u0948\u0964<\/p>\n\u0906\u0908\u091f\u0940\u0906\u0908\u090f\u0932 \u092e\u0948\u092a\u093f\u0902\u0917 \u0915\u0947 \u0932\u093f\u090f \u0938\u094d\u091f\u0948\u0902\u0921\u0930\u094d\u0921 \u092b\u094d\u0932\u094b\u091a\u093e\u0930\u094d\u091f \u0938\u0949\u092b\u094d\u091f\u0935\u0947\u092f\u0930 \u0915\u0947 \u092c\u091c\u093e\u092f \u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u092e \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u094d\u092f\u094b\u0902 \u0915\u0930\u0947\u0902?<\/h3>\n
\u092e\u093e\u0928\u0915 \u092b\u094d\u0932\u094b\u091a\u093e\u0930\u094d\u091f \u092e\u0947\u0902 \u0938\u092e\u092f-\u0906\u0927\u093e\u0930\u093f\u0924 \u091f\u094d\u0930\u093f\u0917\u0930\u094d\u0938, \u0905\u0938\u093f\u0902\u0915\u094d\u0930\u094b\u0928\u0938 \u0938\u0902\u0926\u0947\u0936 \u0914\u0930 \u092c\u0939\u0941-\u0938\u093f\u0938\u094d\u091f\u092e \u0938\u094d\u0935\u093f\u092e\u0932\u0947\u0928 \u0915\u0947 \u0932\u093f\u090f \u0914\u092a\u091a\u093e\u0930\u093f\u0915 \u0905\u0930\u094d\u0925 \u0928\u0939\u0940\u0902 \u0939\u094b\u0924\u0947 \u0939\u0948\u0902\u0964\u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u092e<\/strong>\u091c\u091f\u093f\u0932 \u0906\u0908\u091f\u0940 \u0938\u0930\u094d\u0935\u093f\u0938 \u092e\u0948\u0928\u0947\u091c\u092e\u0947\u0902\u091f \u0935\u0930\u094d\u0915\u092b\u094d\u0932\u094b \u0915\u094b \u0928\u093f\u0937\u094d\u092a\u093e\u0926\u093f\u0924 \u0914\u0930 \u0938\u094d\u0935\u091a\u093e\u0932\u093f\u0924 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0906\u0935\u0936\u094d\u092f\u0915 \u0938\u091f\u0940\u0915, \u092e\u093e\u0928\u0915\u0940\u0915\u0943\u0924 BPMN 2.0 \u0928\u094b\u091f\u0947\u0936\u0928 \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0924\u093e \u0939\u0948, \u091c\u094b \u0906\u0908\u091f\u0940\u090f\u0938\u090f\u092e \u092a\u0947\u0936\u0947\u0935\u0930\u094b\u0902 \u0915\u0947 \u0932\u093f\u090f \u090f\u0915 \u092a\u0947\u0936\u0947\u0935\u0930 \u0917\u094d\u0930\u0947\u0921 \u0915\u093e \u0935\u093e\u0924\u093e\u0935\u0930\u0923 \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0924\u093e \u0939\u0948\u0964<\/p>\n\u0928\u093f\u0937\u094d\u0915\u0930\u094d\u0937<\/h2>\n
\u0906\u0908\u091f\u0940\u0906\u0908\u090f\u0932 \u0907\u0928\u094d\u0938\u093f\u0921\u0947\u0902\u091f \u092e\u0948\u0928\u0947\u091c\u092e\u0947\u0902\u091f \u0915\u0947 \u0932\u093f\u090f BPMN 2.0 \u0915\u094b \u0905\u092a\u0928\u093e\u0928\u0947 \u0938\u0947 \u091f\u0947\u0915\u094d\u0938\u094d\u091f-\u092d\u093e\u0930\u0940 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e\u0913\u0902 \u0915\u094b \u0915\u094d\u0930\u093f\u092f\u093e\u0928\u094d\u0935\u092f\u0928 \u092f\u094b\u0917\u094d\u092f, \u092e\u093e\u0928\u0915\u0940\u0915\u0943\u0924 \u0935\u093f\u091c\u0941\u0905\u0932 \u0935\u0930\u094d\u0915\u092b\u094d\u0932\u094b \u092e\u0947\u0902 \u092c\u0926\u0932 \u0926\u093f\u092f\u093e \u091c\u093e\u0924\u093e \u0939\u0948\u0964 \u090f\u0938\u094d\u0915\u0947\u0932\u0947\u0936\u0928 \u092a\u0925\u094b\u0902 \u0914\u0930 SLA \u0932\u093e\u0917\u0942 \u0915\u0930\u0928\u0947 \u092e\u0947\u0902 \u0905\u0938\u094d\u092a\u0937\u094d\u091f\u0924\u093e \u0915\u094b \u0926\u0942\u0930 \u0915\u0930\u0915\u0947, \u0906\u0908\u091f\u0940 \u0938\u0902\u0917\u0920\u0928 \u0914\u0938\u0924 \u0938\u092e\u093e\u0927\u093e\u0928 \u0938\u092e\u092f (MTTR) \u0915\u094b \u0928\u093e\u091f\u0915\u0940\u092f \u0930\u0942\u092a \u0938\u0947 \u0915\u092e \u0915\u0930 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902\u0964\u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u092e<\/strong>, \u090f\u0915 \u0938\u092e\u0930\u094d\u092a\u093f\u0924\u090f\u0906\u0908 BPMN \u091f\u0942\u0932<\/strong>, \u0906\u0908\u091f\u0940 \u0938\u0947\u0935\u093e \u092a\u094d\u0930\u092c\u0902\u0927\u0915\u094b\u0902 \u0915\u094b \u091c\u091f\u093f\u0932 \u0938\u0947\u0935\u093e \u092a\u094d\u0930\u092c\u0902\u0927\u0928 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e\u0913\u0902 \u0915\u094b \u0906\u0938\u093e\u0928\u0940 \u0938\u0947 \u0921\u093f\u091c\u093c\u093e\u0907\u0928, \u0911\u0921\u093f\u091f \u0914\u0930 \u0905\u0928\u0941\u0915\u0942\u0932\u093f\u0924 \u0915\u0930\u0928\u0947 \u0915\u0940 \u0905\u0928\u0941\u092e\u0924\u093f \u0926\u0947\u0924\u093e \u0939\u0948, \u0906\u0908\u091f\u0940\u0906\u0908\u090f\u0932 \u0930\u0923\u0928\u0940\u0924\u093f \u0914\u0930 \u0938\u0902\u091a\u093e\u0932\u0928 \u0909\u0924\u094d\u0915\u0943\u0937\u094d\u091f\u0924\u093e \u0915\u0947 \u092c\u0940\u091a \u0915\u0947 \u0905\u0902\u0924\u0930 \u0915\u094b \u092a\u093e\u0930 \u0915\u0930\u0924\u093e \u0939\u0948\u0964<\/p>\n","protected":false},"excerpt":{"rendered":"\u0906\u0927\u0941\u0928\u093f\u0915 \u0909\u0926\u094d\u092f\u092e IT \u092a\u0930\u093f\u0926\u0943\u0936\u094d\u092f\u094b\u0902 \u092e\u0947\u0902, \u0938\u093f\u0938\u094d\u091f\u092e \u0921\u093e\u0909\u0928\u091f\u093e\u0907\u092e \u092f\u093e \u0938\u0947\u0935\u093e \u0917\u0941\u0923\u0935\u0924\u094d\u0924\u093e \u092e\u0947\u0902 \u0915\u092e\u0940 \u0915\u093e\u0930\u094d\u092f\u093e\u0928\u094d\u0935\u092f\u0928 \u0928\u093f\u0930\u0902\u0924\u0930\u0924\u093e \u0914\u0930 \u0930\u093e\u091c\u0938\u094d\u0935 \u0915\u094b \u0917\u0902\u092d\u0940\u0930 \u0930\u0942\u092a \u0938\u0947 \u092a\u094d\u0930\u092d\u093e\u0935\u093f\u0924 \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0948\u0964 \u092f\u0939 \u0906\u0908\u091f\u0940 \u0907\u0902\u092b\u094d\u0930\u093e\u0938\u094d\u091f\u094d\u0930\u0915\u094d\u091a\u0930 \u0932\u093e\u0907\u092c\u094d\u0930\u0947\u0930\u0940 (ITIL) \u092b\u094d\u0930\u0947\u092e\u0935\u0930\u094d\u0915…<\/p>\n","protected":false},"author":3,"featured_media":348,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"\u092c\u0940\u092a\u0940\u090f\u092e\u090f\u0928 \u0914\u0930 \u090f\u0906\u0908 \u0915\u0947 \u0938\u093e\u0925 \u0906\u0908\u091f\u0940\u0906\u0908\u090f\u0932 \u0918\u091f\u0928\u093e \u092a\u094d\u0930\u092c\u0902\u0927\u0928 \u0915\u094b 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![\"Streamlining](\"https:\/\/www.go-notes.com\/wp-content\/uploads\/2026\/07\/img_6a5ec42067d0e.png\")
<\/p>\n![\"A](\"https:\/\/cdn-images.visual-paradigm.com\/features\/ai-bpmn-tool\/bpmn-business-process-generated-by-ai-bpmn-tool-diagramming-chatbot.jpg\")
<\/p>\n